Michael Palmer Email and Phone Number
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Executive Leaders, Hiring decision makers, Recruiters, HR professionals. Seeking new opportunities.Contact me directly at: michaelpalmer401@gmail.com Business Process Excellence, Operational Excellence and Change Agent Professional with M.S. in Quantitative Business Analysis, delivering outstanding returns leading, managing, and driving process improvements across the entire value stream resulting in bottom line profits and organizational excellence. Change Agent with a track record of turning struggling operations around, conducting operational process improvement initiatives contributing to new and exciting levels of performance. Proactive Leadership across global operational practices, executing operational strategy, reducing costs and eliminating waste. A take-charge professional who builds high performing teams and drives results through productivity and collaboration, resulting in multi-million dollar revenue, margin and earnings growth.Areas of Expertise:Business Process Excellence - Continuous Improvement - Process Strategy - Innovation - Lean Six Sigma Projects - Change Adoption - Minitab Statistical Software - Project Management - Hoshin - Parametric and Non-Parametric Statistics - Quality Function Deployment - Business Process Management - Process Workflow - Problem Solving - Design Thinking – Agile
Rent-A-Blackbelt®, Llc
View- Website:
- Rent-A-Blackbelt.com
- Employees:
- 4
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Director Of Business OperationsRent-A-Blackbelt®, LlcLafayette, La, Us
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Director Of Business OperationsRent-A-Blackbelt®, Llc 2014 - PresentGrand Rapids, Michigan, UsExecute business processes. Drive projects for quick implementation and return on investment. Provide input on strategic direction of business. Interviewing and qualifying new associates.>>>Drive Sales and Operating Plan, meeting growth objectives for business>>>Lead major process improvement projects>>>Direct a network of Associates, ensuring the sharing and leveraging of best practices and knowledge across the organization
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Senior Manager - Process Excellence And InnovationVerizon Communications 2015 - Sep 2018Hired to transform direct/indirect distributions channels, call centers and supply chain across the enterprise. Scope included executing on core projects with goals to improve the customer experience, sustainability and profitability while creating an agile organization. Plan, support and provide coaching to executives, champions, general management, Lean Six Sigma Black Belts and Lean Six Sigma Green Belt. >>>Drove double digit YOY growth using new high-value service offerings and lean operations. >>>Coached and Mentored 50+ Lean Sigma Belts to certification, trained 300+ in Lean Six Sigma.>>>Facilitated Tier 1 customer executive briefings.>>>Designed, developed and executed new concept bringing CI to the end customer.
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Global Manager - Process Improvement Strategy And ExecutionNcr Corporation 2013 - 2014Atlanta, Georgia, UsServed as change agent for developing culture characterized by process discipline, quality focus, transparency and accountability, working with corporate leaders, business, and site resources integrating Continuous Improvement (CI) methods with other programs and initiatives.>>>Delivered $13M in cost benefits and reductions, directing CI results for assigned business or function, mentoring and developing of CI resources within business or function, executing key projects and delivery of project benefits.>>>Developed $70M pipeline of projects aligned with Annual Operating Plan, by conducting an analyses of financials and business performance metrics, identifying cost of quality impacts and opportunities.>>>Drove 10% reduction in repair supplier spend and extending parts average Mean Time Between Failures 40%, by designing, organizing, and implementing Quality Control Laboratory.>>>Minimized excessive parts usage in field by 20%, reducing time identifying and eliminating defects by developing and through design and implementation of statistical early warning system. -
Senior Manager - Business Process ExcellenceInvensys Plc 2008 - 2013London, United Kingdom, GbDirected North America (USA and Canada) Leadership in the deployment of Continuous Improvement methodology. Focused specifically on Direct Sales Operations and Channels Operations (functions in scope: Sales, Channels, Marketing, Cost Estimating / Proposals, Order Management, etc.). Directed and developed 2 dedicated Blackbelts. >>>Drove average of $4M in productivity improvements Year over Year, by building and managing the Sales and Operating Plan delivering results dictated by Annual Operating Plan.>>>Reduced Proposal Generation Cycle Time by 50%, removing Non-Value Added process steps and Standardizing process and working documents.>>>Increased Sales Customer Facing Time by 30%, through the removal and reassignment of Non-Customer Facing Activities performed by Sales Representatives.>>>Improved Project-On-Time Completion by 15%, by integrating Sales-to-Delivery Transfer process into mainstream processes.>>>Increased order processing by 40%, implementing "cell mentality" within order management process. -
