Michael O'Hanlon Email & Phone Number

Redwood City, CA, US

San Mateo, California, US

• Promotion - Oct 2022 to Strategic Business Operations Senior Manager
• Managed Product & SKU creation and deployment in Salesforce. Lead bi-weekly review of SKU/Product creation with a cross-functional team; encompassing upstream/downstream teams. Included UAT testing; discussions on how.
• Managed all Purchasing & budgeting (Software and AWS account) activities for the Product Development team. Managed using Coupa and Cloudhealth AWS applications.
• Lead the creation and deployment of a Salesforce-based Idea initiative providing Customers a forum to submit Feature ideas for the Product roadmap. The forum enabled comment and voting feedback from a wider Customer.
• Created a process for reviewing URL/Domains exposed externally. The process enabled a forum to submit relevant information, notified Core members of the request, and notified the requestor upon approval. The purpose of.
• Developed and deployed a Confluence-based Internal Suggestion Box application where Dept members submitted Suggestions and Leadership responded.

Round Rock, Texas, US

• Managing SW (Cloud Tier) & HW platform introductions in multiple EMC Business Divisions as Global Program Manager
• Ran Pricing Strategy Initiative that completed in April 2015. Improved BU’s pricing strategy. Complex program impacting every platform the BU sell but provided a vastly improved pricing strategy that boosted Sales
• Successfully managed multiple major release launches, replacing existing product platforms, managing of unit costs required by business. Resulting in significant revenue increase due to success of product in market
• Managed the first introduction of new platforms leveraging SAP PLM (from Arena), supervising workaround team for on time delivery
• Delivered quarterly cost review of all NPI platforms delivering to Senior Management
• Supervised weekly NPI program review of all platforms

• Responsible for all New Product Introduction Program development & launches within Omneon (MediaGrid, Spectrum & Application Server platforms). Successfully delivered programs on time
• Manage Cross functional teams and Manufacturing teams (local and international), NPI Project schedules.
• Managed product transfer project between CMs in the US. Resulted in project delivery with minimal disruption to Supply to customer shipments

Santa Clara, California, US

• Carrier Operations Account Mgr (accounts include Verizon, Canada, US distributors). Main Ops escalation point for carrier.
• Managed Quality, Logistic, Call centre and service supports for the account team.
• Carried out Quarterly Business Reviews. Resulted in progressive customer feedback that improved the metrics for the accounts and the relationshipship with the customer.
• Managed customer communication (weekly call) on released and developing product issues. Allowed strong customer connection and evolved root cause analysis.
• Coordinated internal groups on managing inventory movement, handset s/w rework & update projects. Update projects included changes to Firmware, ROM, PRI/PRL and corrective Maintenance Releases.
• Ran and provided weekly / monthly metrics meeting on account status for carrier and regional customers

San Jose, California, US

• Supply Chain New Product Introduction manager for multiple OEM accounts on development and existing product lines.
• Program leader on New device development including PC mouse, PC camera and multi-media remote.
• OEM Contract analysis resulting in improved Supply Chain terms.
• Lead RoHS and WEEE implementation across 3 WW regions (US, EU and AP) resulting in reduced E&O inventory on OEM accounts.
• Agile expertise (part number and bom creation).

Marlborough, MA, US

• Managed New Product Development team (802.11b Wireless Access Point & Building-to building Bridges variants). Managed the transfer of completed product to 3Com Ireland. Conducted weekly meetings with H/w & S/w.
• Conducted weekly customer review meetings, resolving technical and scheduling issues.
• Supported post-sales technical issues relating to 3Com’s products & solutions. Managed Corrective Action Teams resolving issues from customers resulting in a more efficient CAR (corrective analysis reports).
• Conducted competitor analysis on various products to develop expertise on industry manufacturing and to direct deveoplement teams on the best DFM methods and cost reduction.
• Led DFM/DFT Engineering on cutting edge technology Wireless. Resulted in less pre-production builds prior to production.
• Transferred Product range to outside sub-contractor with no cost over runs. Successfully introduced product with consistant high yields from the outset.