Operations Manager
Current
Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (Ace)
Mar 2024 - Present
AeroLeads people directory · profile
Michael Oakley Email & Phone Number
Operations Manager
at
Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE)
1 work email found
@wds.co
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE)
Role
Operations Manager
Location
Poole, England, United Kingdom
Who is Michael Oakley? Overview
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Quick answer
Michael Oakley is listed as Operations Manager at Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE), based in Poole, England, United Kingdom. AeroLeads shows a work email signal at wds.co and a matched LinkedIn profile for Michael Oakley.
Michael Oakley previously worked as Operations Manager at Conduent and Training Lead / Instructional Designer at Conduent Uk & Ireland. Michael Oakley holds Nvq Level 5, Operations Management And Supervision, Merit from City And Guilds.
Company email context
Email format at Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE)
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{first}.{last}@wds.co
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AeroLeads found 1 current-domain work email signal for Michael Oakley. Compare company email patterns before reaching out.
Profile bio
About Michael Oakley
Proven leader with a track record of driving organizational success through visionary leadership, strategic planning, and a commitment to achieving results. With 8 years of experience in a professional leadership role, I have consistently motivated teams, optimized processes, and achieved significant milestones in dynamic and challenging environments.
Listed skills include Call Centers, Mobile Devices, Mobile Technology, Customer Service, and 14 others.
Current workplace
Michael Oakley's current company
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Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (Ace)
5 roles
Michael Oakley work experience
A career timeline built from the work history available for this profile.
Operations Manager
I handle the day to day management for a site based in Poole, UK supporting our Client Google. Providing inbound support to over 12 Languages across multiple client products using Email, Chat, Phone and Social Media. Managing a workforce of up to 500 office employees (formally remotely). Key deliverables include:-• Line Adherence & Service Level Agreements• CSAT/DSAT management• High standard of Quality management• Weekly / Monthly and Quarterly Business Reviews to stakeholders within Google• WFM / MI / QA / L&D oversight with cross-department strategy initiatives to ensure effective deliveries outlined within our SOW
May 2015 - Mar 2024
Training Lead / Instructional Designer
Responsibilities:• Identifying and assessing training needs• Creating tailored training plans and implementing training methodology to enhance skills and performance• Curating materials provided from our client into a cohesive and deliverable format• Manage completion assessments and ensure our workforces meet or exceed a proficiency score of 85%• Ensure all deliveries are completed within outlined deadlines and can be auditable• Observe and compile feedback for other Training Delivery Experts within the team• Share evaluations and feedback with Department Head• International Travel and Delivery of Training for a variety of Clients• Managing Data and ensuring compliance with Information Privacy / GDPR and other Code of Conduct parameters.
Oct 2010 - May 2015
Tier 2 Customer Support Advisor
Similar to my position as a Tier 2 I was elevated to providing Tier 2 support to all Tier 1 employees we had working on the same products. In this role escalation management was a key responsibility and providing analytical support to our MI and Knowledge teams was essential. In this role I was also required to travel to locations to provide expert advice on Technical aspects of Mobile Telecommunications and Problem Isolation.
Oct 2008 - Oct 2010
Tier 1 Customer Support Advisor
Supporting a wide range of contracts including: Tesco, Monitise, Orange, Vodafone, T-Mobile, Mobistar, INQ, HTC, AT&T and others. Providing 1-1 Support to customers with Technical and Customer queries.
Oct 2005 - Oct 2008
3 education records
Michael Oakley education
Nvq Level 5, Operations Management And Supervision, Merit
City And Guilds
Gnvq Intermediate, Information Technology
Bournemouth And Poole College
Education record
The Grange Comprehensive
FAQ
Frequently asked questions about Michael Oakley
Quick answers generated from the profile data available on this page.
What company does Michael Oakley work for?
Michael Oakley works for Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE).
What is Michael Oakley's role at Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE)?
Michael Oakley is listed as Operations Manager at Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE).
What is Michael Oakley's email address?
AeroLeads has found 1 work email signal at @wds.co for Michael Oakley at Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE).
Where is Michael Oakley based?
Michael Oakley is based in Poole, England, United Kingdom while working with Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE).
What companies has Michael Oakley worked for?
Michael Oakley has worked for Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (Ace), Conduent, Conduent Uk & Ireland, and Wds Global.
How can I contact Michael Oakley?
You can use AeroLeads to view verified contact signals for Michael Oakley at Instant Access Europe, Nxt2Nu & Automated Commerce Exchange (ACE), including work email, phone, and LinkedIn data when available.
What schools did Michael Oakley attend?
Michael Oakley holds Nvq Level 5, Operations Management And Supervision, Merit from City And Guilds.
What skills is Michael Oakley known for?
Michael Oakley is listed with skills including Call Centers, Mobile Devices, Mobile Technology, Customer Service, Call Center, Telecommunications, Service Delivery, and Wireless.
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