Michael Nasutovicz Email & Phone Number

Richmond, Virginia, United States

• Processing and maintenance of customer orders and reconciling promotional and logistics deductions for GSK's consumer healthcare line of products.
• Cleared over 2.5 million dollars in promotional and shortage deductions in less than 60 days.
• Alternately sourced inventory from DC’s to fill customer’s orders when items were out of stock in other DCs resulting in millions of dollars of extra revenue gained.
• Drove process improvement by streamlining methods to identify and clear promotional deductions for a high-profile grocery account.
• Conducted bi-monthly meetings with sales team for high profile grocery account to resolve account discrepancies and discuss upcoming challenges.
• Oversaw monthly Secondary Market offerings of short dated material. Working cross functionally with GMP facilities groups such as Inventory Management, DCs, Master Data and Logistics to complete all orders and provide.

Richmond, Virginia Area

• Alternately sourced inventory from DC’s to fill customer’s orders when items were out of stock in other DCs resulting in millions of dollars of extra revenue gained.
• Drove process improvement by streamlining methods to identify and clear promotional deductions for a high-profile grocery account.
• Conducted bi-monthly meetings with sales team for high profile grocery account to resolve account discrepancies and discuss upcoming challenges.
• Oversaw monthly Secondary Market offerings of short dated material. Working cross functionally with GMP facilities groups such as Inventory Management, DCs, Master Data and Logistics to complete all orders and provide.

Richmond, Virginia Area

• Initiated and piloted data tracking and claim filing of “all short” shipments for all customer accounts to ensure more urgent corrective action being taken by the freight carriers to prevent future all shorts.
• Coordinated new product launches for customers of Robitussin and Advil by strategizing with Brand Managers, Inventory Management and District Operations to ensure timely release, approval and allocation.
• Reviewed and processed customer sales orders and strategize with Inventory management and Logistics to ensure orders are on time and in full.
• Collaborated and worked cross functionally across teams and departments to resolve pricing discrepancies, credit holds, alt branching specific item skus, shortages and returns and expedite requests while providing.

Richmond, Virginia Area

• Provided customer support to Sales Representatives and Account Managers to ensure optimal customer satisfaction.
• Managed account updates and service recoveries for replacement freight with the Urgent Services Department.
• Researched customer contracts and specific contract provisions/rates for Sales and Account Managers.
• Served as a specialist in service recoveries, which required working with Regional Directors of UPS in the US and Canada to ensure proper arrival times for freight going directly to the customer with no delays.

Richmond, Virginia Area

• Recovered millions of dollars of misrouted freight shipments through multiple daily investigations ensuring little interruption to customer’s expected delivery dates while preventing costly claims from being filed.
• Worked closely with various internal departments, UPS Freight terminals, partner carriers, third parties and Canada Cartage to complete investigations of high value and critical freight.
• Researched, analyzed, and advised internal departments and customers regarding shipping documentation, exception reports, customs paperwork and terminal logs for possible matches to resolve disputed shortages and.

Richmond, Virginia Area

• Corrected bills based on class, weight and commodity.
• Calculated pricing quotes for customers based on volume, weight, distance, class and commodity.
• Educated customers on quotes regarding excess liability based on value, weight and condition.
• Tracked domestic freight shipments and scheduled domestic freight pick-ups.
• Researched check and credit card payments through People Soft Software using check numbers, date of payment, and amount billed.