Michael O. Babalola Jp. Hnd, Aca, Acma Uk, Cgma, Fpanda Lsbf Email & Phone Number

Worksop, Gb

Rotherham, England, United Kingdom

Doncaster, England, United Kingdom

In my current role, I diagnose and address connectivity problems to facilitate seamless digital communication for users. I provide equipment troubleshooting and support, improving operational efficiency for a diverse customer base.• Resolved technical issues for PlusNet/New EE and BT broadband and landline services to ensure customer satisfaction and service continuity.• Identified and rectified equipment malfunctions, contributing to maintenance of high service standards.

Garki Abuja & Lagos, Nigeria & Uk

While serving in this position, I delivered financial insights and analysis to drive decision-making. I engaged with stakeholders to optimize resource allocation, advised on profitable ventures, and ensured tax and regulatory compliance. I maintained accurate general ledger records and prepared monthly financial reports. Additionally, I coordinated audits and maintained regulatory compliance. I collaborated with financial advisors to attract investors and support strategic goals.• Spearheaded strategic budgeting and forecasting initiatives to support organisational goals.• Enhanced operational processes and improved service delivery by liaising with CEO/Founder.• Generated detailed financial and management reports to support strategic planning at senior levels.• Established robust budgeting, internal controls, and accounting practices to ensure financial integrity.• Oversaw accounts payable/receivable and cash flow to enhance financial stability and operational efficiency.

Lekki, Lagos

Throughout my tenure here, I streamlined the billing system by ensuring timely logging, processing, and payment of invoices and credit notes through regular checks. I designed and enforced quality assurance protocols for billing and receivable operations, managing online billing and timely submission of medical claims for HMOs and retainers on a weekly and monthly basis. I provided technical support to billing and accounts receivable teams, ensuring adherence to company standards. I conducted audits, analyzed financial data and trends, and scheduled account receivables to document all processes. Additionally, I recruited and trained billing and HMO staff to oversee customer billing and cash receipts.• Headed wide range of internal processes, including daily management of billing, collections, reconciliation, general ledger, and month-end closing with focus on accounts receivable.• Increased revenue streams and minimised credit risk through strategic credit control measures.• Steered team of five billing and receivable officers for efficient and accurate operations execution.• Enhanced financial operations by leading effective credit control measures, resulting in 75% revenue increase.• Secured favorable HMO and retainer contracts, negotiated tariffs, and established payment plans with clients.

Lagos, Nigeria

As a manager, I secured consistent cash flow by efficiently managing accounts receivable. I enforced the organization's credit policy, which included sending credit statements, reminder letters, and emails. I maintained strong relationships with corporate clients to resolve challenging accounts and client-related issues. I performed credit risk assessments for accounts and clients, delivering debtor-related reports and statistics to management with detailed analysis. Additionally, I prepared bills and claims according to agreed tariffs, ensuring rapid dispatch to meet deadlines. I liaised with health insurance companies to obtain preauthorization and post-authorization codes for secondary and other services. Moreover, I managed a team of six billing and receivable officers, ensuring smooth operations and adherence to organizational standards.• Boosted cash flow by decreasing average collection period through implementation of stricter credit policy, enhanced collection efforts, and shortened payment terms.• Maintained precise accounts receivable records, prepared statements, bills, and invoices, processed payments, responded to customer inquiries regarding account status, and reconciled expenses with general ledger.• Established an effective document and record management system to enable quick assessment of debtors' status.My additional experience includes:Chief Account Officer (Consultant) | Mobihealth International Limited, Garki Abuja & Lagos, NigeriaManaging Partner | Michobtreas Strategic Enterprise, Ojota, Lagos, NigeriaHead – HMO/Client Services/IT/Credit Control | Mother & Child Specialist Hospitals, Ikeja Lagos, NigeriaCustomer Service Officer (CSO), Processor/Vault Teller & Posting Officer | Integrated Microfinance Bank, Ikeja, Lagos, Nigeria

Continuous Professional Development (Cpd) – Executive Education, Financial Planning & Analysis (Fp&A)

The Financial Planning and Analysis (FP&A) provides an in-depth understanding of how FP&A can be applied by companies to gain.

Higher National Diploma, Business Administration

Activities and Societies: A member of electoral committee National Association of Business Administration General Secretary of Fellowship.

Advanced Diploma, Theology/Theological Studies

National Diploma, Business Administration