Michael Oszustowicz Email & Phone Number

27 Daniel Rd West Fairfield NJ 07004

Greater New York City Area

• Primary point of contact for AT&T, attending AT&T SLA and weekly scorecard conference calls. Manage 4 technician teams, scheduling their activities and ensuring they have all required equipment. Responsible for.
• Secured additional contract work from AT&T, resulting in an additional revenue stream ($317,200 / 6 months)
• Implemented new billing and parts return processes for better organizational efficiencies and sustainability
• Promoted to manager for attention to detail, reliability and focus
• Maintain 85% service level agreement with AT&T trouble tickets

Greater New York City Area

• Investigated and repaired UMTS and LTE frequency antennas and coax lines. Was also responsible for installing various antenna models, diplexers and triplexers, fiber lines, FSP cards, dual and single TMA’s. Reported to.
• Hired by BGG’s president, based on strong work ethic and customer-centric attitude
• Quickly learned RF technology, acquiring Anritsu certification for individual advancement, and promoted to educate and coach team on Anritsu techniques
• Trusted with company vehicles, test equipment and material from AT&T and T-Mobile