Michael Oyeboade Csm® Email & Phone Number

Lagos, Nigeria

- Provide effective and efficient Management of two Mobile apps concurrently to Bank’s customers.- Support the product management budget to ensure objectives can be achieved within budget and meets or exceeds profit goals.-Collaborate with Risk Management and other key business partners to identify and maximize profitability through the management of risk levels/ risk mitigants.- Manage the life cycle of enterprise products from ideation to launch. -Take the initiative to lead soft launch execution, working with other important stakeholders and marketing teams to advance new product initiatives.-Collaborate with internal teams, including developers, business analysts, UI/UX designers, QA , and operations for product development. -Track and analyze metrics, compare them to industry standards, and review product performance, risks, and long- and short-term opportunities.-Train internal & external customers regularly on the benefits and capabilities of the new features and products built.-Deploy strategies to increase penetration of the mobile banking app to over 1.2 million subscribers within 1 year.-Drive initiatives to increase transactional activities of the mobile banking products bringing us to 2nd position from 5th in the industry e-business income ranking with about 14,5% market share from 9.6%.

1662 Oyin Jolayemi Street, Victoria Island, Lagos

- Skilled in handling both inbound and outbound customer interactions via variouschannels, such as phone, email, chat, and social media, with a focus on providingexceptional customer service.- Experienced in identifying customer needs and resolving inquiries, complaints,and issues by actively listening, assessing the situation, and providing effectivesolutions to ensure customer satisfaction.- Proficient in using various software and tools, such as CRM systems, knowledgemanagement systems, and customer feedback platforms, to effectively manageand document customer interactions and feedback.- Knowledgeable in product and service offerings, policies, and procedures, and ableto educate customers on relevant information to ensure accurate and effectivesupport.- Adept at multitasking and working in a fast-paced environment, while maintainingattention to detail and meeting performance targets, such as response times,resolution rates, and customer satisfaction metrics.- Committed to building strong customer relationships through effectivecommunication, empathy, and active listening, to create a positive customerexperience and foster brand loyalty.

Sokoto Business Office, 15B Kano Road, Sokoto

• Proficient in providing insurance advice and guidance to clients, using knowledge of various insurance products and coverage options to help clients make informed decisions.• Experienced in assessing client needs and recommending appropriate insurance policies to ensure adequate protection for assets.• Familiar with insurance regulations and claims processes to help clients navigate the process.• Skilled in building and maintaining strong client relationships through communication and customer focused approach.• Proficient in using various insurance software and tools to efficiently process insurance applications and manage client interactions.

Wamakko, Sokoto, Nigeria

Undertakes Agricultural Engineering courses to lecture. • Stands in as a Technologist to guide and instructs students on practical relating to soil. Crop and environment • Attends Agricultural and Environmental related lectures and workshop on behalf of the College of Agriculture of the institution.

Lagos, Nigeria

My job majorly is to market landed properties to prospects and bring them to become the clients of the company.

Km 14, Ibadan-Ijebu Ode Road Idi-Ayunre, Ibadan

• Carried out different experiment on the Handling and Processing of Mandate crops

Ibadan, Oyo, Nigeria

• Able to manage yard and site safety

Iyana Tioya, Amuloko Akanran Road, Ibadan

• Prepares Waybill for Customers • Monitor Sales on daily basis • Takes Inventory at Regular intervals to place order for finished confectioneries • Prepare Salary Vouchers for Staffs occasionally • Assists in recruiting staffs when needed

Master Of Science - Ms, Data Science And Artificial Intelligence Modelling

Activities and Societies: Programming for AI and Data Science Fundamentals of Data Science Understanding AI Big Data and Data Mining.

Product Management Certificate, Product Management

Broadening the horizon of my knowledge in: Product Thinking, Product Design and UX Research, Product Prioritisation, Product Metrics.

Bachelor Of Engineering (B.Eng.), Agricultural And Environmental Engineering, Second Class Upper (Hons) Division

Activities and Societies: Engineering Statistics Foundation Engineering Engineering Management Farm Electrification and Electronics.

School Leaving Certificate, Physical Sciences

Activities and Societies: JETS CLUB, MATHS CLUB.Represented the school in many inter school competitions both local and zonal. Led a team.