Client Advocate to South Florida airport customers, implementing and supporting Brüel & Kjær’s technology solutions. Coordinated the deployment and servicing of Brüel & Kjær’s noise monitoring equipment for airports. Guided key airport operations staff on Brüel & Kjær’s software solutions while leading discussions on noise abatement procedures. Ensured complete and accurate data via ANOMS (Airport Noise & Operations Monitoring System).

Supervised daily team activities for 12 highly skilled technical specialists, resulting in high performance while ensuring effective utilization of labor. Provided project management expertise in complex projects such as major system deployment and upgrades. Provided management focus in resolving customer problems; conducted periodic review meetings to enhance customer satisfaction. Directed financial aspects of the department such as budgeting, cost controls and process engineering. Primary… Show more Supervised daily team activities for 12 highly skilled technical specialists, resulting in high performance while ensuring effective utilization of labor. Provided project management expertise in complex projects such as major system deployment and upgrades. Provided management focus in resolving customer problems; conducted periodic review meetings to enhance customer satisfaction. Directed financial aspects of the department such as budgeting, cost controls and process engineering. Primary responsibilities; achieving Customer Service Level Agreements (SLA) and Maintenance Services Revenue goals. Show less

Country Hardware Support Specialist and technical lead for AS/400 and RS/6000

Support several IBM hardware systems