Michael Ogryzlo Email and Phone Number
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Accomplished Senior Information Technology Executive skilled at transforming and improving global IT services. Solid foundation in all areas of IT service management. Provide strong leadership of international teams, build cohesive virtual IT services. Broad hands-on infrastructure and application experience.Deliver cost-effective infrastructure and technology services that aid business growth and provide competitive advantage. Strive for highest levels of reliability for day-to-day IT operations and excellence in customer service in order to build and maintain business confidence in IT. Optimize investment in systems and teams through well executed consolidation, virtualization and sourcing of IT services.Develop strategic IT plans aligned with business objectives that enable positive change. Confidently lead complex high-profile projects to on time and on budget completion.Specialties: ITIL Service Delivery & Support | Strategy Development & Execution | Cloud Computing | Onshore/Offshore Sourcing | Data Center & Systems Management | Finance/Budgeting | Governance & Risk Management | Vendor Management | Disaster Recovery | Application Management | ERP Implementation & Support | Mentoring
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Project Manager And Technical Communications SpecialistCompu-Solve TechnologiesMidland, On, Ca -
Project Manager & Technical Communications SpecialistCompu-Solve Technologies Aug 2021 - PresentMidland, Ontario, Canada
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Sr. Technology Consultant, FounderAltiplano Technology Consulting Jul 2018 - PresentToronto, Canada AreaHelping businesses achieve new levels of excellence in technology services.
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Director, It Service ManagementEconomical Insurance Jan 2020 - Feb 2021Kitchener, Canada AreaLead high performing teams that deliver great Service Desk, Desk Side Support and Incident, Problem, Change, Release and Asset Management services. -
Sr. Consultant/It Project ManagerSciex Aug 2018 - Feb 2019Toronto, Canada AreaProvided expert IT Leadership in improving SCIEX's end user satisfaction with IT Services by:Leading SCIEX through a seamless and on-time migration to the Corporate Cherwell ITSM platform supporting all Helpdesk and ITIL processes.- Developed an extensive business oriented Catalog of IT Services.- Delivered Self-Service IT End-User Portal.- Implemented SLA’s that were 30% shorter, resulting in users’ tickets being resolved faster.- Improved end-user satisfaction with the IT Service Desk by 20%. Optimizing staff IT onboarding, transfer and offboarding processes through automation and service level management reporting. Includes reviewing and uplifting all IT training materials for end users. -
Director, Global Service DeskDiageo Aug 2014 - Jun 2017Norwalk, CtTasked with stabilizing fully outsourced technology services that were transitioned from IBM to TC, with a specific remit to get Global Service Desk for 26,000+ end-users in 180 countries and 300+ locations up to business as usual (BAU) service levels within 9 months. Built a world class service desk, recognized as the best TCS has anywhere in world.• Implemented high-performing Critical Incident Management Team that ensures all CI’s are resolved promptly.• Frequently sought out to problem-solve issues across the full breadth of newly transitioned technology services.Recognized as the global expert in IS Joiner/Mover/Leaver processes. Recruited to lead critical Global Human Resources and Information Services Project (Mar-June 2017) that successfully documented and greatly optimized complex hybrid business onboarding and access management processes. • Improved HR/IS hire and change job/role process efficiencies by 80%.• Identified and mitigated dozens of application and data access risks and issues to the satisfaction of internal and external IT auditors. -
Director, Global Is Transformation Lead - North AmericaDiageo Jun 2013 - Aug 2014Norwalk, CtHigh-profile role representing Diageo NA in Global IS Transformation Programme which reduced global IS annual costs by £28M in 2015, resulting in best-in-class 1.8% of Net Sales Value IT spend and significantly improved IS services.• Pivotal stakeholder and vital contributor to transformation that successfully transitioned all outsourced Global Data Centers, Helpdesks and Infrastructure Services from IBM to TCS on a very tight schedule.
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Service Delivery DirectorDiageo Aug 2012 - May 2013Greater New York City AreaManaged all aspect of Service Delivery for Diageo NA.• Significantly improved the users’ experience by identifying and addressing the Top 5 Users’ Pain Points and eliminated glaring oversights in outsourced supports services• Improved the efficiency and cost effectiveness of Diageo NA’s highly outsourced multi-vendor environment: through reinvigorated ITIL Service Management and governance.• Optimized Team Organizational Resources: implemented team resourcing for infrastructure and operations support.
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Head Of Global Systems & Data Centre ServicesEmi Music Jul 2008 - Nov 2011Greater New York City AreaManaged data centers the US, UK, Germany and Japan and infrastructure services globally, with annual operating and capital budgets of US$10M and US$3.3M respectively. Led teams of 45 staff.Ensured the continuous delivery and integrity of 200+ business critical applications and services, including email, ERP (SAP and JDE) finance (SAP and Lawson), royalty, business intelligence, digital assets systems. Teams supported 500+ servers, 17 IBM midrange systems, 8 HP SAN’s and 225TB+ of storage systems. Managed one-third of EMI’s most critical global IT vendors, including vital global infrastructure services provided by offshore technology services provider.Led global infrastructure shared service and service improvement strategy. -
Head Of Global Infrastructure Services ProgrammesEmi Music Aug 2006 - Jul 2008Tokyo, JapanMoved EMI Japan’s Tokyo DC to a co-location DC. Managed a multi-lingual team of 30+ and 10+ vendors. IT PM for EMI Japan Head Office move. Led technical build-out in new Tokyo office tower for 365 staff.Implemented Global Helpdesk and Global Service Management processes into Japan.
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Head Of Global Systems Support & Service ManagementEmi Music Apr 2005 - Jul 2006London, United KingdomManaged Global Deskside Services, Global Service Delivery PMO and Governance and Helpdesk Teams. Led teams of 45+ across 15 countries globally with operational budgets of US$3M. Rolled out ITIL Service Management and Project Governance globally, laying the foundations for leveraging virtual shared services across all global technology teams.
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Sr. Director, North America It OperationsEmi Music North America Aug 2001 - Mar 2005Greater New York City AreaManaged all aspects of DC Operations and Technical Services. Ensured reliable availability and integrity of critical applications. Led teams of up to 20 and managed budgets of US$6.8M.
Michael Ogryzlo Skills
Michael Ogryzlo Education Details
Frequently Asked Questions about Michael Ogryzlo
What company does Michael Ogryzlo work for?
Michael Ogryzlo works for Compu-Solve Technologies
What is Michael Ogryzlo's role at the current company?
Michael Ogryzlo's current role is Project Manager and Technical Communications Specialist.
What is Michael Ogryzlo's email address?
Michael Ogryzlo's email address is mi****@****ail.com
What is Michael Ogryzlo's direct phone number?
Michael Ogryzlo's direct phone number is +120322*****
What schools did Michael Ogryzlo attend?
Michael Ogryzlo attended University Of Toronto.
What skills is Michael Ogryzlo known for?
Michael Ogryzlo has skills like It Strategy, Information Technology, Technology, Information Security, Release Management, Pmo, Rfp, Service Desk, Itil, Incident Management, Desktop Support, Vendor Management.
Who are Michael Ogryzlo's colleagues?
Michael Ogryzlo's colleagues are Cody Hutt, Melanie Pauze, Kelly Cooper, Anthony B., Alex Appleton, Maggie Pereira, Eric Adamson.
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