Lead day-to-day operational functions and communication strategies to ensure client success, elevate participants, and amplify business impact.• Design, build, and deliver innovative engagement solutions for in-person and virtual sessions that positively influenced over 25K participants, leading to an average 98% program recommendation rate. • Streamline mentor match communications by 50% through survey optimization and processing efficiencies. • Spearhead online community engagement initiatives, resulting in a 568% increase in comments, 146% jump in page hits, and 92% rise in active users year-over-year, engaging over 1,500 early career professionals.• Direct marketing strategies leading to a 4.9 average Google rating from 50 program participants. • Implement cost-effective, high-impact solutions for the management of payroll, travel, expenses, policies, and training.• Achieve annual savings exceeding $15K through effective asset management.• Track and analyze key performance indicators using feedback and surveys to identify and implement opportunities for enhancing the participant experience.• Produce and manage communication plans, interactive online events, workshops, videos, and social posts to maximize program participation and awareness.• Drive efforts leading to the certification of CoLabL as an LGBT Business Enterprise through the National LGBT Chamber of Commerce.

Managed internal digital communication strategy and a team of creative business and design professionals to support and bolster the employee experience. • Drove innovative, internal communication solutions through the intranet, email, targeted campaigns, employee diversity and inclusion (D&I) programs, and over 130 digital signs.• Managed and mentored a high-performing team focused on delivering exceptional design, training, and creative content.• Supported senior leadership initiatives requiring expertise in strategic program design, visually engaging presentations, and event oversight.• Sourced and integrated the voice of employees in ongoing intranet enhancements and event and program experiences.• Led the transformation of four separate applications into a single intranet solution which has resulted in year-over-year accolades as one of the top three employee tools.• Provided strategic guidance and creative digital solutions to hundreds of content contributors throughout the organization contributing to record-breaking intranet usage.• Compiled and reported on internal KPIs while monitoring and addressing trends to maximize the effectiveness of communication deliverables.• Served as one of the founders and co-chairs of the E*TRADE LGBTQ+ employee resource group (ERG) while establishing a successful program and budget framework for ERG leads.• Spearheaded efforts to secure and maintain a 100% score in the Human Rights Campaign Corporate Equality Index which earned E*TRADE the distinction of 2019 Best Places to Work for LGBTQ+ Equality for the first time in Company history.

Collaborated across all areas of the association to effectively manage content while leading various site redesign objectives throughout ISRI.org, Scrap.org, ISRIConvention.org, and ISRIsafety.org. Initially hired as a consultant, quickly received direct hire offer within four weeks due to work quality and performance.• Managed cross-department rollout of 13 standard digital communication templates including self-developed design, coding, and employee training to ensure solid brand consistency and member engagement.• Provided high-impact design and content management expertise in the migration of four websites from static format to the new Telerik Sitefinity CMS.• Collaborated with member services through the redesign and launch of ISRIConvention.org using Dreamweaver, Photoshop and HTML/CSS to ensure a smooth transition to Sitefinity.• Managed online content of ISRI.org and related websites while processing requests from all areas of the business which involve graphic and web design, site layout changes, and creative problem resolution.

Supported digital communication initiatives, homeowner outreach events, and special design projects related to the Obama Administration’s Making Home Affordable (MHA) program through a partnership with the U.S. Department of the Treasury. • Designed and developed HTML, CSS, tradeshow displays, marketing brochures, and internal training documentation to advance the MHA program and reduce external costs by ~$25K annually. • Redesigned email templates, trained staff, streamlined mailing lists, and reduced undeliverable rate from 10% to less than 2% while increasing click-through rates by 10% in three months.• Assisted with implementation of the MHA program social media strategy developed by the U.S. Department of the Treasury.• Managed and processed content requests for HMPadmin.com through collaboration with technical operations and internal stakeholders while ensuring 100% audit compliance.• Designed metric scorecards, developed process documentation, managed collaboration sites, and utilized analytical data during the redesign which led to communication and program improvements.• Served as a subject matter expert during web and content management system upgrades.