Customer success is tied directly to an organization’s bottom line, reducing churn rates, improving renewal and satisfaction, and boosting revenue. By improving customer satisfaction and loyalty — in helping customers succeed, they become a company’s biggest advocates. As a Customer Success strategist, I help organizations in gathering and analyzing data, and leading efforts to optimize the customer experience with the end goal of improving customer satisfaction, loyalty, and retention.I am a dynamic professional who achieves optimal results with competent planning, organization, and a customer-oriented approach to ensure clients receive the tools and support needed to achieve their goals. Gifted with bold ingenuity and technical expertise, I develop strategies that generate new consumers, increase awareness and market share, as well as improve customer engagement and loyalty. - Conceptualize and introduce creative, effective marketing/sales solutions and initiatives to propel the achievement of organizational goals and realize improved customer retention and profit enhancement.- Oversee day-to-day customer-facing operations - including relationship management, event coordination, staff training, and social media engagement to accelerate growth.- Ensure positive customer experiences by proactively managing and growing customer relationships.- Utilize organizational, interpersonal, and problem-solving skills to generate peak results and top performance levels.I am equipped with stellar communication, competently leveraging communication strategies and interpersonal skills in forging, and maintaining connections, driving trust and loyaltyIf you require a creative professional who mobilizes useful customer success strategies and initiatives to optimize the customer experience, we should connect!Contact Info: (484) 925-4528 • modonnell1985@gmail.com