• Project management• Technical knowledge• Risk management• Quality management• Team management• Communication and interpersonal skills

• Handling a large volume of incoming calls• Generating potential sales leads• Identifying and assessing customer needs to ensure their satisfaction• Building lasting and trustful relationships with client accounts through open and active communication• Providing accurate, valid, and complete information using appropriate methods and tools• Achieving sales targets and call handling quotas of personal/team customer service• Handling customer complaints, providing prompt solutions and appropriate alternatives; ensuring follow-up to ensure problem resolution• Recording customer interactions, processing customer accounts, and archiving documents• Adhering to procedures, guidelines, and communication policies

• Bilingual (French & English)• Basic computer skills.• Accurate and pay attention to details• Quick Learner• Positive Attitude• Customer Service Skills and Data Entry

• Maintain and enhance relationships with existing customers.• Identify and approach potential customers.• Assess customer needs and resources, recommend and assist in selecting appropriate goods and services, and negotiate prices or terms of sale.• Provide input for product design when customization is required.• Evaluate installation and maintenance costs.• Troubleshoot technical equipment issues.• Provide training on equipment use and maintenance.• Supervise other specialist salespeople and technical staff when needed

MPESA KYC CLEAN UP

- Respond to customer inquiries in person or over the phone.- Handle complaints regarding products, services, or company policies.- Arrange refunds, exchanges, or credits for returned merchandise.- Process payments for accounts.- Take customer orders for goods or services.- Promote goods and services.- Explain the nature and cost of services offered to customers.- Place orders for necessary services.- Provide information regarding claims or accounts.

- Responding to customer inquiries and resolving issues via various communication channels (phone, email, chat, etc.).- Providing information about products or services, addressing customer questions, and offering solutions.- Handling customer complaints and working towards effective resolutions.- Processing orders, returns, refunds, and exchanges.- Assisting customers with account inquiries, billing, and payments.- Offering guidance and recommendations to customers based on their needs and preferences.- Providing exceptional customer service to ensure customer satisfaction and loyalty.- Maintaining accurate customer records and documentation of interactions.- Collaborating with other teams or departments to address customer concerns or escalate complex issues.- Continuously improving knowledge of products, services, and company policies to better serve customers.

- Communicating electronically and face-to-face with computer users experiencing difficulties.- Consulting user guides, technical manuals, and other documents to identify and implement solutions.- Reproducing, diagnosing, and resolving technical issues encountered by users.- Providing advice and training to users in response to difficulties faced.- Assisting users of administrative systems, networks, and the Internet in response to identified problems.