In my role as an IPS Employment Specialist, I am committed to providing personalised support to individuals with mental health challenges as they navigate the employment landscape. Through comprehensive vocational assessments, I work closely with clients to identify their strengths, interests, and employment goals. Leveraging my expertise in job development, I collaborate with employers across various industries to secure competitive job placements tailored to clients' skills and preferences.Once employed, I provide on-the-job coaching and support to facilitate successful integration into the workplace. This includes skill-building, accommodation negotiation, and advocacy to ensure that clients receive the necessary support to thrive in their roles. I am dedicated to maintaining accurate documentation of client progress and coordinating services with other members of the mental health treatment team to ensure holistic support.My approach to IPS employment is grounded in fostering meaningful relationships with both clients and employers. By engaging with employers in the community, I not only identify job opportunities but also advocate for inclusive hiring practices and workplace accommodations. I am committed to promoting awareness and understanding of mental health issues in the workplace to create supportive environments where all individuals can succeed.

In my role as Refugee Employability Programme Coordinator, I am tasked with the design, implementation, and assessment of employment support initiatives aimed at refugee communities. I work closely with employers, community organisations, and government agencies to provide refugees with access to job opportunities, training programs, and supportive services, helping them integrate into their new communities.I offer individualized coaching and support to clients, helping them develop the skills and confidence needed to navigate the job market and achieve their career goals. This includes assistance with resume writing, interview preparation, job search strategies, and workplace etiquette, ensuring that refugees have the necessary tools and resources to succeed in their chosen fields.In addition to providing direct services, I also engage in outreach and recruitment efforts to enrol participants in the Refugee Employability Programme, ensuring that our services are accessible and responsive to the community's needs. By fostering a welcoming and inclusive environment, I aim to build trust and rapport with clients, empowering them to overcome barriers and seize opportunities for personal and professional growth.Beyond direct service provision, I am committed to advocating for refugee rights and influencing policies at local, national, and international levels. I actively participate in discussions and initiatives aimed at improving access to education and employment and challenging systemic barriers to social inclusion for refugees.

As a Restart Advisor at Ingeus, I play a pivotal role in assisting individuals facing challenges in re-entering the workforce, including those affected by the recent economic downturn. Through empathetic listening and comprehensive assessments, I work collaboratively with clients to identify their strengths, interests, and career goals.I provide tailored coaching and support to clients, equipping them with the skills and strategies to navigate the job market effectively. From resume writing and interview preparation to networking and job application techniques, I empower clients to showcase their talents and secure meaningful employment opportunities.In addition to individualized support, I facilitate group workshops and training sessions on digital literacy, job search strategies, and workplace readiness. By leveraging technology and online resources, and ensuring they are equipped with the tools and knowledge to succeed in today's digital economy.Furthermore, I cultivate partnerships with employers, community organizations, and training providers to expand job opportunities and access to skill-building programs for clients. Through proactive outreach and engagement, I advocate for inclusive hiring practices and foster connections that lead to sustainable employment outcomes.My commitment to client success extends beyond job placement to ongoing support and follow-up, ensuring that individuals have the resources and encouragement needed to thrive in their new roles. I am dedicated to monitoring progress, addressing challenges, and celebrating achievements as clients progress along their career pathways.

• Providing support to Universal Credit, Jobseekers Allowance, Employment and Support Allowance, Income Support, Afghan Resettlement Scheme & Kickstart claims• Apply government plans to public services & give advice to government representatives• Building positive relationships with customers that encourage, motivate, and build trust and communicating with the public• Handling multiple caseloads and analysing data• Making timely decisions, based on customer needs, and referring them to help and support• Working closely with companies to help recruit claimants/clients to the right positions• Conducting calls with clients and pitching the recruitment service• Screening CVs, conducting and arranging telephone and face-to-face interviews with employers• Editing job descriptions/specifications where required.• Working with employers to recruit claimants/ clients closely with organised job fairs• Give advice to government representatives• Manage a team and train staff• Manage multiple claimants and caseloadsI manage over 150 claimants and oversee several caseloads. I volunteered to be the lead of the Afghan Resettlement Scheme, where I work closely with my team, edit my own trackers, update others who also work closely with the claimants and tackle daily issues. I go the extra mile to help those who are in need and direct them to the services we provide to better their lives.

• Help to co-ordinate the delivery of Home Care Assistant work schedules and the duty desk rota weekly• Using the Tagtronics database • Assist the manager in booking employee supervisions, appraisals etc• Monitoring any problems with staff• Answering calls and maintaining a professional relationship with both the service users and the carers• Investigating any issues or complaints from both service users and carers.• Writing up care plans and initial reviews for new service usersThis role has given me significant experience working one-to-one with my team leader and operations manager. I have been able to use my previously learned skills when scheduling the care assistants’ rotas and I problem solve daily. Dealing with social services, hospitals, GPs, pharmacies, and the associate companies around care taught me to be calm and to have the highest professional manner whilst solving any issues, maintaining good professional relationships with those involved. I have strengthened my ability to remain impartial during disputes and complaints, offering the best and fairest outcome to whoever is involved.

• Dealing with inbound and outbound calls • Communicating with team managers about the process of technicians• Manage and maintain the control database plus support effective working• Daily maintenance of field activity and reassigns of workload due to absence• Personal performance planning (PPP) in line with objectives set by line manager• Communication and support effective working• Dealing with enquiries, complaints and feedback from customers and technicians• Assess and manage risks• Maintain security and confidentiality Working in an office has given me the experience that I need to show that I am versatile, and my skills are not just limited to the retail sector. As well as this, I brought my own skills to the job, which allowed me to not only strengthen them but also to gain significant experience working within an office environment. I became an enormous asset to the company, enhancing my IT skills, my communication skills, and my management skills as I overlooked 500+ jobs of over 100 technicians.