As Global Head of Unified Endpoint Management I manage a portfolio of modern IT End User Services supporting over 160K clients in a regulated global environment. I am responsible for all global IT client service operations and engineering with direct financial management of over $30M in operational spend and influence over an additional $100M in IT software and service spend. I lead a team of over 150 IT professionals including 20 senior level internal associates.Key Achievements in… Show more As Global Head of Unified Endpoint Management I manage a portfolio of modern IT End User Services supporting over 160K clients in a regulated global environment. I am responsible for all global IT client service operations and engineering with direct financial management of over $30M in operational spend and influence over an additional $100M in IT software and service spend. I lead a team of over 150 IT professionals including 20 senior level internal associates.Key Achievements in this role:• Reduced yearly operational costs over 30% • Developed a client analytics service including user experience metrics to provide data and insights to various IT and business teams.• Introduced automation of KB articles for most common user incidents reducing overall time to resolve (MTTR).• Created over 200 automations and guaranteed state rules to increase self-heal capabilities and increase device compliance and security. • Modernized Windows client provisioning process by implementing a new self-service provisioning option using Windows Auto Pilot.• Developed Cloud VDI service leveraging MS Azure to modernize virtual client service.• Introduced next-gen Cloud VDI with enhanced capabilities and automated optimization.• Evaluated W365 Cloud PC.• Reduced SW licensing costs through rationalization and usage-based reclamation. • Led modernization efforts to deploy Windows 11 and Microsoft Edge as global standards. • Implemented strategy to shift to MS Intune to remove legacy and overlapping 3rd party technologies.• Involved in efforts to introduce Microsoft Co-Pilot and AI into client services via MS Edge, Bing, MS Teams and M365/O365.• Enhanced operational support offerings to users though additional self-heal and self-help options. • Worked to integrate automations into global Chatbot tool. • Developed enhanced support options via MS Teams and Yammer (Viva Engage) to increase adoption of new capabilities and improve user satisfaction. Show less

Responsible for global operations support for all IT Services related to Novartis’ client devices including imaging, software distribution, device management, common client application support and testing. Lead SW licensing team and business software manager community to set policies for client SW. Managed a group of 25 internal associates, plus over 100 external resources. Responsible for over $10M in direct operational spend with influence over an additional $100M+ in IT software and… Show more Responsible for global operations support for all IT Services related to Novartis’ client devices including imaging, software distribution, device management, common client application support and testing. Lead SW licensing team and business software manager community to set policies for client SW. Managed a group of 25 internal associates, plus over 100 external resources. Responsible for over $10M in direct operational spend with influence over an additional $100M+ in IT software and service spend.Key Achievements in this role:• Modernized client services with migration to Window 10, MS Office Pro Plus (W365), and SaaS offerings like Adobe Cloud.• Developed global service for macOS to support business demand.• SPOC for key M&A activities such as Alcon divestiture and Microsoft EA. Was Novartis owner of Microsoft Enterprise agreement.• Delivered cost savings by consolidation/cancellation of various IT service/software contracts Show less

Led a global Client Services function supporting all IT Services related to Novartis’ client devices.• Created a global Client Services function which reduced operational costs by over 50%.• Executed a RFP to partner with global outsourcing vendor, first such global contract for Infrastructure services • Executed a client software right sizing project to rationalize and reduce the client application portfolio by over 70%.• Deployed new client device management service based… Show more Led a global Client Services function supporting all IT Services related to Novartis’ client devices.• Created a global Client Services function which reduced operational costs by over 50%.• Executed a RFP to partner with global outsourcing vendor, first such global contract for Infrastructure services • Executed a client software right sizing project to rationalize and reduce the client application portfolio by over 70%.• Deployed new client device management service based on MS SCCM 2007 and 1E Tachyon Show less

Managed Distributed Computing group for Novartis' Consumer Health division. Responsible for all client and back office support to the Gerber, OTC, and Medical Nutrition business units in at 18+ locations throughout North America. Responsibilities included Windows and UNIX server administration, Lotus Notes mail and application support, LAN and wireless infrastructure, Active Directory management and software distribution services.

Sprint Enterprise Network Services (formerly Sprint-Paranet)