Michael Thompson Email & Phone Number

St Petersburg, Florida, Us

St Petersburg, Florida, Us

Montreal, Ca

WRK is a hybrid automation platform, revolutionizing process automation with its fully-automated, easy-to-connect steps powered by a blend of cutting-edge technology and human expertise. As the SVP of Operations, Michael oversaw all aspects of the customer experience including customer support, delivery, quality assurance. In 2022, Michael was promoted to COO and added additional responsibilities including human resources, and organizational planning. During his tenure, Michael has built out and evolved teams and processes to enable WRK to achieve remarkable milestones, including a Series A round of financing bringing the total amount raised to $55MCAD and achieving 10X growth in Wrk Platform usage, all within a fully remote work environment.

New York, Ny, Us

Gannett (NYSE: GCI) is a $3.1B, Fortune 1000, mass media enterprise and the largest local newspaper company in the U.S. with a broad portfolio of local daily brands, in addition to the iconic USA TODAY publication. As the VP of Service Operations & Inside Sales, Michael oversees a team of 500 spanning inside sales, customer retention, ad production, and internal communications functions. As a part of Gannett’s senior leadership team, Michael advises on high-priority business issues, ranging from product launches and market expansions, to infrastructure and logistics. As with all of his roles, Michael focuses on implementing people, process, and technology enhancements to increase revenue and decrease costs leading to profitable and sustainable YoY growth. His position achievements include revamping the internal sales organization resulting in 30% revenue improvement in 2021 versus 2019 while creating a new event sales team that went from $0 to a $7M run rate in less than a year. He was also responsible for developing a client retention department that secured $15M in cancellation saves, as well as implementing enterprise infrastructure to unify 110 service organizations that support $2B in annual revenue.

Woodland Hills, Ca, Us

ReachLocal (NASDAQ: RLOC), a subsidiary of Gannett, is a global digital services company specializing in digital marketing, search, and lead generation. As the VP of Strategic Partnerships, Thompson was hand-selected to work in collaboration with the CRO and CEO to integrate ReachLocal’s products and services into Gannett’s properties following ReachLocal’s acquisition by Gannett in 2016. As a part of this role, he drove product, service, and operational enhancements to support the attainment of ReachLocal’s post-acquisition margin, revenue, and EBITDA targets. This included collaborating with cross-functional teams to drive go-to-market, strategic partnership, and analytics initiatives. During his tenure as VP of Strategic Partnerships, Michael managed the migration of 2,000+ clients from other vendors to ReachLocal which resulted in campaign improvements for 90% of the migrated clients and a monthly client retention rate increase to 92% resulting in YoY revenue growth of 20%.

Woodland Hills, Ca, Us

As the Director of Sales Operations, Thompson managed a 15-person sales operations organization that was responsible for supporting an inside and outside sales team of 400 representatives. As a sales enablement leader, he focused heavily on developing innovative sales training and sales incentive programs to increase employee engagement while minimizing skill gaps. Always keeping his thumb on the pulse of industry trends, Thompson was also accountable for implementing the latest client relationship management and lead management best practices to streamline the sales cycle while increasing sales outcomes. While in this role, Michael managed a lead generation organization that generated $20M in annualized revenue within one year in addition to producing a 10x ROI on their marketing spend. He also updated the new hire sales training program and implemented new sales tools resulting in a 30% increase in sales team productivity.

Woodland Hills, Ca, Us

Bizzy, a subsidiary of ReachLocal, is a technology company that enables local businesses to retain and maximize their existing customer relationships via a mobile application. As the Head of Business Development, Michael developed a sales organization from scratch responsible for signing up local businesses onto the newly launched platform in both the San Francisco and New York City markets. This included executing local events, as well as hiring and training a PR team, to increase sign-ups and brand awareness. During this engagement, Thompson surpassed all business development targets, successfully signing up 1,000 local businesses in under six months.

Woodland Hills, Ca, Us

As the Chief of Staff to ReachLocal’s President, Michael served as an executive advisor responsible for researching, developing, and executing key initiatives to support the company’s short- and long-term business objectives. As a sales and growth strategy leader, he was accountable for training all new sales hires, as well as launching strategic programs to scale the company’s operations while successfully bringing new products to market. Michael also served as the official liaison between the President and ReachLocal’s employees, including the C-suite team. As Chief of Staff, Michael successfully designed and piloted an inside sales program that resulted in five reps securing $300k in annualized revenue during a three-month period. Due to the pilot’s success, ReachLocal eventually launching a full-scale inside sales department.

Woodland Hills, Ca, Us

As a Client Services Area Leader, Michael was responsible for growing the media revenue stream within Philadelphia while simultaneously expanding the client services organization to new markets. This included growing the client services organization from one to 15 people, as well as spearheading the technical implementation of all client media campaigns. During his tenure as Area Leader, he implemented people, technology, and process enhancements that resulted in an annualized revenue increase from $1.5M to $6.1M.

Master Of Business Administration - Mba

Bachelor Of Science In Business Administration - Bsba

Education record