Senior Collections Specialist
Current● Account Manager responsible for securing receivables for outstanding debt related to defaulted residential and corporate rental leases, in accordance with the Fair Credit Reporting Act (FCRA) rules and individual state regulations.● Oversee the receivable management of 500+ accounts, negotiating settlements and payment plans for commercial and residential accounts within client guidelines.● Achieved a significant milestone by securing receivables on a single account of $100K, the largest in the company's 25-year history.● Utilize strong communication, information systems, and project management skills to meet and exceed monthly performance goals.● Research and resolve consumer disputes by explaining accounting ledger charges and interpreting rental lease clauses.● Participate in annual recertification of skills through rigorous training and testing.