Michael Paccanaro Email & Phone Number

Welshpool Head Office

My current role focuses on ensuring the delivery of best practice to all of our clients across the business nationally.Reporting directly to the Managing Director I am responsible for overseeing all customer contact and driving positive customer relationships across the Sales, Rental, Service Spare parts and Administration departments of the business. As a company we are striving to exceed our customers expectations in every facet of the business. I am responsible for analysing current trends, issues and processes and working to identify areas for potential improvement.

Perth, Australia

My role at United is to manage and direct a large team driving the Forklift business across WA. I am committed to growing the expanding customer base while delivering a superior product and highest levels of customer service.United Forklift and Access Solutions provides world class lifting solutions including forklifts, telehandlers, scissor lifts or boom lifts.With offices in most states across Australia, we offer a huge range backed by a service and support network second to none. We are the exclusive distributor of Cat lift trucks in WA, VIC, NSW & TAS. We also provide the world leading brand Konecranes (SMV) gantry trucks, reach stackers, empty handlers and heavy duty forklifts. In addition to forklifts, we also sell the world renowned access equipment brand Haulotte. We provide short and long term rental options as well as flexible finance options on our complete range of equipment. At United customer service is our greatest asset. So if there is anything I can assist with please feel free to get in touch: 0412 501 038 or mpaccanaro@unitedequipment.com.auFor more information please see the website: http://www.unitedequipment.com.au

Perth, Australia

• Responsible for $70m P&L and ongoing success of 8 depots and 200 employees across the North West of WA and Perth metro• Managed operations, supply chain, warehousing and all logistics for the General Freight business• Reported to Executive General Manager and Senior K&S Management with 5 senior direct reports• Instrumental in development of high level client relationships and procurement of new business including tender analysis and response and contract review and negotiation • Built and nurtured relationships with key internal and external stakeholders including mentoring and leading team membersAchievements:• Increased revenue from $60m to $70m over two years despite economic downturn• Drove change in safety culture over the past two years improving Lost Time Injury Frequency Rate (LTIFR) from 30 to 5 and Manager Safety Walk compliance from 27% to 96%• Secured a major new client in Rio Tinto’s Argyle Diamond Mine and successfully implemented services in a very short lead time• Established new depots at Kununurra, servicing Argyle Diamonds and Onslow, servicing the Wheatstone Project• Successfully negotiated rate review with major supplier, reducing equipment hire costs by 20% delivering a saving of $80kpa• Identified under utilised equipment and addressed through team approach, resulting in 20% improvement allowing for fleet asset base reduction• Helped to successfully consolidate the amalgamation of Pacific Transport and Regal Transport• Ensured organisational restructure aligned with public company expectations while improving safety performance and maintaining customer service expectations and profit margins• Instrumental in development and implementation of a five year strategic plan including a targeted Business Development plan• Created a culture of care and respect throughout the workplace with all employees including a strategic plan for regular engagement and interaction

• Successfully managed national and Trans Tasman logistics for international newsprint manufacturer Norkse Skog• Responsible for $100m P&L and the transport and warehousing of 500,000 tonnes of paper products per annum• Managed relationships with some of Australia’s leading transport companies including Toll, K&S Freighters, and Border Express, servicing major national publishers Fairfax, News Limited and West Australian News as well as regional and suburban print houses• Provided high level ongoing client relationship management for paper mills across Australia and New Zealand• Developed national processes and policies for a new export division of Norske Skog • Reported directly to the General Manager and prepared and presented monthly financial analysis and annual budget to customer and suppliers• Conducted regular performance reviews with SMART’s major suppliers/contractors• Ensured top level customer service for both our customer as well as their clients Achievements:• Delivered a $2.8Mpa saving in transport costs with the successful negotiation of a new joint venture supplier agreement.• Drove $100kpa saving in export shipping costs through the successful negotiation of supplier agreements with international shipping companies• Significantly reduced the cost of damaged paper by $100k pa (from 0.2 to 0.04 per 1,000 rolls of paper moved over 5 year period) through the implementation of procedural changes and equipment modifications• Improved loading efficiencies (stowage) from Boyer mill by 10% by identifying more efficient loading practice and product mix • Developed an innovative way to transport paper with minimal handling or damage based on analysis of cost benefit and best practice models

• National role reported directly to the General Manager• Identified and highlighted administrative issues that impacted on the business and managed the resolution of these issues• Maintained integrity of the national computer system and staff training ensuring operators were completing tasks as required• Conducted regular and ongoing training on corporate systems, processes and protocols which involved national travel, working with a variety of people in diverse roles and at differing levels across the company• Worked as part of an implementation team with the General Manager and National Operations Manager following the procurement of a major account. This involved travelling to the three locations and implementing K&S systems and procedures amongst employees• Qualified as SAP systems trainer for all Operational personnel and implemented this nationally

• Reported directly to the State Manager• Managed the operations and customer service for a multi-million dollar account (Nestle)• Handled all customer enquiries and issues and managing these effectively• Supervised loading and allocating resources appropriately• Liaised between Operations staff and drivers to coordinate logistics• Reconciled customer accounts and providing updates accordingly• Controlled costs to ensure consistent profitability

• Reported directly to the State Manager• Supervised and managed administrative tasks and team on a state wide level• Managed data entry team on a daily basis• Reviewed and approved all financials including pricing reports to ensure integrity• Managed the ongoing coordination and implementation of payroll• Managed accounts payable and receivable• Prepared weekly profit and loss statements including analysis and reporting• Set monthly target goals and delivered monthly reports to management• Prepared annual budgets and reported to management • Managed customer service enquiries and issues• Acted as Operational relief for Fleet controller as required