Michael Ostbye Email & Phone Number

Broomfield, CO, US

Broomfield, Colorado, United States

As a service advisor I am the primary point of contact for all service related concerns. - It is my duty to translate customer complaints into technical issues that can be replicated, diagnosed, & repaired- I handle between 100-200 clients & $100-250k in service sales monthly- I am responsible for staying up to date & adhering to manufacturer, insurance, &.

Wheat Ridge, Colorado, United States

- Submitting & managing all warranty claims for one of the largest shops in CO- Performing and/or delegating all necessary warranty repairs - frame swaps, wheel builds, e-bike diagnostics, etc.

Kenmore, Washington, United States

- Responsible for all parts purchases, shipping/receiving and preseason product forecasting (increased product margins 10% - 20%)- Main point-of-contact for all vendor relationships (45+ accounts)- Managed a service center of 5 technicians while also performing repairs myself

Issaquah, WA

- Lead mountain bike technician performing all services.- Provided race support for the shops racing team- Fostered community within customer base by leading group rides & organizing community events - Increased service efficiency 25% by inventorying employee strengths and delegating work accordingly

Mukilteo, WA

Managing orders for all of North America from picking & packing to shipping. Inventory management/warehouse organization.

Redmond, WA

Redmond

- Created & managed the schedule for 10 technicians- Created SOP's to ensure quality service- Main point of contact for all service related customer inquiries - Managed social media accounts (Facebook/Instagram)

Redmond, WA

- I managed a team of 3 technicians & was in charge of overseeing & delegating all service tickets- Created SOP's to ensure quality service; including 2 person checks on all completed labor- Ordering all parts for labor tickets- Maintained less than a 1 week turnaround on all service

Stamford, CT

I was in charge of assembly/repairs as well as placing any part orders needed for repairs. I also lead a weekly shop trail ride during the spring/summer offering anywhere from novice to expert trail riding, depending on the client turnout.

Pembroke Pines, Florida, United States

I assisted customers by offering my opinion on products/services & helping with bike builds/repairs as needed. Other duties consisted of merchandising, cashier duties, & maintaining a clean & professional store/service area.

Mountain Bike Operations, Tourism And Travel Services Management

High School Diploma

Activities and Societies: All-State Cross Country 2006-2008