Michael Nkunga-Nzueto Email & Phone Number

Kinshasa, Democratic Republic Of The Congo

Kinshasa, République Démocratique Du Congo

• Project management
• Technical knowledge
• Risk management
• Quality management
• Team management
• Communication and interpersonal skills

Kinshasa, République Démocratique Du Congo

• Handling a large volume of incoming calls
• Generating potential sales leads
• Identifying and assessing customer needs to ensure their satisfaction
• Building lasting and trustful relationships with client accounts through open and active communication
• Providing accurate, valid, and complete information using appropriate methods and tools
• Achieving sales targets and call handling quotas of personal/team customer service

États-Unis

• Bilingual (French & English)
• Basic computer skills.
• Accurate and pay attention to details
• Quick Learner
• Positive Attitude
• Customer Service Skills and Data Entry

Congo (RDC)

• Maintain and enhance relationships with existing customers.
• Identify and approach potential customers.
• Assess customer needs and resources, recommend and assist in selecting appropriate goods and services, and negotiate prices or terms of sale.
• Provide input for product design when customization is required.
• Evaluate installation and maintenance costs.
• Troubleshoot technical equipment issues.

Kinshasa Urban, Kinshasa, Congo (RDC)

MPESA KYC CLEAN UP

République Démocratique Du Congo

- Respond to customer inquiries in person or over the phone.- Handle complaints regarding products, services, or company policies.- Arrange refunds, exchanges, or credits for returned merchandise.- Process payments for accounts.- Take customer orders for goods or services.- Promote goods and services.- Explain the nature and cost of services offered to.

Kinshasa, RD Congo

- Responding to customer inquiries and resolving issues via various communication channels (phone, email, chat, etc.).- Providing information about products or services, addressing customer questions, and offering solutions.- Handling customer complaints and working towards effective resolutions.- Processing orders, returns, refunds, and exchanges..

Kinshasa, République Démocratique Du Congo

- Communicating electronically and face-to-face with computer users experiencing difficulties.- Consulting user guides, technical manuals, and other documents to identify and implement solutions.- Reproducing, diagnosing, and resolving technical issues encountered by users.- Providing advice and training to users in response to difficulties faced..