Michael Paske Email & Phone Number

Ulverstone, Tas, Au

Sydney, Nsw, Au

Melbourne, Au

Ulverstone, Tasmania, Au

Auckland, Auckland, Nz

Reporting into the CEO Oversee Customer Success activities including to grow, develop and manage customer relationships; onboarding, training, support and customer advocacy. Monitor, measure and improve customer experience and satisfaction Mentor existing customer experience team and drive team interactions and encourage growth mindset within the team to build capability and capacity Collect customer feedback and support a customer centric product direction Represent the Success team in Product team meetings and interactions. Champion Customer Centricity across the customer journey, and defining best practice processes for continuous improvement within the organisation, including fostering cross-functional collaboration. Represent the Customer Success organisation in management meetings, including Go-to-market strategy and Rev-Ops team. Align with executive and GTM team with key metrics and objectives Co-design partnerships strategy Begin to build and manage partner network (commercial agreements, criteria for success)

Melbourne Cbd, Victoria, Au

Empowering Health and Aged Care providers to provide quality care, while enabling systems efficiency to keep communities safe and connected.Onboard, train and manage key accounts across the Aged Care and Health sectorsBe a trusted customer advocate and work as a conduit between customer needs and product.Optimise customer experience, and fast track time to value Train new members of the Customer Success team Minimise churn and maximise expansion through building and maintaining strong relationships Provide regular technical support and consult on best-use caseManage impactful relationships with an increasing portfolio of approx $100,000 to $700,000 in ARR over 10 monthsIntroduced and delivered on the concept of a Systems Administrator for Zipline customers - effectively lowering support tickets and increasing customer internal governance and confidence. Successfully onboard over 30 customers in 12 months to the platform

Melbourne, Vic, Au

South Brisbane, Queensland, Au

Offering the best service and widest range of options to ensure you have a great travel experience, wherever the travel bug takes you.

I work with a highly skilled team of design-thinkers at Naked Ambition that provide corporate organisations the valuable tools and mindsets of innovation that encourage positive, human centred approaches to business challenges. We focus on collaborating to ensure the right problem is being explored, and resolved using the most impactful solution to your business and your customers. I am passionate about Naked Ambition’s mission to bring customer needs to the forefront of business innovation, embrace our creative curiosities and bring desirable, feasible and viable solutions to life.As a workshop facilitator, I contribute to the success of the Naked Ambition mission by facilitating workshops, programs and events that aid organisations to build on their design thinking capabilities; inspiring teams to lead the way with fresh insights and approaches to their organisational challenges. This role requires me to encourage creative environments, communicate well with a variety of people and facilitate the development of ideas and opportunities through problem discovery and definition, and creative solution development and delivery.

Sydney, Nsw, Au

Key areas of this role included building relationships with a portfolio of client accounts, establishing new revenue streams within existing accounts, and implementation of client engagement activities. Taking a professional approach to corporate communications, client account management and general administrative and logistical support included outbound calls, cost estimate creation and credit application processes. Accurate recording of information in Salesforce and other in-house platforms, bringing a flexible, dependable approach as a member of the Victorian sales team.

Sydney, Nsw, Au

Providing general administrative support contributing to the smooth running of office operations, my role consisted of taking care of the front desk, including taking on incoming enquiries, various clerical duties and support to the human resources and finance teams.

Sydney, Nsw, Au

Safe and timely delivery of sensitive legal documents by foot and vehicle, providing exceptional customer service and job prioritisation in addition to manual handling and delivery of documentation and media. Additional ad-hoc administrative duties as required.

Au

· Provide excellent customer service to all bar and restaurant patrons.· Take beverage orders and deliver safely.· Work effectively within the high pressure hospitality environment.· Communicate to other staff to ensure highest quality experience to diners.· Adhere to occupational health and safety.

· Deliver quality customer service in furniture and bedding.· Meet sales targets and ensure highest level of customer satisfaction· Arrange delivery of merchandise· Physically deliver merchandise to customer homes.· Drive small truck safely and effectively· Assembly and alteration of furniture products.

Mentone, Victoria, Au

Dump Rig Operation, Quality assurance and various other tasks related to the safe ongoing production and packaging of frozen vegetables.

I provided outside-classroom academic help to primary school aged students both individually and in small groups to best assist them achieve desired results in line with their given curriculum and teacher provided methodology. At times this also included facilitating the connection of distance learning for full-time travelling students and conducting additional or altered lessons. The successful promotion of a productive environment for these students allowed them to best develop the skills and abilities required to confidently participate and progress in their education.

Bachelor Of Design And Innovation, Design

Bachelor Of Education (B.Ed.), Elementary Education And Teaching