Michael Nuckolls Email & Phone Number

Coppell, TX

Dallas

Trade Secret Auto Care

Auto body shop specializing in high end vehicles, we take pride in receiving your broken vehicle and repairing it to better than new condition; Managed inventory levels ranging between $150,000 to $300,000 at any given timeDeveloped standard operating procedures, including a parts check-in process and flow chart to ensure continuity for the.

HVAC, Electrical Plumbing, and Remodel Service Company, operating for over 30 years in the DFW Metroplex; Responsible for equipment sales from lead to close. Resolved customer service issues through hands on approach. Ensured projects stayed on task by tracking personnel and resources. Responsible for timely customer service and project delivery.

Process Improvement Consultant for a major FBS college award foundation. Created and disseminated surveys to identify the brand awareness for the award and ways the foundation can improve their position. Presented findings and recommendations to the foundation's board of trustees.

Process Improvement Consultant for a major defense contractor in conjunction with team members.Identified performance gaps and non-value adding activities reducing the 90-day on-boarding time for new employees. Led focus groups and was responsible for data collection, analysis, and quantification.

Las Colinas, TX

A nationwide network of more than 191 healthcare service and business centers that takes the business responsibility out of the hospitals and lets them focus on the patient care.; Responsible for creating daily, weekly, and monthly reports pertaining to the research, study and suggestions for management. Utilized spreadsheets and different statistical.

Developed rapport with customers through different mediums to continue delivery of excellent customer service throughout the sales and service cycle in order to foster continued customer supportManaged work requests within technician group to maintain the workflow and meet weekly goals

Mba, Marketing

Activities and Societies: TCU MBA Marketing Association Italy Study Abroad (Winter 2008) 2009 SEEC: Europe Social Entrepreneurship.

B.S., Industrial Distribution

Activities and Societies: PAID (Proffessional Association of Industrial Distribution) Delta Sigma Phi Fraternity - held various positions.