I recently completed a 12-week Digital Skills Bootcamp with Althaus Digital, a leading tech and digital training provider in the UK. This intensive program, in partnership with the Department of Education, enhanced my technical skills and knowledge in key digital areas such as IT solutions, cyber security, software development, and digital marketing.

Provide first-line IT support for staff across all departments, troubleshooting hardware and software issues.Manage and maintain the company's CCTV monitoring systems, ensuring optimal performance and security.Analyze current business processes and systems, identifying areas for improvement and efficiency gains.Collaborate with the Technical Director to implement new technologies that enhance our security services.Assist in the integration of security systems for clients… Show more Provide first-line IT support for staff across all departments, troubleshooting hardware and software issues.Manage and maintain the company's CCTV monitoring systems, ensuring optimal performance and security.Analyze current business processes and systems, identifying areas for improvement and efficiency gains.Collaborate with the Technical Director to implement new technologies that enhance our security services.Assist in the integration of security systems for clients, ensuring seamless operation with existing infrastructure.Conduct regular system audits and prepare reports on IT performance and security metrics.Liaise between technical teams and non-technical stakeholders, translating complex IT concepts into understandable terms. Show less

• Provide first-line IT support for 500+ staff across all departments, maintaining a 98% resolution rate within SLA.• Manage and optimize the company's CCTV monitoring systems, ensuring 24/7 operational efficiency and security.• Analyze business processes and implement new technologies, resulting in a 15% increase in parcel tracking accuracy.• Collaborate with the Technical Director to integrate new security systems for clients, improving overall service delivery by 20%.• Lead… Show more • Provide first-line IT support for 500+ staff across all departments, maintaining a 98% resolution rate within SLA.• Manage and optimize the company's CCTV monitoring systems, ensuring 24/7 operational efficiency and security.• Analyze business processes and implement new technologies, resulting in a 15% increase in parcel tracking accuracy.• Collaborate with the Technical Director to integrate new security systems for clients, improving overall service delivery by 20%.• Lead the implementation of a new CRM system, resulting in a 25% increase in customer satisfaction scores.Consulted the business users and SMEs to create & manage Product Backlogs to prioritize features, do Sprint Planning, and subsequently create Sprint Backlogs• Conduct regular system audits and prepare reports on IT performance and security metrics for senior management.• Assist in maintaining compliance with relevant data protection and security standards, including GDPR.• Contribute to developing IT policies aligned with the company's core values and mission. Show less

Assist with the preparation of analysis and its clear dissemination of requirements.Contribute to small and medium-sized projects in consultation with other stakeholders.Created and documented process descriptions and process flows, as well as robust use cases.▪Create and update interface specifications using Proto.ioParticipated in strategy sessions with senior members of the management team to assess current product functionality.Create and analyze suitable channel… Show more Assist with the preparation of analysis and its clear dissemination of requirements.Contribute to small and medium-sized projects in consultation with other stakeholders.Created and documented process descriptions and process flows, as well as robust use cases.▪Create and update interface specifications using Proto.ioParticipated in strategy sessions with senior members of the management team to assess current product functionality.Create and analyze suitable channel matric.Conduct stakeholder iterations. Show less

 Carry out GAP analysis to define the current process (AS-IS) and future solution (TO-BE). Coordinated and arranged stakeholders’ iterations.  Run workshops to elicit requirements from users and stakeholders. Managing Project plans and ensuring plans are delivered on time, cost and quality.  Identifying areas of improvement in the governance and work process. Support developers and testers to clarify requirements during Agile Sprint and perform User Acceptance Test… Show more  Carry out GAP analysis to define the current process (AS-IS) and future solution (TO-BE). Coordinated and arranged stakeholders’ iterations.  Run workshops to elicit requirements from users and stakeholders. Managing Project plans and ensuring plans are delivered on time, cost and quality.  Identifying areas of improvement in the governance and work process. Support developers and testers to clarify requirements during Agile Sprint and perform User Acceptance Test (UAT). Elicit and capture requirements from business users of the system. Ensuring the system meets business acceptance criteria using Jira to document user stories. Adhered to professional standards, company policies and procedures to achieve consistent call-time and quality requirements.  The company reached the best customer service ratings (as ascertained by independent auditors), accruing 100 per cent marks in all sections such as active listening, etiquette, issue resolution, and effective communication. Show less