Michael Panza Email & Phone Number

Sugar Land, Tx

•Conduct hearing tests for potential hearing loss.•Assist patients with best solutions to hearing challenges.•Formulate ear impressions and ear molds.•Fit hearing aids and support with any adjustments, questions or problems•Program hearing aids by means of a computer.•Conduct post-fitting orientations and guarantee checks.•Recommend appropriate follow up and adequate care to all patients.•Provide high quality customer care and build relationships based on trust.•Give care and use information to patients.•Assist in maintaining a clean and hygienic working environment.•Provide feedback on all referrals from a marketing perspective.•Order instruments.•Maintain customer files.•Development of new business.

Trenton, Nj

• Approved new Lottery locations and administered current Lottery agents. • Interacted with the public on numerous occasions.• Coordinated training of new agents prior to installation of their lottery machines.• Responsible for special events, promotions and increasing sales revenue.• Assisted District Manager in supervising district office.• Coordinated in-store training of new agents and re-training of existing agents.• Responsible for special events, promotions and increasing sales revenue.

Bayonne, Nj

• Developed, pursued and managed Fortune 500 chemical company accounts for the New Jersey and Illinois Terminals ranging from $100,000 - $11 million per year. • Managed all aspects of customer accounts; negotiated and administered contracts, account activity problems, and claim settling.• Responsible for revenue budget preparation and monthly forecasting for all accounts as well as analyzing and submitting capital projects for corporate approval. • Instituted Business Team Meetings with several intensive accounts to ensure customer communication and satisfaction, resulting in lower claims and increasing on-time deliveries to 90%.• Negotiated a customer’s claim from $100,000 to $19,000. • Reduced and held Accounts Receivables at 5%.

Mather, Afb

Strategic Air Command