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Michael Parnell is listed as Manager, Site Reliability Engineering at Dev Technology Group, Inc., a company with 172 employees, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at devtechnology.com and a matched LinkedIn profile for Michael Parnell.
Michael Parnell previously worked as Major Incident Manager at Princeton Information and Lead Technologist (Senior Incident Manager) at Booz Allen Hamilton. Michael Parnell holds B.A., Economics from Virginia Military Institute.
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AeroLeads found 1 current-domain work email signal for Michael Parnell. Compare company email patterns before reaching out.
Thank you for viewing my profile. I am an IT professional with a strong background in incident management, technical support, and information systems. Over the last 20 years of my career, I've been privileged to work for great companies that have allowed me to grow and gain experience in systems administration, network engineering, and IT operations. Testaments to my career include the Security+ and ITIL Foundations certifications as well as a plethora of government security clearances, including the coveted DOD Top Secret.For nearly 15 years, it has been my responsibility to gather and manage the right combination of people and resources to resolve high-profile service issues. I have also been entrusted with the equally important responsibility of managing processes and procedures to ensure that no unauthorized changes occur on the enterprise infrastructure. My work has played a SIGNIFICANT role in my employers' ability to minimize financial losses and work errors and also to consistently exceed established Service Level Agreements (SLAs). I have outlined a preview of some of my many accomplishments below:◊ Demonstrated outstanding leadership skills and expert knowledge, leading a “Tiger Team” in the investigation and resolution of a long-standing VPN stability issue that caused significant productivity issues. ◊ Consistently received superlative ratings on formal evaluations for commitment to ensuring end-to-end service quality and “industry-best” customer service.◊ Created comprehensive network diagrams that proved critical in troubleshooting network issues.◊ Eliminated redundancies and improved operational efficiency by creating standardized procedures for isolating ISDN and intermittent data circuit issues.I look forward to connecting with you and sharing more about my experience and background.
Listed skills include Security, Active Directory, Troubleshooting, Network Security, and 46 others.
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Springfield, Virginia
Currently in charge of site reliability operations for Customs and Border Protection's Passenger Systems Program Directorate (CBP-PSPD). PSPD applications are at the forefront of CBP’s arsenal of innovative technology that aids our frontlines in securing America’s borders (Air, Land, and Sea). Currently leading a team of highly aggressive, ITIL-Focused.
Reston, Virginia
Provide 24/7 incident management support for major production incidents at Fannie Mae. Manage a variety of communications and information management tasks including staff support, administrative communications, and information systems and technology support. Facilitate conference calls to drive resolutions of incidents, manage functional, and root cause.
Herndon, Virginia
Delivered incident management and configuration management services to support two government agencies, the National Science Foundation (NSF) and the Department of Labor (DOL). Acted as a focal point within the enterprise for all escalation and communication activities for outages and downtimes related to business applications and infrastructure..
Arlington, VA
Served as the central point of contact during critical incidents and facilitated the sharing of information and operational awareness for the TSA IT Infrastructure Project (ITIP). Provided technical support for a globally dispersed network and hardware infrastructure that enabled TSA to ensure safe passage for all air travelers to and from the United States.
Arlington, VA
Managed the timely resolution of high-visibility outages and service degradations across the Transportation Security Administration’s (TSA) globally dispersed enterprise infrastructure. Created and managed service restoration teams comprised of Tier 2 and Tier 3 Engineers, TSA leadership staff, contractors and vendors, and the Department of Homeland.
Washington D.C. Metro Area
Served as Network/Systems Engineer for the Joint Forces Headquarters – National Capital Region (JHFHQ-NCR) and the Department of Homeland Security Headquarters (DHS-HQ). Provided mid-level network engineering and second-tier Active Directory and Blackberry support. Managed port security, access control lists (ACLs) and TACACS accounts. Supervised teams to.
Arlington, VA
Recruited by Unisys Corporation in support of the Transportation Security Administration’s (TSA) $100 million Information Technology Managed Services (ITMS) contract. Managed all incidents and scheduled changes to minimize the downtime of TSA critical systems. Managed incident triage and coordination for all high-visibility outages, service degradations.
Reston, VA
Provided team leadership and operational oversight in the delivery of second-tier support to government and private-sector clients across 800 networks. Trained and coached staff on development of technical skills to effectively resolve connectivity issues for Frame Relay, PSN2, ATM, IMUX, MPLS, Wi-Fi and VPN products on Cisco, Nortel, Marconi and Kentrox.
Pentagon, Washington, D.C.
Delivered critical information and first-tier infrastructure management support to intelligence units. Recognized for astute technical abilities to investigate connectivity issues on Cisco and Sun UNIX platforms and ensure 100% network availability. Provided initial troubleshooting for encryption devices and escalated issues to network security.
Other employees you can reach at devtechnology.com. View company contacts for 172 employees →
Devendra Kumar
Colleague at Dev Technology Group, Inc.
Noida, Uttar Pradesh, India, India
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Andrew Hanawalt
Colleague at Dev Technology Group, Inc.
Alexandria, Virginia, United States, United States
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Touta Sow
Colleague at Dev Technology Group, Inc.
Senegal, Senegal
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Dharmraj Rajbhar
Colleague at Dev Technology Group, Inc.
Kakori, Uttar Pradesh, India, India
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Bernadette Mcneill
Colleague at Dev Technology Group, Inc.
Washington DC-Baltimore Area, United States
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Sal Calabrese
Colleague at Dev Technology Group, Inc.
Herndon, Virginia, United States, United States
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Gray Jones
Colleague at Dev Technology Group, Inc.
Blacksburg, Virginia, United States, United States
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Danielle (Sanfelice) Son
Colleague at Dev Technology Group, Inc.
Greater Philadelphia, United States
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Anthony Shackelford
Colleague at Dev Technology Group, Inc.
United States, United States
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Elie Ahd
Colleague at Dev Technology Group, Inc.
Lebanon, Lebanon
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Activities and Societies: Promaji Club, 1987-1991 Vice President - Promaji Club,1990-1991
Quick answers generated from the profile data available on this page.
Michael Parnell works for Dev Technology Group, Inc..
Michael Parnell is listed as Manager, Site Reliability Engineering at Dev Technology Group, Inc..
AeroLeads has found 1 work email signal at @devtechnology.com for Michael Parnell at Dev Technology Group, Inc..
Michael Parnell is based in Washington DC-Baltimore Area, United States, United States while working with Dev Technology Group, Inc..
Michael Parnell has worked for Dev Technology Group, Inc., Princeton Information, Booz Allen Hamilton, Csc - Computer Sciences Corporation, and Prism.
Michael Parnell's colleagues at Dev Technology Group, Inc. include Devendra Kumar, Andrew Hanawalt, Touta Sow, Dharmraj Rajbhar, and Bernadette Mcneill.
You can use AeroLeads to view verified contact signals for Michael Parnell at Dev Technology Group, Inc., including work email, phone, and LinkedIn data when available.
Michael Parnell holds B.A., Economics from Virginia Military Institute.
Michael Parnell is listed with skills including Security, Active Directory, Troubleshooting, Network Security, Vpn, Itil, Networking, and Cisco Technologies.
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