Michael Nguyen, Csm, Cspo Email & Phone Number

San Antonio, TX, US

Chicago, IL, US

• Accomplished a 25% enhancement in internal platform functionality and usability, as measured byimproved user research and increased efficiency, by implementing product vision, strategy, research,and market analysis.
• Increased adoption rates by 50% among targeted users by leveraging data-backed information andprioritizing product roadmap items aligned with customer needs.
• Achieved a 20% boost in revenue from strategic product vision aligned with customer needs, resultingfrom prioritized product roadmap strategy based on market insights.
• Implemented data-driven strategies resulting in a 30% reduction in incidents, improving productusability and performance, by leveraging market insights and user feedback.
• Established streamlined communication channels, reducing cross-functional team misalignment by40%, to ensure clarity on product goals, priorities, and deliverables.
• Collaborated closely with cross-functional teams to define, build, and prioritize initiatives, resulting in the delivery of best-in-class solutions that aligns with the overall business goals.

Chicago, IL, US

* Demonstrated expertise in text mining service tickets using R, analyzing usage trends for informed product planning, and utilizing Telemetry and APM Dashboard for performance insights. Accumulated 5 years of experience in New Relic analysis, telemetry analysis, and reporting.* Collaborated effectively with Technical Product Managers to develop and.

Chicago, IL, US

* Strategic professional with 5 years of experience in product management, demonstrating ownership of product roadmap and backlog while collaborating closely with Product Leads to define strategy and goals aligned with business objectives.* Proficient in tracking and reporting on product metrics, facilitating communication across internal stakeholders to.

Chicago, Illinois, US

* Gathered business requirements for new case types and features, resulting in a 20% year-over-year increase in global sales. Reduced legal team case workflow by 90% through data mapping to forms and improved U.S. products by focusing on product KPIs.* Documented business requirements within an Agile framework using the JIRA ticketing system.Created new.

* Experienced in supporting and maintaining eight conference rooms while also serving as the administrator of Microsoft Office 365.* Successfully implemented a Mac environment server to manage over 200 Apple devices and established security protocols.* Proficient in troubleshooting Dell Servers, Watch guard, and setting up new switches across multiple.

Cupertino, California, US

* Achieved efficient troubleshooting and timely repair of all Apple products, resulting in a 20% reduction in downtime and improved customer satisfaction scores. Maintained Genius Server, telephony systems, and printers, decreasing technical issues reported by users by 30%.* Successfully resolved compatibility issues between Windows and Apple devices.

* Developed proficient organizational skills and multitasking abilities, enhancing productivity andefficiency in task management.* Communicated product details effectively to guests, fostering relationships and promoting customerretention.* Cultivated independence while maintaining strong teamwork, contributing to a positive workenvironment and supporting.

* Successfully supported surgical operations under surgeon supervision, ensuring procedural excellence and patient safety, as measured by consistently achieving positive surgical outcomes.* Played a key role in preparing operating rooms for surgeries by setting up equipment and sterilizing tools, contributing to a sterile environment and streamlined.

* Excelled as Team Leader before rapidly advancing to the role of Restaurant Manager, demonstrating leadership and management skills, as measured by consistent team performance improvement and positive customer feedback.* Implemented effective training programs for new servers, replicating best business practices to ensure consistent service quality and.

Biology

Associates, Surgical Technology

Education record