My experiences range from training soft skills to technical skills, from instructor led classroom to one-on-one coaching, to Train-the-Trainer. My business analyst background was learned from the ground up, on the job, in real-life business settings. I've managed both individuals and large projects. I am accomplished in industries such as healthcare, computer hardware, manufacturing, customer service management, mortgage lending and processing, and solar film energy solutions. My skill set includes using the ISD, ADDIE, and HPI models to analyze, develop, deliver, and evaluate training curriculum in a variety of highly matrixed environments. SpecialtiesBusiness Analyst, WebEx, GoToMeeting, Learning Management Systems, Windows, Windows Office Suite, DiSC, Learning Management systems, problem solving, coaching, technical support, customer service, service operations, computer hardware, LCD monitors, Articulate, project management, training coordination, ISD, HPI, ADDIE, Human Performance Technology, Instructional Design, Training Facilitation, Organizational Development, e-Learning, Performance Management, Leadership, Learning Strategy Performance Solutions, Visio, Recent experience with Palantir, Microsoft CRM, QNXT, Finesse Agent Desktop.Specialties: Business Analyst, WebEx, GoToMeeting, Learning Management Systems, Windows, Windows Office Suite, problem solving, coaching, technical support, customer service, service operations, computer hardware, LCD monitors, Articulate, project management, training coordination, ISD, HPI, ADDIE, Human Performance Technology, Instructional Design, Training Facilitation, Organizational Development, e-Learning, Performance Management, Leadership, Learning Strategy Performance Solutions, Visio