Certified Salesforce.com professional with a passion for delivering technology solutions that improve the way companies do business.Ask me for my resume for more details on my client projects.Experience with Sales Cloud, Services Cloud, Community Cloud, Lightning, Integrations, Conga, DocuSignCONSULTING RESPONSIBILITIESDesigned and implemented custom solutions for clients in various verticals.Engaged with clients at all levels from Pre-Sales to project closures.Partnered with client champions and maintain relationships for continued support work or future projects.Provided estimates, milestones and task updates.Milestone demos.INTERNAL RESPONSIBILITIESManaged Internal Salesforce Org.Established Best Practices on declarative implementations and deployment procedures.Development of key declarative features and functionality using automated workflows, flows and processes to streamline business solutions.Managed Metadata migrations from sandbox orgs to production (IDE, Changesets).Managed and triage internal cases.Managed appexchange packages (ex. DiscoverOrg, DocuSign, Conga, RollupHelper, Slack).User provisioning - Licenses, User Permissions, Roles Profiles.Managed Package monitoring.Mentored team members on best practices and sf functionality.INTERNAL KEY PROJECTSNew implementation of Salesforce.Migrated from Legacy System to Salesforce - Functional/Technical requirements. Data Mapping and Data Cleanse (DataLoader, Jitterbit, Workbench).Custom Quoting – Led implementation. Sales reps could quickly add products, adjust pricing levels and add special programs to a quote. Sales reps could quickly compose Quotes, POs and Invoice for digital signature.Products Automation utilizing AWS.Case management w/ Email-to-Case and Assignment rules.Lightning for Outlook 365.HTML email templates for leads/contacts.Migrated services team to lightning.

• .Org to .Org data migration• Maintained and customized Conga and DocuSign templates, xml and process• Custom Visualforce Pages / Apex• Custom Integrations

• Declarative Automation• Apex, Visualforce• Custom Integrations• TFS, Eclipse• DocuSign and Conga custom processConga• Custom Multi-Language Templates• QueriesDocuSign• Custom Multi-Language XML• Custom Envelopes (Apex, JavaScript, Custom Settings)

• Salesforce.com Certified Administrator• Administer over 3000 SFDC users• Managed internal ticketing system (Cases)• Security GovernanceCustom ObjectsUser Access (OWD, Role Hierarchy, Profiles, Permission Sets)Page LayoutsRecord Types• Automation Design and ManagementWorkflowsValidation RulesApproval Processes,•Vendor Relationships•Third Party AdministratorCongaDocuSign*Custom Order FormsDesign, Implementation and Maintain

• Problem Solving / Critical Thinking• Technical Support• Network Support• Application Support• Managed Images / Refresh Cycles• Interactive Intelligence Administrator• Managed Vendor Relationships

• Hardware Support• Application Support• Managed Images

• Hardware Support• Application Support• Network Support

U12 Boys NISL State Champs

Computer Lab Technical SupportDesigned and Maintained Internal Web Portal