Michael Ong Email & Phone Number

Singapore

Singapore

• Refactored web app pages, debugging and applying SOLID Principles to establish a robust and maintainable codebase• Collaborated in refining the product based on user feedback, contributing to iterative improvements, and ensuring alignment with user needs and preferences

Singapore

• Delivered a customer-facing WordPress site and a React web app for employees, optimizing lead tracking and streamlining internal client allocation to expedite deal closure and improve lead conversion• Conducted requirement gathering with stakeholders to align on customer needs, translating insights into streamlined BPMN Workflow Models and architecture diagrams, ensuring product clarity and avoiding unnecessary complexity of deliverables• Created a ChatBot integrating Rasa and GPT-3.5, allowing seamless customer interactions with our proprietary knowledge base

SMU Patron's Day is SMU's Birthday Anniversary, uniting the entire SMU community in a grand celebration• Utilized Qualtrics to collect and analyze event sentiments, generating graphs, charts, and pivot tables to gain insightful information for the following year• Executed a comprehensive plan that includes email marketing, social media and roadshows which led to an increase in brand awareness

• Planned a data-driven marketing strategy, utilizing social media insights and analysis to create highly effective digital marketing collaterals resulting in increased event participation rate by 25

Bachelor Of Science, Information Systems

Leadership and Co-Curricular: - SMU Patron's Day 2023: Marketing and Communications Director - Project Studium (2022): Member - SCIS.

Education record

Leadership and Co-Curricular: - Member, Eunoia JC Basketball Team