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Michael Milford Email & Phone Number
Technical Support Manager at Zoho Corporation
at
Zoho
LinkedIn matched
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Manager at Zoho Corporation
Location
Austin, Texas, United States
Company size
Who is Michael Milford? Overview
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Quick answer
Michael Milford is listed as Technical Support Manager at Zoho Corporation at Zoho, a company with 27766 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Michael Milford.
Michael Milford previously worked as Technical Support Manager at Zoho and Enterprise Technical Account Manager at Zoho. Michael Milford holds Bba, Digital Media Management from St.Edward'S University.
Company email context
Email format at Zoho
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Zoho
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Profile bio
About Michael Milford
In the process of building a team of support engineers to provide top-notch support for Zoho customers in the US market. I am a full-time Zoholic and spend my time assisting businesses of all sizes with navigating the complexities of the Zoho ecosystem. I'm proficient in the Zoho One suite of applications and passionate about automating processes and integrating platforms via APIs. Other skills include scripting (Deluge, JavaScript, SQL), HTML & CSS.
Listed skills include Customer Service, Social Media Marketing, Crm, Google Analytics, and 20 others.
Current workplace
Michael Milford's current company
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Zoho
8 roles
Michael Milford work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
Current- Building new teams and processes to scale Zoho's US-based support operations
- Mentoring team members to promote personal and professional growth
Nov 2022 - Present
Enterprise Technical Account Manager
- Served as the primary point of contact for all technical questions for assigned accounts
- Assisted with implementing complex business requirements through any variety of apps in the Zoho One suite
- Built custom functions to expand the capabilities of Zoho apps and other services via the Deluge scripting language and various Zoho APIs
- Consistently communicated with assigned accounts to suggest process improvements and to advise on new features of the Zoho apps
Feb 2019 - Nov 2022
Technical Support Engineer
- Provided technical phone support on the Zoho CRM platform
- Helped customers develop CRM solutions tailored to the needs of their business
- Advised customers on CRM best practices
- Built custom functions to expand the capabilities of Zoho CRM and other services via the Deluge scripting language
Aug 2017 - Feb 2019
Account Manager
- Developed marketing campaigns utilizing Mailchimp, Wordpress (blogging), Facebook, and LinkedIn
- Planned, coordinated and delivered technical product demos via GoToMeeting
- Achieved software sales of 60k/mth across 3 target markets (non-profit, school, medical)
- Increased total profitable sales by working closely with existing customers while providing exceptional service
- Provided technical support for a variety of software including Adobe CC, Microsoft products, Dragon NaturallySpeaking, and others as needed
- Prospected and developed new business opportunities in target markets through the use of email campaigns, cold-calling, and blogging
Feb 2013 - Feb 2017
Co-Founder & Web Consultant
- Provided tech support services for clients including regular computer maintenance, network installation, software troubleshooting, email configuration, and more as needed
- Designed, developed, and maintained client WordPress websites
- Consulted with clients on social media campaigns and SEO
- Produced marketing materials including logos, flyers, HTML e-mails, and landing pages
Jan 2013 - Mar 2016
Client Liaison & Tech Support
- Coordinated with clients to process incoming new business accounts for collection and update client payments
- Created reports (daily, weekly, monthly) of accounts & balances to be analyzed by manager
- Provided first-level support for PCs and thin clients including Windows imaging, regular maintenance, and proper security configuration
Aug 2012 - Nov 2012
Intern
- Reviewed and filed employee expense reports
- Sorted mail and distributed to various departments
- Created new intern instruction guide (for my replacement)
- Other administrative duties as assigned
Aug 2005 - May 2008
3 education records
Michael Milford education
Bba, Digital Media Management
St.Edward'S University
Fundamentals Of Web Development
Dev Bootcamp
Education record
San Juan Diego Catholic High School
FAQ
Frequently asked questions about Michael Milford
Quick answers generated from the profile data available on this page.
What company does Michael Milford work for?
Michael Milford works for Zoho.
What is Michael Milford's role at Zoho?
Michael Milford is listed as Technical Support Manager at Zoho Corporation at Zoho.
Where is Michael Milford based?
Michael Milford is based in Austin, Texas, United States while working with Zoho.
What companies has Michael Milford worked for?
Michael Milford has worked for Zoho, Genesis Technologies, Inc., Super Computer Bros., Financial Corporation Of America, and Dell.
How can I contact Michael Milford?
You can use AeroLeads to view verified contact signals for Michael Milford at Zoho, including work email, phone, and LinkedIn data when available.
What schools did Michael Milford attend?
Michael Milford holds Bba, Digital Media Management from St.Edward'S University.
What skills is Michael Milford known for?
Michael Milford is listed with skills including Customer Service, Social Media Marketing, Crm, Google Analytics, Marketing, Social Networking, Sales Operations, and Microsoft Excel.
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