Architect of organization’s people experience enabling employees to use their unique strengths and abilities to achieve success, both individually and organizationally. · Lead function-specific initiatives and projects to create development opportunities for over 3,300 administrative/clinical employees· Create and implement engagement and performance strategies to maximize employee engagement through all levels of the organization· Collaborate cross-functionally on enterprise-wide projects activating the vision of the ultimate people experience· Collect, study, and leverage engagement data to drive organizational initiatives and improvements· Build multi-level leadership programs focused on strength-based management and building a people-centric work culture

As Learning Team Lead, I managed projects, programs,and initiatives related to: - Design, development, implementation, and evaluation of learning solutions- Facilitation of virtual and in-person courses to company employees- Partnering with lines of business and departments to identify training gaps and opportunitiesI also worked as a Change Management Lead on several projects, including the Talent Management Project that redesigned the company performance management process. The new process focused on a Performance Management Process that focuses on continuous feedback and goal settings versus a yearly conversation.

• Accountable for exempt-level employee development and training to ensure service offerings are developed, executed and aligned with TM vision, organizational needs and goals. Works with TM team members to align offerings to an overall roadmap for employee onboarding and development. • Responsible for ensuring that all employees are effectively onboarded into the organization and participate in relevant development and course offerings. Facilitates New Hire Orientation and other training at Metro and field locations as needed. • Creates and maintains an employee development catalogue that can be incorporated in curricula and individual development plans. • Responsible for course registration, enrollment, certification tracking and other related activities to effectively deliver training and maximize supervisor and employee experience and engagement. Manages the Association Training calendar. • Performs instructional design and delivery of courseware and tools based on desired learning outcomes and principles of adult learning. This includes classroom training, synchronous and asynchronous learning, learning assessments, job aids/toolkits and other development resources, tools and materials. • Facilitates the use of internal/external subject matter experts and collaborators in design and delivery of training programs, including scheduling/facilitating trainers and overseeing train-the-trainer programs.

As a member of the internal Change Management Department at Walgreens Corporate Headquarters, I contribute to both the Change Office Center of Expertise and deployed project work with the goal of helping achieve business outcomes and building change capability across the enterprise.• Design, develop, and implement the Official Change Management Curriculum offered through Walgreens University leading to increased Change Management awareness, knowledge and capability • Manage the facilitation process of Change Curriculum courses at Walgreens University for all team members resulting in scores exceeding company benchmarks• Provide end-to-end change management strategy and execution support for enterprise projects including impact analysis, communication planning and content development, training planning and development, stakeholder engagement, and business readiness activities contributing to successful business outcomes• Create and manage the Change Management SharePoint Network leading to better support for internal and external projects, programs and initiatives• Facilitate company orientation training for new corporate team members providing a positive first impression of the organization

My tenure at Bank of America included roles in retail management, learning consulting, project work, and global instructing in both retail and mortgage divisions. Excelled in national retail project that saved over 100/million yearly and became extremely proficient in all phases of instruction and instructional design. Thrived in leadership role as mentor to onboarding instructors and leading in focus groups.• Implemented and facilitated learning solutions requiring higher levels of specialization in this senior level position• Supported the more senior level associates and more complex business learning and leadership solutions resulting in successful business outcomes• Served as an on-site associate performance coach through consulting, monitoring and evaluating results in the work environment leading to improved business metrics• Facilitated all course offerings through both in-person and virtual training environments increasing team member skills and capabilities

Responsible for co-management of a level III branch for the largest Bank Corporation in the greater Tulsa area. Trainer for all incoming new teller, banker and managers in training assigned to the branch. Led branch to first quarter goal since 2005 en route to achieving four straight quarter victories. Achieved top branch honors statewide in July of 2010. • Served as local trainer for onboarding employees creating increased employee engagement and retention• Top sales person of the year among management group in district by creating customer relationships• Managed both sales and operations sides of a level III consumer branch yielding a level 1 rating• Executed all audit procedures within branch environment resulting in passing grades on corporate audits• Served as financial consultant to clients resulting in increased business results year over year

While performing in dual roles on both retail and training sides, was given responsibilities and promotions based on high personal production, branch leadership, and successful completion of the Chase Management Program. Personally helped lead branch to a top rating amongst peer branches nationwide by achieving strong revenue and customer retention. • Designated local trainer for new hire orientation and role assignments increasing employee engagement and retention• Operated as a National Conversion Partner during Washington Mutual acquisition providing a successful transition to all WAMU team members • Facilitated to medium to large sized groups as Chase’s Bank At Work Area Specialist achieving increased enrollment numbers• Functioned as operations manager responsible for loss prevention and audit processes culminating in passing corporate audit scores• Designated as branch’s business banking specialist achieving positive sales numbers year over year