Lean Champion & Master Black BeltRockwell Automation 2005 - 2008Milwaukee, Wi, UsBusiness Process Improvement Champion and Master Black Belt – Control Products and Solutions / Customer Support and Maintenance. Global responsibility for $15M in productivity improvements Year over Year.>>>Established Lean and Six Sigma globally (Asia Pacific, Canada, Europe, Latin America and the United States), by designing and implementing matrix Lean Six Sigma Global Organization and maintaining a robust global pipeline of projects aligned with line of business Annual Operating Plan. >>>Decreased Repair Backlog 70%, by implementing "Cell Mentality" and standardizing processes.>>>Outsourced less profitable repairs, thereby reducing repair Facility “rooftops,” 50%>>>Implemented product serialization and tracking to validate warranty, which diminished warranty spend 40%. -
Vice President Six Sigma – Enterprise Data CenterFirst Data Resources 2003 - 2005Brookfield, Wisc., Us>>>Institutionalize Six Sigma across the Enterprise (Six major locations, Chandler, Denver, Omaha, Hagerstown, Delaware, Atlanta>>>Identification and completion of high dollar impact project(s); map current processes and establish dashboards/scorecards (Id’d and tracking to $10M in EBIT)>>>Mentor and Coach Master Black Belts; Black Belts and Green Belts to certification and beyond>>>Continuous product/process improvement activities resulting in decreases of Cost of Poor Quality, Defects Per Unit and Cycle Time Reduction and increase sigma values.>>>Anchor FDC Black Belt Learning (classes), including project reviews, site visits, and delivery of technical material. >>>Implemented dashboards/scorecards measurements and metric systems for efficiency and effectiveness of IT operations -
Vice President - Six SigmaFirst Data Resources 2002 - 2003Brookfield, Wisc., Us>>>Rejuvenate and Institutionalize Six Sigma. Identification and completion of high dollar impact project(s) ($5M Revenue & $8M in EBIT)>>>Mentor and Coach Master Black Belts (1); Black Belts (10) and Green Belts to certification and beyond>>>Anchor FDC Black Belt Learning (classes), including project reviews, site visits, and delivery of technical material. 10 Black Belts Trained; 75 Green Belts Trained in Six Sigma Tools and Techniques>>>Develop Six Sigma training materials in collaboration with other Master Black Belts (Developed the Corporate Core Material & Growth Materials for Green Belts)>>>Continuous product/process improvement activities resulting in decreases of Cost of Poor Quality, Defects Per Unit and Cycle Time Reduction and increase sigma values, rolled throughput yield, New Product Sales and Productivity (Manufacturing and Non-Manufacturing).
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Certified Master Black BeltHoneywell 1997 - 2002Charlotte, North Carolina, Us>>>Completion of high dollar impact project(s): $8M benefits impact from new acquisition; Validation of Pharmaceutical Products (key to a $160M Business Segment); 100 Trained in Six Sigma; Mentor/Coach/Train to achieve $30M from Growth Projects, (key to a $1.5B Business Unit).>>>Anchor Black Belt Learning (classes), including project reviews, site visits, and delivery of technical material. 100+ Black Belts Trained; 10+ Black Belts Mentored/Coached to certification; 2 Master Black Belts Mentored/Coached to certification; 250+ Green Belts Trained in Six Sigma Tools and Techniques, both Domestic and Abroad.>>>Develop Six Sigma training materials in collaboration with other Master Black Belts (Developed the Manufacturing & Growth Materials for Green Belts and Market/Customer Research Materials for Black Belts.) -
Quality Assurance/Quality Control ManagerHoneywell 1995 - 1997Charlotte, North Carolina, Us>>>Achieve and maintain customer and supplier certifications. Maintain the Quality Management System (ISO 9002 QA Model). Championed QA/QC continuous improvement projects>>>Drive improvements in On Time Deliveries. Resolve customer, supplier, and internal quality problems. Optimize Laboratory effectiveness and efficiency. Validate Pharmaceutical Products>>>Manage a budget of $2M and 15 employees. Customer Level 3-supplier certification, 14% improvement in On Time Delivery, Validation of Pharmaceutical 12.>>>Establish a Quality Management System for the Baton Rouge Facility. Train Internal Auditors. >>>ISO 9002 registered May 1996 (10 Products); 40+ Auditors Trained
Michael Palmer Skills
Michael Palmer Education Details
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Louisiana State UniversityInformation Systems & Decision Science -
University Of Nebraska At OmahaBusiness
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Southern University And Agricultural And Mechanical College At Baton RougeElectrical Engineering
Frequently Asked Questions about Michael Palmer
What company does Michael Palmer work for?
Michael Palmer works for Rent-A-Blackbelt®, Llc
What is Michael Palmer's role at the current company?
Michael Palmer's current role is Director Of Business Operations.
What is Michael Palmer's email address?
Michael Palmer's email address is mi****@****ail.com
What is Michael Palmer's direct phone number?
Michael Palmer's direct phone number is 1.973.455*****
What schools did Michael Palmer attend?
Michael Palmer attended Louisiana State University, University Of Nebraska At Omaha, Southern University And Agricultural And Mechanical College At Baton Rouge.
What skills is Michael Palmer known for?
Michael Palmer has skills like Six Sigma, Process Improvement, Operational Excellence, Cross Functional Team Leadership, Business Process Improvement, Black Belt, Continuous Improvement, Lean Manufacturing, Change Management, Value Stream Mapping, Kaizen, Process Engineering.
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