Michael Panza Email & Phone Number

Sugar Land, TX

• Conduct hearing tests for potential hearing loss.
• Assist patients with best solutions to hearing challenges.
• Formulate ear impressions and ear molds.
• Fit hearing aids and support with any adjustments, questions or problems
• Program hearing aids by means of a computer.
• Conduct post-fitting orientations and guarantee checks.

Trenton, NJ

• Approved new Lottery locations and administered current Lottery agents.
• Interacted with the public on numerous occasions.
• Coordinated training of new agents prior to installation of their lottery machines.
• Responsible for special events, promotions and increasing sales revenue.
• Assisted District Manager in supervising district office.
• Coordinated in-store training of new agents and re-training of existing agents.

Bayonne, NJ

• Developed, pursued and managed Fortune 500 chemical company accounts for the New Jersey and Illinois Terminals ranging from $100,000 - $11 million per year.
• Managed all aspects of customer accounts; negotiated and administered contracts, account activity problems, and claim settling.
• Responsible for revenue budget preparation and monthly forecasting for all accounts as well as analyzing and submitting capital projects for corporate approval.
• Instituted Business Team Meetings with several intensive accounts to ensure customer communication and satisfaction, resulting in lower claims and increasing on-time deliveries to 90%.
• Negotiated a customer’s claim from $100,000 to $19,000.
• Reduced and held Accounts Receivables at 5%.

Mather, AFB

Strategic Air Command