Operations and ManagementResponsible for daily operations, optimization and innovation of Kaufman Hall’s customer facing Microsoft Azure Cloud platform and managing the Cloud Operations team.SupportPartner with internal Client Success and Implementation professionals to deliver best in class customer support, performance and reliability. Cloud Architecture and Software EngineeringCollaborate with Software Engineering teams to design, optimize and innovate Kaufman Hall’s data and analytics platforms and cloud architecture.Research and Development Evaluate emerging cloud and data platform technologies for continuing innovation and evolution of Kaufman Hall’s cloud estate and the Axiom EPM solution suite. Automation and Configuration (PowerShell, Azure Resource Manager) Azure SQL Database Service FabricContainerization/DockerCloud Services OMS/Log Analytics Business Intelligence/Analytics (Azure Analysis Services, Power BI, Kusto)…and many, many others…

Manager and technical leader of the Credit and Retail Services SQL Server team. Coordinated and oversaw team assignments and provided strategic direction. Ensured delivery, quality and customer satisfaction. Platform owner, subject matter expert and technical authority for SQL Server.Delivered HSBC's Credit and Retail Services database infrastructure to Capital One.Maintained full operational capability during multiple data center, Active Directory, network and storage migrations. Met all milestones on time without significant incidents, outages or performance issues. Identified problems, anticipated issues and documented solutions. • Collaborated with cross functional teams and business stakeholders to develop separation, delivery and security strategies• Optimized hardware and software resource allocation and licensing to minimize cost and maximize performance• Built ninety SQL Servers• Designed, performed and directed migrationsProvided full service support, security compliance and disaster recovery for 120 SQL Servers• Automated monitors and alerts, and provided proactive capacity management, resulting in no major outages over a twenty-nine-month period• Remediated 3000+ security policy violations, resulting in a compliance score of 98%• Developed, documented and automated disaster recovery processes. Conducted annual test exercisesEvaluated Cloud Services (AWS RDS, Azure and Office 365) and Built On Premise Test Labs• Developed SSIS packages to migrate data and objects between AWS RDS and SQL Server • Developed PowerShell and AWS CLI scripts to manage AWS RDS database instances• Evaluated and tested AWS RDS SQL disaster recovery, monitoring and snapshot methods• Evaluated and tested Microsoft Azure and Office 365 service offerings, particularly SQL, SharePoint, Active Directory and identity management• Created On Premise labs to test systems management, automation, disaster recovery and remediate security risks

Technical leader and mentor for nine DBAs in the US, India and Brazil. Interviewed and evaluated candidates. Ensured delivery, quality and customer satisfaction. Coordinated and oversaw assignments and provided strategic direction.Product Owner, SQL Server North America. • Collaborated with international counterparts to develop standards for security, disaster recovery and system configuration• Supported 420 systems, with customers in the US, Asia, Europe and Middle East• Provided consulting services and support for teams in the US, Canada, Bahamas and Cayman Islands• Collaborated with infrastructure and business teams to design and build mission critical systems• Optimized hardware resources and licensing to minimize cost and maximize performance, saving over $250,000• Designed, optimized and refactored databases and infrastructure Developed Data Warehouses, Reporting Systems and Replication Processes• Developed CMDB to provide inventory, capacity and license management• Created financial risk reporting infrastructure, consolidating over 300 databases to support international risk analysts• Developed SQL Server data warehouse and SSIS packages to consolidate data from twelve Sybase dialer systems determine data quality, provide customer service incentives and evaluate system efficiency• Designed processes to synchronize customer preferences between ATMs nationwideDeveloped standards for configuration, security, disaster recovery and crisis management• Implemented Active Directory as the security standard for SQL Server• Performed reviews with auditors and remediated violations to meet federal regulations• Negotiated with vendors to modify products to meet security policies• Automated system builds, maintenance plans, disaster recovery and security violation notifications• Implemented Windows clustering for mission critical applications• Deployed Database Mirroring estate-wide• Utilized VMWare vMotion for recovery of fully integrated systems

• Installed and configured Windows Servers, routers, switches and network cabling• Managed Windows Domain users, groups and computer accounts, file and print services, and application security• Installed, configured and maintained SQL Server. Managed connectivity to remote Oracle, Sybase and SQLBase corporate systems• Assisted with migration from Lotus Notes to Microsoft Exchange• Developed standard Windows images for corporate desktop and laptop computers. Installed and supported OS/2 workstations. • Deployed Intel LANDesk for monitoring, alerting, inventory and software distribution• Deployed Remedy Action Request System. Created forms, applications and workflow to process change management, work orders, support requests, and employee on/off boarding• Nortel Meridian PBX administrator. Performed adds, moves and changes. Implemented Meridian Administration Tool (MAT) to eliminate physical moves and automate mass user updates• Managed internet security, Microsoft Proxy Server and SurfWatch content blocking software• Performed computer recovery and conducted investigations regarding violations of corporate security and usage polices

• Repaired electronics (communication, navigation, radar, periscopes) to component level• Established, certified and managed Electronics Calibration laboratories. Repaired and calibrated oscilloscopes, signal generators, frequency counters and atomic clocks• Established Computer Repair Work Center to service and repair computers and install fiber optic and CAT5 Ethernet cabling aboard ships and nuclear submarines of the US Pacific Fleet• Developed database applications to manage Electronics Calibration laboratories and Computer Repair Work Centers, maintain inventories and schedule services• Converted Novell NetWare to Windows NT 4.0, standardized user environment on Microsoft Office and implemented security and software licensing policies• Provided beta testing and development assistance for US Navy computer controlled automatic electronic calibration systems (Fluke, MECCA)• Trainer and mentor in computer hardware/software troubleshooting and efficient use of software applications and database solutions in the workplace Awards and Commendations• Navy and Marine Corp Achievement Medal (4)• Flag Officer Letters of Commendation (2)• National Defense Medal (Operation Desert Storm)• Southwest Asia Campaign Medal with Bronze Star (Operation Desert Storm)• Armed Forces Expeditionary Medal (Operation Just Cause)• Good Conduct Medal (2)