Michael Ogutu Email & Phone Number

Nairobi County, Kenya

As Operations Manager I successfully managed Merrisen Enterprises, Exemplary Traders Limited, and Thomazen Kenya.✅ Successfully devised and implemented a comprehensive 5-year plan, resulting in a 20% increase in overall company efficiency.✅ Led the company through a strategic shift, resulting in expanded market reach and increased profitability by 15%.Implemented operational process improvements that resulted in a 15% reduction in operational costs.✅ Successfully devised and… Show more As Operations Manager I successfully managed Merrisen Enterprises, Exemplary Traders Limited, and Thomazen Kenya.✅ Successfully devised and implemented a comprehensive 5-year plan, resulting in a 20% increase in overall company efficiency.✅ Led the company through a strategic shift, resulting in expanded market reach and increased profitability by 15%.Implemented operational process improvements that resulted in a 15% reduction in operational costs.✅ Successfully devised and implemented a comprehensive 5-year plan, resulting in a 20% increase in overall company efficiency.✅ Led the company through a strategic shift, resulting in expanded market reach and increased profitability by 15%.Implemented operational process improvements that resulted in a 15% reduction in operational costs.Key DeliverablesStrategic Leadership✅ Led the company, ensuring alignment with the company's vision and mission.✅ Set the company's overall strategic direction in collaboration with the board.Financial Management:✅ Played a key role in setting company budgets and forecasts alongside the finance director.✅ Reported financial results to shareholders on a quarterly and annual basis.Team Management and Development:✅ Managed the company's direction, guiding senior members and fostering a collaborative work environment.✅ Conducted interviews for senior positions and played a pivotal role in talent acquisition.✅ Implemented succession planning for senior members to ensure continuous departmental management.Sales and Business Development:✅ Collaborated closely with the Sales Director on sales strategy, approach, and winning new business.Process Improvement and Efficiency:✅ Carried out regular SWOT analysis to identify and mitigate potential risks in response to industry and market changes.✅ Implemented new processes and procedures to streamline operations and enhance overall efficiency. Show less

Nairobi County, Kenya

✅ Successfully implemented a more effective system for taking minutes, ensuring comprehensive • ✅ documentation and action items.✅ Introduced database input protocols during peak periods, reducing errors by 15% and improving overall operational efficiency.✅ Played a key role in maintaining effective employee leave records, contributing to enhanced workforce management.Key DeliverablesOperations Management and Senior Leadership✅ Collaborated with various departments and… Show more ✅ Successfully implemented a more effective system for taking minutes, ensuring comprehensive • ✅ documentation and action items.✅ Introduced database input protocols during peak periods, reducing errors by 15% and improving overall operational efficiency.✅ Played a key role in maintaining effective employee leave records, contributing to enhanced workforce management.Key DeliverablesOperations Management and Senior Leadership✅ Collaborated with various departments and senior leadership, providing essential administrative support.✅ Managed the coordination of staff rotas, ensuring optimal staffing levels for efficient operations.✅ Worked closely with the management team on diverse tasks, fostering cross-functional collaboration.Meeting and Event Management:✅ Organized and facilitated the setup of all office meetings, ensuring smooth and productive gatherings.✅ Contributed to the overall efficiency of the organization's communication and decision-making processes.Customer Complaints and Financial Administration:✅ Processed correspondence in response to customer complaints, addressing issues promptly and enhancing customer satisfaction.✅ Managed customer accounts, fostering positive client relationships and contributing to repeat business.✅ Filed and maintained accounting and payroll records, ensuring accurate financial documentation.Human Resource and Employee Relations:✅ Distributed payslips on a weekly basis, ensuring timely and transparent communication of financial information to employees.✅ Implemented database input during busy periods, contributing to effective HR and operational management Show less

Kajiado County, Kenya

✅ The company rose to be among the best IT and communications company within Kajiado county✅ Our private and public clientele base doubled which increased revenue✅ The company expanded and increased staff from 8 to 17