Hiday & Ricke, PA, founded in 1984, exclusively serves the needs of creditors and insurance companies. The firm handles legal needs for clients from all around the world, with an emphasis on collections, subrogation and related pre- and post-judgment litigation.Responsible for implementing Lean principles across the organization in an effort to improve the company's financial position. As a direct result of Lean and its continuous improvement initiatives, we experienced a 27% increase in revenue within the first 18 months of implementation. As of today, revenues are up over 50% since implementation and we are achieving these results with 17% fewer staff. Our financial position has never been stronger. Reduced annual employee turnover from 58% to 7% by overhauling the recruitment and selection process and implementing retention initiatives to encourage employee participation and reward efficiency and productivity. Restructured bonus programs for post-judgment agents tying incentives to lean production objectives which, subsequently, resulted in a 34% increase in revenue generation from the post judgment department. Designed a company-wide discretionary bonus program to include all administrative staff based on the company’s quarterly financial performance. We believe every job within the organization impacts the bottom line and we reward our employees for it.I also handle all Human Resource functions and serve as Plan Administrator for company benefits analyzing costs and offering recommendations to shareholders on an annual basis.

Ryland is a publicly traded company and one of the nation's largest homebuilders and a leading mortgage-finance company. Consistently recognized by Fortune and Forbes as one of the nation’s most admired and best-managed companies, Ryland has a solid national reputation built largely on the talent of its employees.Initially hired by Ryland Homes as a regional Human Resources Generalist, I was responsible for conducting HR audits ensuring legal compliance and adherence to company policies and procedures and reporting feedback to the HR Vice President and Division Presidents. I also conducted training courses to managers on Behavioral Interviewing and Sexual Harassment at various Divisions throughout the Southeast Region. In addition, I counseled Division Managers and field HR representatives on day-to-day employee relations, legal issues and hiring decisions. In 2005, I was promoted to Human Resources Manager.As the Human Resources Manager, my duties expanded to include the facilitation of division management programs; development of company strategies, policies, procedures, and communication initiatives; and employee development through group presentations and training. The successful implementation of these practices resulted in:♦ A reduction of employee turnover by 13%.♦ A reduction of employee absences by 22%.I also investigated and resolved issues related to workplace safety, employee theft, and harassment. I partnered with division managers with performance management, employee discipline, conflict resolution, and development.

Acclaris simplifies the administration of consumer-driven healthcare for benefits administrators, HR outsourcers, financial institutions and health plans by delivering financial technology and integrated services to manage HSA, HRA, FSA plans and more.As a Human Resource Generalist with Acclaris I provided recruiting support for managers at all levels and worked closely with executive leadership to create standard bonus plans. I also facilitated background screenings, orientation, payroll, and employee benefits.In addition, to support of the company’s start-up efforts, I contributed to the creation and enhancement of the company’s internet website, organized proposals for contract work, and facilitated a new customer program called the Voice of the Customer.

TMP Worldwide is a global, tech-enabled talent acquisition company that leverages software, advertising and creativity to develop and deploy our clients’ employer brands across digital, social and mobile platforms to connect candidates with employers. As a Human Resources Generalist with TMP Worldwide, I worked closely with branch managers, recruiters, and employees while handling unemployment issues, worker’s compensation, employee background screenings, internal employee processes, and payroll.To increase productivity and efficiency within the HR department, I developed an electronic forms processing system that significantly reduced the volume of inter-departmental paper transactions.

At Champion Solutions Group, they are extremely passionate about delivering the highest level of sales, technical, and overall customer service. They understand that the real work begins after they receive a purchase order. They are not looking for a transactional relationship; but rather a true partnership. They do not wish to be the IT vendor in the hallway; but rather a partner in the “boardroom”.As an Account Executive, I opened and maintained numerous accounts throughout Michigan, providing high-end servers and storage systems to major companies, including K-Mart Corporation, Toyota Technical Services and Domino's Pizza. During this time, I continuously exceeded sales goals on an annual basis.