Result-Driven professional, with more than 20+ years experience leading successful teams in Customer services, business operations,sales, process management areas.Qualified business leader with demonstrated abilities functioning in a fast- paced highly competitive environment for improved financial performance, heightened productivity and enhanced internal controls and effective operational processes. • Managed talented, dynamic teams. • Client Projects handled, transitioned and Migrated.• Developed performance management tools and standards for BPOs• Successfully managed Client expectations.A highly versatile proactive leader with a passion to deliver, extensive managerial skills, natural ability to identify and nurture the right talent and capitalize upon opportunities to maximize performance and optimize company profits. Resourceful, multilingual, result-orientated professional with strong communication and interpersonal skills and proven ability to multitask, surpass targets within deadlineGood 11 years spent in the two major industry verticals BFSI & Telecom and acquired thorough understanding of customer lifecycle management. ranging from front line sales & back office to leading big sized customer services & telesales teams with the utmost regards towards quality service delivery & process fellowship. Key Highlights: • Reduced operating costs • Increased CSAT • Increased competitiveness, Managing Large TeamsSpecialties: Experience of customer services in varied sectors like Telecommunication & BPOs.Customer care,Competitive Analysis, Revenue management,Ability to motivate & build teams,Expertise in building & developing long term strategic relationships with customers and partners,Start-up deployment & Management, Operations,Quality Assurance,Business Transitioning ,WFM,System Review,Best Practices, Attrition Control, PMS, Employee Relation, Human Capital Management and Re-engineering,Networking.