Michael Novo Email & Phone Number

Elmwood Park, Nj, Us

As Vice President, I provide executive direction and leadership for 12 branches spanning the northern New Jersey area, overseeing all operations. This includes human resources management, performance management, training and development, sales, customer service, facilities, risk management, technology, legal, compliance, new branch openings, and P&L for a region yielding $1.2B in deposits. I develop and execute innovative strategies to increase market share and drive revenue growth. I lead a dedicated team of 12 branch managers and 63 associates responsible for providing commercial and consumer financial services. I serve as the co-chair for the Retail Advisory Council, a group consisting of 15 members, and collaborate with all business units, executives, and key stakeholders to share best practices and ensure regional strategies align with organizational initiatives. Optimized operations for regional markets leveraging diverse leadership styles to drive organizational success.  Elevated customer satisfaction from 84% to 94%.  Expanded market share by successfully opening 2 new branches.  Exceeded consumer goals ~130% and commercial goals ~132% for 2021.  Nominated to participate in New Jersey Bankers, "Leading on the Cutting Edge," a 6-month leadership development program designed for future senior leaders.  Appointed to multiple working groups, including the Bank at Work, Client Segmentation, and Deposit and Product working groups; collaborated with executives to develop processes, procedures, and products to enhance service offerings.

I was hired to open the Livingston branch and, in 2019, took on the responsibility of the Cedar Grove branch. I led the strategic operations for these two branches, overseeing all aspects, including sales, customer service, client relations, human resources, risk management, compliance, and performance management. I had full P&L oversight for approximately $250M in total deposits and served as a member of the Consumer Deposit, Commercial, and Consumer Lending personas teams, contributing my expertise and insights to these important facets of the business. Achieved record-breaking deposit growth of $98M within 1st year for Livingston branch, and $135M during 2nd year.  Significantly increased deposit growth for Cedar Grove from $72M to $115M. Developed a top-producing team through active on-site leadership; provided extensive coaching and mentoring on cultivating and strengthening client relationships.

For Bank of America, I provided leadership and direction for branch operations, overseeing key areas such as human resources, training and development, customer service, compliance, risk management, issue resolution, and client relations. The branch I managed yielded $120M in annual deposits. I ensured smooth and efficient operations while addressing various aspects to enhance overall performance and customer satisfaction. Exceeded sales and financial center goals each quarter and YOY.  Significantly increased customer satisfaction from 64% to 98.7% by fostering a customer-centric environment to build and strengthen customer relationships.  Selected by invitation only to attend Bank of America’s Executive Development Forum comprised of 20 future executive leaders.  Facilitated multiple bank-wide market initiatives, leading training and coaching on new products and services.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Finance, General

Associate Of Arts And Sciences - Aas, Business Administration And Management, General