Michael Pasman is a Senior IDT Process Analyst Enterprise Recovery within Shell Nederland BV at Shell. He possess expertise in itil, incident management, change management, service delivery, process management and 16 more skills. He is proficient in Dutch and English. Colleagues describe him as "Michael is not only a careful and loyal perfectionist but also an inspiring person. Perfectly organized, energetic, innovative and responsible colleague. Dedicated and proactive people manager. Although extremely technically minded Michael has the ability to communicate with simple, friendly language with a great sense of humor(Not to forget his love towards soccer). Very positive attitude towards work. And of course the time we worked together in NL was a joyful and memorable experience. I would be more than happy to work with him in future." and "Michael is doing a great job as intranet applications specialist. He recently improved the information communication towards our customers and business representatives for the entire portfolio. He adequately deals with managed service providers, software vendors and third party contractors in different continents, to ensure the integrity, availability and performance of the intranet systems. He is customer focussed and he makes sure that the operational processes are performed in a complaint manner. He is a real team player and is always there with recommendations that could improve the way of working. If Michael notices an issue, he will raise it properly and makes sure it is resolved in a timely matter. It is nice to work with Michael and I find him a real added value for the organization."