Michael Noceda Email & Phone Number

Glendale, Ca

18 plus years managerial and leadership experience focusing on application and helpdesk support, systems administration, project management, training, and documentation for a 100 year old CPA firm. HBLLP has 5 locations in California—El Centro, Glendale, San Diego , Santa Barbara and Watsonville—with approximately 230 employees (35 partners).IT Systems:•Awarded firm’s Above and Beyond award for Implementing Issuetrak IT system to track support tickets•Deliver exceptional service throughout the cycle of an open ticket from creation to resolution with confirmation that issue has been fixed. Followed by training as needed•Proactively identify potential needs as well as solutions to issues before they arise•Resolved an average of 250 tickets/month•Minimize business downtime by efficiently closing tickets within same day•On-Site travel to 4 locations•Handled on-call support after hours including weekends and holidaysSystem Administration:•Maintained Virtualized Windows Servers with VMWare VSphere•Manage data Backup/ Restoration of servers with Veeam•Create and manage Active Directory Users/Exchange Accounts through Exchange Server as well as setup for Active Sync on mobile devices•In charge of deployment, setup, installation and asset management for desktops, laptops, scanners, printers, and mobile devices•Administered corporate ordering, upgrades and deployment as the primary contact of Verizon and AT&T mobile accounts•Implementation and management of SecureDoc WinMagic Encryption for laptops/desktops•Setup Polycom Video Conference and WebEx meetings•Maintenance on Month-End and Fiscal year closing of Billing system•Work closely with Software Vendors for upgrades, renewals and prospective quotesTraining and Documentation:•Create IT manuals/documentation on firm applications, knowledgebase, FAQs and resources for IT Intranet Page •Conduct new employee orientation and training•Provide training of IT resources and new products to all offices

West Los Angeles, Ca

Worked in Client Services for Integrated Decision Systems—acquired by Fiserv—to provide Software Production Support for top tier clients such as Morgan Stanley, American Express, Wachovia, Vanguard and UBS. IDS provided enterprise software solutions for portfolio management, accounting, trading and performance with Global Investment Manager 2000 (GIM2000).• Assigned to group of clients to monitor day to day issues and ongoing training• Provided helpdesk support - analyzed and troubleshoot questions/problems reported by clients• Worked with engineering department to do research and problem solving on clients issues• Participated in regular meetings and conference calls with the clients and internally to monitor clients open items, progress and overall satisfaction

Los Angeles, Ca

Los Angeles, Ca

Managed a team of minimum wage workers and volunteers—with limited turnover—to assist and coordinate the preparation of practices and games for the USC Men’s Basketball team. • Participated in out-of-town traveling and tournaments (eg. Pac-10, NCAA) to ensure administration of team logistics and coordination• Assisted the head coach with the training and development of the players in order to successfully prepare them for competition• Handled incoming orders and accurate inventory count of team equipment for distribution to players

Los Angeles, Ca

Co-Founded a student run organization at USC that exposed students interested in the sports industry by bringing in guest speakers from the Los Angeles Lakers, Kings, and AEG. SBA won the USC Marshall School of Business Networking Event of the Year in the first year of establishment!

Los Angeles, Ca

Cofounded a non-profit networking group with a unique method of earning membership. Instead of paying to join the organization, prospective members had to get professionals to invest in their membership in return for the ability to speak to a group of USC students and their invested partner. This model allowed students to sell themselves within their contacts and bring them into the group’s collective network.

Los Angeles, Ca

Project management for an aerospace and industrial CNC manufacturing company to analyze procurement, inventory management and billing business processes. • Designed, built and implemented relational database applications using Oracle• Used a range of modeling approaches including conceptual, logical and physical data modeling.• Performed data definitions (DDLs) and data manipulations (DMLs) using Structured Query Language (SQL)• Performed physical database optimization using transaction analyses• Created system to automatically produce parts before inventory is exhausted.

Valencia, Ca

• Assisted development and coordination of marketing campaigns to bring in new clients• Analyzed / researched data to target specific niche for marketing campaigns using MS Access• Developed and managed expense/budget database to keep track of cash flow in order to successfully coordinate golf tournaments