• Lead team & manage ticket operations including shipping, receiving, & inventory control.• Manage P&L responsibility for fulfillment operations.• Develop departmental policy & procedure.• Implementation of POS and identifying necessary improvements related to internal admin systems.• Integration with 3rd party automation providers.• Manage relations with exchange partners including StubHub, Vivid Seats, and SeatGeek.• Mentor and train an inclusive team, handling scheduling, & quarterly performance reviews.• Evaluate operational performance by tracking defined KPI’s, maintaining a consistent exception rate under 0.05%.• Collaborating with offshore development team to enhance internal tools to increase productivity.• Create guest communications to enhance client experience.

•Directed overall daily operations including all proprietary inventory, inventory control, receiving, shipping, and product renewals; led a team of 21 employees.•Managed inventory consisting of 30,000 items and 2,100 individual supplier accounts valued at $85 million; managed on-site fulfillment operations for the Superbowl and the Final Four.•Worked closely with executive and business development teams to close new strategic partnerships; established relationships with Amazon, Priceline, Bank of America, Citibank Private Pass, NCAA and Yahoo.•Managed P&L responsibility for fulfillment operations, contributing to over $125 million in annual sales.•Trained team and managed their scheduling and quarterly performance reviews; evaluated operational performance by tracking team KPI's; created board decks on PowerPoint to help executive team gauge performance; maintained a consistent exception rate of under 0.05%.•Created and implemented system within Salesforce to track inventory, post mail boxes, and credit cards to better control holdings; created Salesforce CMS to manage renewals/contacts and forecast profitability.•Developed e-ticketing applications to automate shipping and quality assurance.•Developed Return Merchandise Authorization process to control incoming customer returns driven by cancelled or rescheduled events; reduced customer support inquiries by 15%.•Saved $150,000 annually through the re-negotiation of the Federal Express rate; increased discount from 55% to 70%.•Implemented “Inventory Substitution Policy”, increased quarterly margins by $48,000 by fulfilling orders from internal inventory rather than purchasing from 3rd party suppliers.•Created policy for interdepartmental procedures; acted as liaison between procurement and finance, creating policy to ensure separation of duties within procurement and fulfillment.•Collaborated with offshore development team in India to enhance internal tools and increase team productivity.

• Directed all aspects of operations, including receiving, inventory control and shipping; managed operations for up to 8 clients with inventory valued at $85 million annually.• Maintained integrity of inventory and performed quarterly audits on over 500,000 tickets annually.• Led team of 18 employees, shipping up to 1,200 Federal Express packages per day; exceptions maintained at a rate of less than 0.05%.• Developed an enhanced inventory fulfillment queue, increasing order visibility and reducing delivery related customer service inquiries by 21%.• Created a digital automation system with developers in India, automating 40% of consumer orders.• Developed fulfillment operating plan to accommodate new official partnerships with the NCAA, Rose Bowl and CitiBank.• Led launch of corporate management solution for first Fortune 500 client; managed over 250,000 tickets annually valued at $24 million with fulfillment exception rate of less than 0.05%.• Saved over $45,000 annually through the implementation of third party Federal Express refund recovery services.

Played key role in mergers & acquisitions of ticket brokerages.Managed the auditing, staff training and integration of inventories for the following locations:• Phoenix office in 2007 ($2 million Inventory)• Atlanta office in 2005 ($6 million Inventory)• San Francisco office in 2004 ($1 million Inventory)

• Managed approximately 800 suppliers responsible for over $700 million in annual aggregate inventory; personally responsible for $5 million in annual gross sales.• Assisted in daily operations; answered phones and processed web orders.• Provided escalated client support to suppliers and consumer clients.

• Developed specification sheets for new products and work instructions for ISO9001 procedures.• Served as primary point of contact between operations and technical support.

• Performed Receiving & Inventory control, handled critical shipments and assisted with purchasing.

• Maintain production schedules and coordinate client requirements.• Element management and delivery coordination.• Customer service