Managing Director, Communications And Operations
CurrentLead day-to-day operational functions and communication strategies to ensure client success, elevate participants, and amplify business impact.• Design, build, and deliver innovative engagement solutions for in-person and virtual sessions that positively influenced over 25K participants, leading to an average 98% program recommendation rate. • Streamline mentor match communications by 50% through survey optimization and processing efficiencies. • Spearhead online community engagement initiatives, resulting in a 568% increase in comments, 146% jump in page hits, and 92% rise in active users year-over-year, engaging over 1,500 early career professionals.• Direct marketing strategies leading to a 4.9 average Google rating from 50 program participants. • Implement cost-effective, high-impact solutions for the management of payroll, travel, expenses, policies, and training.• Achieve annual savings exceeding $15K through effective asset management.• Track and analyze key performance indicators using feedback and surveys to identify and implement opportunities for enhancing the participant experience.• Produce and manage communication plans, interactive online events, workshops, videos, and social posts to maximize program participation and awareness.• Drive efforts leading to the certification of CoLabL as an LGBT Business Enterprise through the National LGBT Chamber of Commerce.