Michael Parisen Email & Phone Number

Greater Omaha Area

Helping our customers create software solutions in a better way by providing a guided approach, defining requirements, and ensuring quality.

Greater Omaha Area

-- Provide performance analysis on promotion success and usage. Determine the appropriate threshold to maximize margins and increase sales. -- Collect competitive intelligence. Trends and insights assist in planning future marketing efforts. -- Provide weekly projections of sales and ad cost by marketing channel.-- Analyze trends in customer satisfaction from Foresee. Recommend changes to site based on customer responses. Action can be taken immediately based on customer responses to new site changes.-- Manage display campaign performance.-- Developed new business process for our B2B sales using Dynamics CRM. The new process allows the team to be more efficient while giving the managers deeper insights on what is happening in the pipeline and with each opportunity. The new design has also led to outbound calling and lead generation.

Greater Omaha Area

-- Assisted in the implementation of a real-time analytics tool. Administrator of Aspect Performance Management (APM) which provides real-time data at all levels of the organization for responsive decision making. Created KPIs and dashboard views for different department levels. Use of SQL to make database modifications. Applied KPI updates and created several SSRS reports through Business Intelligence Development Studio (BIDS) environment.-- Built and managed a SharePoint intranet for 200+ users across multiple teams for a call center. Primary experience with SharePoint 2010. Developed team sites with custom content including dynamic lists and libraries. Integrated InfoPath forms and excel reports that link to site content. Leveraged custom master pages and css to create unique layouts for each team. -- Maintain employee directory through Avaya Site Administration and CMS Supervisor. Assisted with the creation of new vectors, vdns and hunt groups. -- Design reports for the call center to provide insight on current trends in call volume and gross sales. Reported weekly performance evaluations of all call center agents. Senior Customer Experience Specialist (11/10 - 05/11)Variety/ Experience Specialist (05/10 - 11/10)