Michael Newcomer Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

New York, Ny, Us

Member of the Privacy Strategy and Legislation team within the CCB Data Privacy Office.

New York, Ny, Us

- Created and managed a process of evaluating manual privacy incident reports versus newly acquired vendor’s automated system to ensure decisioning aligns to Legal recommendations- Developed governance documents outlining Legal review process to ensure transparency and alignment

New York, Ny, Us

- Analyzed Small Business Card lending performance in 225 Community Reinvestment Act (CRA) assessment areas identifying gaps in low to moderate income areas compared to industry standards- Coordinated the launch of a direct mail campaign with stakeholders to target an additional 1 million potential customers in CRA census tracts- Led the closure of an action plan requiring additional validation of customer reported business revenue due to regulatory concerns noted by regulatory bodies (The Office of the Comptroller of the Currency)- Created controls and reporting to monitor performance of a special purpose credit program which helps drive business card goals within the firm’s Racial Equity Commitment (REC) - Developed Small Business Card’s roadmap of 4 future initiatives with the REC team to increase the firm’s CRA eligible population- Represented Ink in executive forums to drive REC and CRA initiatives to ensure leadership alignment

New York, Ny, Us

Member of the Chase Leadership Development Program (CLDP), which provides a unique opportunity to learn various facets of the bank through three 8 month rotations.- Routinely conducted SAS (Statistical Analysis Software) data pulls to build acquisition profiles for varying customer segments - Analyzed application performance to provide insight for underwriting strategy changes based on acceptable risk tolerance- Responsible for presenting findings and updates to internal Chase Branded Card teams- Streamlined multi-step process into consolidated view leveraging Tableau automation resulting in monthly time savings of 3 FTEs- Performed product analysis of high risk population to determine risk mitigation strategies

New York, Ny, Us

- Conducted research across 5 competitors’ digital shopping experience to identify 3 opportunities and 3 gaps- Developed strategy to implement customer surveys across multiple digital channels to obtain real-time feedback - Devised a test with 3 variants to drive increased account conversion in our mobile app through improved customer experience flow- Conducted individual research through a test & learn backlog in order to identify successful hypotheses and created a presentation highlighting 7 ways to better our web page and mobile app

Operated as a part of the banquet team that managed large and small events. Responsibilities included day of event set up, service, cleanup and providing customer service to event guests. I was nominated for employee of the month within my first three weeks of working on the staff.

The past two spring and summer seasons, I have worked at Deerfield as a starter. My job was to get people ready for their golf round, by making sure everything was set up correctly and running smoothly. I was in charge of making sure carts were washed and ready, and that no golfers were taking too long on the course. I also was given the responsibility of helping and training a couple new workers.