Michael Pascarelli Email & Phone Number

South Florida, United States

Recruit, train, coach, and manage a highly skilled team of team leaders, credit managers, and credit specialists. Manage the pipeline of opportunities using CRMs, including Salesforce and Mercury. Set and exceed business targets and KPIs. Built referral networks through industry relationships and directly from existing clients. Manage the team to attain the best financial products across a wide variety of lenders and scenarios, including new purchases, refinancing, debt consolidation, construction loans, commercial loans, and self-employed clients.• Built, developed, and trained an overseas support office for the business.• Developed new sales processes, functions, and operations, including KPI and reporting metrics resulting in a 37% overall increase in sales and a 52% increase in operational efficiency. • Perfected remote work processes and procedures for all offices to ensure seamless synergy amongst the teams.• Established and exceeded business targets and KPIs. - Lead team to produce $22M - $30M in loan volume.- Increased referral business by 53%.- Achieved 90% score in client satisfaction.- Attained 85% of settlements; closed 64% of client meetings.

Sydney, New South Wales, Australia

Direct the company’s national lending division comprised of three offices across three cities. Served as key stakeholder and collaborate with c-level partners to conduct strategic planning and drive business growth. Strengthen relationships with lenders and business partners to improve service and sales for advisors, lenders, and clients.• Drove team to exceed targets while providing exceptional client service. - Boosted loan submissions by 42% and settlements by 37%.- Improved job satisfaction from 68% to 98% and retained 100% of employees since initial hire. • Led development of the client engagement division; wrote and continually developed c-level processes for engagement and weighted measurement matrices. - Increased client satisfaction from 71% to 94% and client retention from 83% to 96%.- Improved client engagement through electronic newsletters by 50%.• Championed employee growth and development by coaching and mentoring junior and senior advisors to advance to leadership and senior roles. • Voted company MVP at the annual Christmas conference.

Sydney, Australia

Served as senior finance manager for Australia’s largest online mortgage brokerage. Coached and led a team of brokers to exceed their sales targets and provide an exceptional client experience. • Settle between $22 - $33 million in loan volumes per month.• Generated 80% referral rate from all new clients.• Awarded Best Newcomer for 2015 due to high growth of pipeline, successful deal submission, and client satisfaction.

Sydney, Australia

Hired to identify new business opportunities and customer service initiatives, create and implement successful marketing strategies, and develop teams into high performing sales and operational professionals.• Developed and managed 30 team members to increase sales by 5-10% annually.• Directed operational teams to support their sales teams and clients through customer centric procedures; all companies experienced a notable increase in productivity, sales, market penetration, customer service, employee and customer retention, and employee morale.

Los Angeles, Ca

Managed the third largest branch, comprised of 25 staff members in sales and operations. Delivered support to the regional banking president pertaining to sales goals and initiatives and general bank procedures while ensuring compliance with banking regulations and colleague certifications.• Developed and fostered training and development of new and existing colleagues in sales, customer service, software, product knowledge, compliance, and regional banking policies.• Led branch to move from 52nd to 7th place in sales and from 33rd to 2nd place in customer service out of 55 branches in the greater Los Angeles region by developing staff buy-in for all objectives.

Brentwood, Ca

I was recruited to manage a senior level branch with direct management of both sales and operations staff. • I managed a team of 18 sales and operations staff. Under my management, the branch maintained its spot in the top 10% of branches.• I developed, and my team implemented strategies that substantially increased deposit assets with high value and private banking clients, through proactive relationship management. • I managed controllable expenses and activities of the branch by utilizing quarterly projections and comparing these to actual costs and developing strategies to address discrepancies. • To better understand and improve our client service, I developed a service scoring system at the branch level to address client satisfaction. The scoring system was adopted region wide. • Consistently passed all internal bank audits with a 95% or better.

Los Angeles, Ca

As an AVP/Store Manager, I managed the sales and operations staff of two top level branches. My position required me to effectively communicate company expectations, build and lead successful sales and service teams, strategize and implement marketing initiatives, and meet and exceed sales and compliance goals.• I managed two teams of 15-24 staff members. Under my management we maintained and substantially increased deposit assets with strong revenue generation at both banking centers.• I held weekly and monthly sales meetings focused on client opportunities coupled with customer service initiatives. • Organized and led two major community services events where Wells Fargo was the main contributing sponsor.• Obtained my Series 7 & 66 Investment licenses with a 90% on the Series 7, the highest mark achieved by any Wells Fargo colleague.

Los Angeles, Ca

As a Premier Banking Manager/Banker, I was hired to maintain and grow the base of high net worth clients and sell high income banking products including loans, lines of credit and time deposits. Additionally, I advised on investment and retirement products as well as sold and advised on every day banking needs.• I achieved platinum performance (Top 5%) through profiling high value business and consumer clients, providing consultative advice regarding banking products and services.• Provided authorization for banking transactions as well as notarization of bank documents.• Originated business through referrals, cold calling, and cold canvassing.• Achieved the top 1% of partner referrals for Wells Trade Investments, company wide.• Prepared financial balance sheets and income statements for potential and existing clients demonstrating Wells Fargo’s benefits versus the competition.