J. Michael Patrella, Mba Email & Phone Number

Simi Valley, Ca, Us

Baltimore, Maryland, Us

• Designed strategies and operations implementation for a new line-of-service launch• Advised C-suite for high performance team building ahead of change management initiative• Built capacity and demand planning models for scaling field-based clinical teams• Championed changes to outreach communication processes to increase patient engagement• Positioned efficiency improvements for conducting field-based ADA-compliance inspections

Laguna Hills, Ca, Us

Leadership, oversite and development of in-home and embedded clinic strategies, clinician staffing capacity planning, Wellness Program infrastructure, admissions and scheduling operations, and ancillary testing programs and services across existing and new markets. Direct and manage client account relationships and new client implementations in existing and new markets. Foster strong, productive working relationships with key stakeholders, provider organizations and vendors, ensuring optimal service offerings to health plan members. Develop and deploy ongoing engagement strategies, increasing visit completion rates. Oversee and manage data analysis and SalesForce workflow infrastructure, measuring clinical and operational performance. Propose and execute business cases for new innovation and optimization opportunities. Champion and incorporate clinician VOC into clinical operations decisions supporting the delivery of efficient, high quality care.

Secaucus, Nj, Us

Lead client HEDIS gap closure services and point-of-care labs in the home, at patient service centers and health fair events. Lead the field network of paramedical professionals conducting diabetic retinopathy, osteoporosis, spirometry and other diagnostics screenings as well as A1c and microalbumin point-of-care testing. Develop and implement gap closure logistics and operations strategies and provide day-to-day leadership for gap closure programs and operations. Manage the critical personnel and assets that most directly affect the quality of client and patient experience along the entire ExamOne and Diagnostic Services value chain. Oversee the development of member outreach and delivery approaches for assuring the highest levels of service to health plan customers. Coordinate client communications, client satisfaction, SOW/SLA negotiations and development and continuous quality improvement actvities.

Secaucus, Nj, Us

Responsible for the client on-boarding process, patient outreach, and the network of medical professionals conducting patient encounters within the Diagnostic Services Line-of-Business. Develop and implement clinical operations strategies and provide day-to-day leadership for the Quest HealthConnect business unit. Manage the critical personnel and assets that most directly affect the quality of client and patient experience along the entire Quest HealthConnect value chain. Oversee the development of systematic approaches for assuring the highest levels of service to internal and external customers. Coordinate client communications, the customer satisfaction survey and action planning processes, and assist in the development of continuous quality improvement initiatives.

Los Angeles, Ca, Us

Established medical call center and patient access center for $1.6B Keck Medicine of USC health system. Directed activity for the USC Access Center and hospital telecom operations across three operational sites. Supported Keck Medicine of USC patients and internal clients via front-line call management, patient registration and appointment scheduling, internal after-hours physician support service, and pre-arrival functions. Implemented call management and provider match systems and other technology tools to improve the patient experience and operational efficiencies. Led training and quality assurance initiatives for contact center-based activities. Responsible for executing after-hours and centralized scheduling projects for the organization. Led a team of 105 through 4 direct reports and managed a $5.5M operating budget.

Hawthorne, California, Us

Directed operations for $50M dental manufacturing and supply company serving the North American Dental Healthcare industry. Directly responsible for establishing best practices in logistics and overseas materials handling at manufacturing sites in the Philippines, Vietnam, China, Thailand, India and Mexico. Established and directed two call center operations at US corporate headquarters and in Manila, RP. Established Manila call center operation with 60 dentisits-consultants and Rx fulfillment clerks. Set up contract suppliers in Mumbai, India and China. Implemented MS-Great Plains (Dynamics) ERP system during an 18-month project. Led redeployment of Zeacom call management solution across customer service, diagnostic technical support and order entry departments. Relocated corporate site from 16,000 to 52,000 square foot facility and managed a $1.5M tenant improvement project. Established domestic CAD/CAM manufacturing. Facilitated all medical device facility registrations with the FDA and served as the C-TPAT Liaison to US Customs. Responsible for nine department managers, two country managers and 900+ indirect reports.

Oakland, California, Us

Led optical laboratory unit and optical dispensing clinics for Kaiser Permanente's Southern California region. Reorganized back-end operations, co-designed and implemented strategic sales and marketing plan improving revenue from $25M to $100+M during a three year run. Redesigned internal branding and chaired National Purchasing Organization for optical lenses, frames and contact lens formularies. Implemented SPC and 5S in the optical lab. Installed robotic tool pickers and automated inventory racks. Redesigned workflow and physical layout. Assumed management oversight of patient-facing optical dispensing departments at Panorama City and Woodland Hills Medical Centers and supporting Medical Office Buildings. Managed a fully unionized workforce of 100+ through 2 business line managers and 7 supervisors.

Regional sales and operations leadership for optometric HMO forerunner of Spectera Vision Care Health Insurance. Grew examination and dispensing locations from 16 to 32 sites across Southern and Central Coast regions of California. Responsible for site selection and development and recruitment of supporting outside Optometric provider network. Managed centralized patient appointment call center. Established in-house optical laboratory manufacturing and vendor managed inventory. Represented organization at healthcare open enrollment and marketing events. Managed all satellite site staff and the laboratory and fulfillment units.

Operations leadership of three hospital-based optical dispensing clinics and an optical laboratory facility for the optometric healthcare and retail optical industries. ABO and NCLE certified during tenure.

Washington, Dc, Us

Marine Corps Reserve

Washington, Dc, Us

Active DutyCQB Fire Team Leader, FAST Platoon - Nuclear Security Forces Company-Marine Security Guard BattalionInfantry Squad Leader with overseas deployment-Fleet Marine Forces

Advanced Post Graduate Certificate, Keck Medicine Of Usc/Children'S Hospital Los Angeles Healthcare Leadership Academy

Master Of Business Administration - Mba, Business Administration

Post Graduate Certificate, Foundations Of Leadership Program

Post-Graduate Certificate, Middle Management Development Program

Law

Ba, Economics