Michael Nand Email & Phone Number

Liverpool, England, United Kingdom

Birmingham, United Kingdom

Ensuring all areas of the administration services are fully operational and consistently achieving SLA's by effectively managing resource and taking responsibility for daily allocation of tasks for team members.Multi-skilled operational position including administrative, reprographics, post-room and receptionduties. Additionally assisting all Business Support Service (BSS) teams to provide an industry-leadingservice by effectively coordinating workloads and people.

Birmingham, United Kingdom

Birmingham, United Kingdom

• Inbound customer service calls for H Samuel and Ernest Jones.• Email inquiries – exceeding targets set for responses by 25% regularly.• Managing own caseload and actively seeking new cases.• Contacting suppliers and stores with a range of inquiries including special orders, feedback and service issues.• Managing complaints and finding resolutions which benefit customer and business.• Recognised repeatedly by customers and senior managers across the company for level of service, product knowledge and meticulous completion of all tasks

Brisbane, Australia

Bristol

Bristol, United Kingdom

As Knowledge Management Assistant I support the central Knowledge Management team of 10 people as well as 10 Professional Support Lawyers. I am account manager for our current awareness system and therefore prepare and distribute daily current awareness to the whole firm as well as educating people on how to get the best from the system. A large part of my role is to manage the Joiners, Leavers and Transfers process which involves making sure that all information is accurate, people are given the correct access to systems and liaising with third party suppliers about user profiles. As part of my role I have been tasked with engaging the firm with the work of the Knowledge Management team; one way I have done this is by organising, creating and publishing a quarterly KM newsletter, this involves using design software to create interesting publications. Another way is by creating a number of monthly reports which I circulate to the relevant people making sure they are accessible and easy to understand. I maintain the team calendar in outlook as well as managing the logistics of setting up know how meetings, training sessions and other meetings. I have voluntarily taken on the role of organising monthly social events for the team making sure they are interesting, different and appeal to as many people as possible. These vary from a quick lunchtime trip to an independent restaurant to nights out and a Venetian Masquerade for our Christmas Party. I have had to learn to use a number of different systems and processes as I work closely with other team assistants to ensure there is cover for all regular tasks when required. I am first line of support for intranets and extranets which involves creating web pages and articles as well as checking other articles. I am the first point of contact for telephone and email enquires so am able to speak to lots of different people dealing with enquires, requests and complaints as well as know who, and when to ask for support.

Bristol, United Kingdom

Senior Office Assistant – Mortgage Enforcement – October 2014 – PresentI started at TLT in October having been recruited through an agency. From opening new instructions to contacting the court for hearing dates and eviction notices this role entails using set processes to support to the rest of the team. I have also been able to work with our amendment team to suggest changes to the system to make more effective use of our time. As soon as I started I made it clear I wanted to learn as many skills as possible and support the team in any way I could; Because of this I was soon able to support a number of other teams. Initially the Non-Standard Enforcement team, but soon moving to Lender Sales Team where I was then asked to train other Mortgage Enforcement team members so they could also assist Lender Sales. Most recently I have been supporting Business development team where I have worked on Pitch Perfect, tenders, created contact sheets, provided costings for events and created research sheets for Partners. I have had to work on a number of tasks at the same time and had to prioritise work whilst being given more to do on an ad-hoc basis.

Bristol, United Kingdom

I was selected to work in Business Development as my managers felt I had key transferable skills and had proven I can quickly learn new processes and take in information. With BD I worked to support the building of new software 'Pitch Perfect', tenders, created contact sheets, provided costings for events and created research sheets for Partners. I have had to work on a number of tasks at the same time and had to prioritise work whilst being given more to do on an ad-hoc basis.

Bristol, United Kingdom

National Careers Service (In Custody) Administrator – March 2014 – September 2014; Data Entry Clerk, National Careers Service – January 2014 – March 2014.I was initially recruited to Tribal via Signature recruitment as a temporary Data Entry Clerk for the National Careers Service (In Custody) contract, however my contract was quickly made permanent and I started officially working for Tribal in February 2014. In March 2014 I was promoted to the role of Administrator. As a Data Entry Clerk I was responsible for inputting customer action plans into a database, ensuring customer confidentiality and adherence to quality and compliance frameworks, whilst ensuring the accuracy and integrity of the data I was entering, as any errors would have a direct impact on funding from the Skills Funding Agency. Having been promoted to the role of NCS(IC) Administrator I was responsible for the coordination of the Data Entry Teams daily flow of work, answering queries from both the data team and advisers, procurement and despatch of all paperwork required by 46 prisons, completion of the Skills Funding Agency monthly funding reports and other administrative duties. I also oversaw the correct archiving process and dealt with the contract with Tribal coming to a end, as it was transferred to another company.

Bristol, United Kingdom

My role with Marks and Spencer was varied; primarily I assisted customers with queries, complaint resolution, serving behind the tills etc. As Head of Furniture Sales I worked closely with customers to satisfy their need, as well as provide leadership and management to the rest of the team. In addition I maintained the furniture ordering system, ran inventory, stock replenishment, maintained Visual Imaging Standards as per company guidance and trained team members in new processes and policies.

Bristol

Store Supervisor – August 2011 – October 2012; Sales Consultant - July 2010 – August 2011. As a Sales Consultant I was set a monthly sales target, which I always exceeded. Knowledge of products, brands, precious metals and gem stones was required in order to provide the highest level of customer service and care to our clientele, to that end I often enhanced my own product knowledge by reading trade magazines, undertaking my own research and also my own personal knowledge of Trollbeads meant I was able to form excellent relationships with customers. In August 2011 I was promoted to the role of Store Supervisor, which gave me additional responsibility in opening and closing thee store, actively managing the Sales Consultants, setting their rota, providing training and development to team members, appraisals and disciplinary meetings, as well managing all daily, weekly and monthly sales reports, data, statistics and the provision of other management information.

Bachelor Of Architecture - Barch

Bachelor Of Arts (B.A.), History

Humanities/Humanistic Studies