Michael Onori Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Greater Atlanta Area

• Lead team & manage ticket operations including shipping, receiving, & inventory control.
• Manage P&L responsibility for fulfillment operations.
• Develop departmental policy & procedure.
• Implementation of POS and identifying necessary improvements related to internal admin systems.
• Integration with 3rd party automation providers.
• Manage relations with exchange partners including StubHub, Vivid Seats, and SeatGeek.

Greater Los Angeles Area

• Directed overall daily operations including all proprietary inventory, inventory control, receiving, shipping, and product renewals; led a team of 21 employees.
• Managed inventory consisting of 30,000 items and 2,100 individual supplier accounts valued at $85 million; managed on-site fulfillment operations for the Superbowl and the Final Four.
• Worked closely with executive and business development teams to close new strategic partnerships; established relationships with Amazon, Priceline, Bank of America, Citibank Private Pass, NCAA and Yahoo.
• Managed P&L responsibility for fulfillment operations, contributing to over $125 million in annual sales.
• Trained team and managed their scheduling and quarterly performance reviews; evaluated operational performance by tracking team KPI's; created board decks on PowerPoint to help executive team gauge performance.
• Created and implemented system within Salesforce to track inventory, post mail boxes, and credit cards to better control holdings; created Salesforce CMS to manage renewals/contacts and forecast profitability.

Greater Los Angeles Area

• Directed all aspects of operations, including receiving, inventory control and shipping; managed operations for up to 8 clients with inventory valued at $85 million annually.
• Maintained integrity of inventory and performed quarterly audits on over 500,000 tickets annually.
• Led team of 18 employees, shipping up to 1,200 Federal Express packages per day; exceptions maintained at a rate of less than 0.05%.
• Developed an enhanced inventory fulfillment queue, increasing order visibility and reducing delivery related customer service inquiries by 21%.
• Created a digital automation system with developers in India, automating 40% of consumer orders.
• Developed fulfillment operating plan to accommodate new official partnerships with the NCAA, Rose Bowl and CitiBank.

Greater Los Angeles Area

• Played key role in mergers & acquisitions of ticket brokerages.Managed the auditing, staff training and integration of inventories for the following locations:
• Phoenix office in 2007 ($2 million Inventory)
• Atlanta office in 2005 ($6 million Inventory)
• San Francisco office in 2004 ($1 million Inventory)

Greater Los Angeles Area

• Managed approximately 800 suppliers responsible for over $700 million in annual aggregate inventory; personally responsible for $5 million in annual gross sales.
• Assisted in daily operations; answered phones and processed web orders.
• Provided escalated client support to suppliers and consumer clients.

Greater Los Angeles Area

• Developed specification sheets for new products and work instructions for ISO9001 procedures.
• Served as primary point of contact between operations and technical support.

• Performed Receiving & Inventory control, handled critical shipments and assisted with purchasing.

• Maintain production schedules and coordinate client requirements.
• Element management and delivery coordination.
• Customer service