-Develop and oversee account management strategy.-Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue-Review all deliverables (i.e. strategic beliefs, function specs, tech specs, etc.) to ensure quality standards and client expectations are met.-Ensures that client issues are dealt within an efficient manner, informing the sales supervisor of any problem may arise.-Owns the contract and contract renewals for new work of an existing client.-Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the projects.-Ensures that all processes and procedures are completed, quality standards are met, and that the projects are profitable.-Aware in pursuit of opportunities for account growth and new business, involving the sales supervisor.-Communicates the client’s goals and represent the client’s interests to the team.-Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.-Understanding of company capabilities and services, and effectively communicates all offerings to the client.-Reports to the Sales supervisor, providing regular input on all account activity, including status and call reports on a weekly basis.-Manage budget and hit or exceed monthly quota as established by market manager and managing partners.

-Voice of the customer and point of contact that will ensure streamline of communication.-Acts as account leader and project manager that will lead and manage the factory to meet and satisfy customer requirements.-Leads the team in resolving internal issues and customer complaints that will lead to delay and further escalation.-Manages Amkor sites (Taiwan, Korea, and Philippines) to ensure delivery requirements are met.-Facilitates communication between the customer and the concerned teams from the factory.-Ensures that issues and concerns are raised, consolidated, and communicated to the customer and to the appropriate teams.-Coordinates with customer on the approval request regarding customer disposition being recommended by the team.-Conducts regular business review meeting with customer, Sales, and factory to review factory performance and business updates.-Maintains good relationships with customers.-Doing forecast entry in SAP system for the customer demand and ensure that it will be given commits by the factory.-Facilitates meetings and visits providing a verbal status updates and synchronization.-Handles escalations of internal and external customer complaints.-Distributes customer documents to factory that will have an effect on process, product, and material qualification.-Pushes for the fastest completion of the customer requirement ensuring every step of the process is functioning effectively.-Constantly monitors and reports on progress of the customer requirement to all stakeholders.-Directs the process which includes the planning of procurement, production, inventory control, logistics, and shipment. -Handles the inventory management in SAP system to determine how to increase inventory turns or reduce waste.-Monitors factory performance metrics such as quality, delivery, and responsiveness.

-Analyzes, debugs, and solves test related problems occurring during final test.-Performs qualification of new products and new test programs.-Designs and modifies test programs to eliminate processing errors.-Coordinates meetings to initiate investigation on quality issues.-Responsible for quality issues of product concerning its process flow from wafer fabrication, assembly, pre-test, final test, tape and reel, and shipment to customer.-Creates failure analysis reports.-Conducts product evaluation and characterization for continuous improvement.-Communicates with counterpart engineers from Manchester and Worcester.-Uses Oracle for checking lot status, yield, and process history.-Investigates network disconnection, network slowdown, and other network problem occurrences on testers.-Supervises product technicians.-Manages equipment inventory.-Purchases needed tools for replacement.-Identifies, diagnoses, and resolves assembly process related problems including failure analysis.-Performs process, equipment, and material evaluation to implement changes at process step.-Optimizes process improvements on Front-Of-Line and End-Of-Line machines to enhance efficiency and reliability.-Designs and carries out experiments and methods to investigate and resolve quality issues.-Generates failure analysis reports on quality issues for documentation to understand root cause and implement corrective action.