Michael Ogryzlo Email & Phone Number

Midland, On, Ca

Midland, Ontario, Canada

Toronto, Canada Area

Helping businesses achieve new levels of excellence in technology services.

Kitchener, Canada Area

Lead high performing teams that deliver great Service Desk, Desk Side Support and Incident, Problem, Change, Release and Asset Management services.

Toronto, Canada Area

Provided expert IT Leadership in improving SCIEX's end user satisfaction with IT Services by:Leading SCIEX through a seamless and on-time migration to the Corporate Cherwell ITSM platform supporting all Helpdesk and ITIL processes.- Developed an extensive business oriented Catalog of IT Services.- Delivered Self-Service IT End-User Portal.- Implemented SLA’s that were 30% shorter, resulting in users’ tickets being resolved faster.- Improved end-user satisfaction with the IT Service Desk by 20%. Optimizing staff IT onboarding, transfer and offboarding processes through automation and service level management reporting. Includes reviewing and uplifting all IT training materials for end users.

Norwalk, Ct

Tasked with stabilizing fully outsourced technology services that were transitioned from IBM to TC, with a specific remit to get Global Service Desk for 26,000+ end-users in 180 countries and 300+ locations up to business as usual (BAU) service levels within 9 months. Built a world class service desk, recognized as the best TCS has anywhere in world.• Implemented high-performing Critical Incident Management Team that ensures all CI’s are resolved promptly.• Frequently sought out to problem-solve issues across the full breadth of newly transitioned technology services.Recognized as the global expert in IS Joiner/Mover/Leaver processes. Recruited to lead critical Global Human Resources and Information Services Project (Mar-June 2017) that successfully documented and greatly optimized complex hybrid business onboarding and access management processes. • Improved HR/IS hire and change job/role process efficiencies by 80%.• Identified and mitigated dozens of application and data access risks and issues to the satisfaction of internal and external IT auditors.

Norwalk, Ct

High-profile role representing Diageo NA in Global IS Transformation Programme which reduced global IS annual costs by £28M in 2015, resulting in best-in-class 1.8% of Net Sales Value IT spend and significantly improved IS services.• Pivotal stakeholder and vital contributor to transformation that successfully transitioned all outsourced Global Data Centers, Helpdesks and Infrastructure Services from IBM to TCS on a very tight schedule.

Greater New York City Area

Managed all aspect of Service Delivery for Diageo NA.• Significantly improved the users’ experience by identifying and addressing the Top 5 Users’ Pain Points and eliminated glaring oversights in outsourced supports services• Improved the efficiency and cost effectiveness of Diageo NA’s highly outsourced multi-vendor environment: through reinvigorated ITIL Service Management and governance.• Optimized Team Organizational Resources: implemented team resourcing for infrastructure and operations support.

Greater New York City Area

Managed data centers the US, UK, Germany and Japan and infrastructure services globally, with annual operating and capital budgets of US$10M and US$3.3M respectively. Led teams of 45 staff.Ensured the continuous delivery and integrity of 200+ business critical applications and services, including email, ERP (SAP and JDE) finance (SAP and Lawson), royalty, business intelligence, digital assets systems. Teams supported 500+ servers, 17 IBM midrange systems, 8 HP SAN’s and 225TB+ of storage systems. Managed one-third of EMI’s most critical global IT vendors, including vital global infrastructure services provided by offshore technology services provider.Led global infrastructure shared service and service improvement strategy.

Tokyo, Japan

Moved EMI Japan’s Tokyo DC to a co-location DC. Managed a multi-lingual team of 30+ and 10+ vendors. IT PM for EMI Japan Head Office move. Led technical build-out in new Tokyo office tower for 365 staff.Implemented Global Helpdesk and Global Service Management processes into Japan.

London, United Kingdom

Managed Global Deskside Services, Global Service Delivery PMO and Governance and Helpdesk Teams. Led teams of 45+ across 15 countries globally with operational budgets of US$3M. Rolled out ITIL Service Management and Project Governance globally, laying the foundations for leveraging virtual shared services across all global technology teams.

Greater New York City Area

Managed all aspects of DC Operations and Technical Services. Ensured reliable availability and integrity of critical applications. Led teams of up to 20 and managed budgets of US$6.8M.