Head Of End User Services, Americas
Current
Oct 2024 - Present
AeroLeads people directory · profile
Michael Carson Email & Phone Number
Digital Transformation | Digital Employee Experience (DEX) | People & Culture Development | Strategic Leadership
at
Eisai US
1 work email found
@novartis.com
4 phones found area 862, 973, 161, and 717
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Digital Transformation | Digital Employee Experience (DEX) | People & Culture Development | Strategic Leadership
Location
United States, United States, United States
Company size
Who is Michael Carson? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Michael Carson is listed as Digital Transformation | Digital Employee Experience (DEX) | People & Culture Development | Strategic Leadership at Eisai US, a company with 2831 employees, based in United States, United States, United States. AeroLeads shows a work email signal at novartis.com, phone signal with area code 862, 973, 161, 717, and a matched LinkedIn profile for Michael Carson.
Michael Carson previously worked as Head of End User Services, Americas at Eisai Us and Global Head of Unified Endpoint Management at Novartis. Michael Carson holds Bs, Management from New Jersey Institute Of Technology.
Company email context
Email format at Eisai US
This section adds company-level context without repeating Michael Carson's masked contact details.
{first}.{last}@novartis.com
86% confidence
AeroLeads found 1 current-domain work email signal for Michael Carson. Compare company email patterns before reaching out.
Profile bio
About Michael Carson
As the Global Head of Unified Endpoint Management (UEM) at Novartis, I lead a team of over 170 IT professionals to deliver end-to-end IT services and solutions to more than 160,000 users across 140 countries. I am responsible for aligning modern IT solutions with business needs while optimizing costs, improving efficiencies, and increasing user satisfaction. I have successfully implemented a global UEM strategy that leverages cloud, automation, and analytics to enhance user productivity and security while continuing to focus on modernization for an improved user experience.With over 20 years of experience in IT operations, engineering and service management, I've been recognized as a global thought leader in digital user experience. I have a proven track record of driving innovation and transformation in complex and regulated environments. I am passionate about empowering users with the best tools and technologies to achieve their goals while providing the highest user experience. I am always looking for new opportunities to learn, grow, and collaborate with other IT leaders and stakeholders.
Listed skills include It Service Management, Infrastructure, Information Technology, Active Directory, and 11 others.
Current workplace
Michael Carson's current company
Company context helps verify the profile and gives searchers a useful next step.
Eisai Us
8 roles
Michael Carson work experience
A career timeline built from the work history available for this profile.
Global Head Of Unified Endpoint Management
- As Global Head of Unified Endpoint Management I manage a portfolio of modern IT End User Services supporting over 160K clients in a regulated global environment. I am responsible for all global IT client service.
- Reduced yearly operational costs over 30%
- Developed a client analytics service including user experience metrics to provide data and insights to various IT and business teams.
- Introduced automation of KB articles for most common user incidents reducing overall time to resolve (MTTR).
- Created over 200 automations and guaranteed state rules to increase self-heal capabilities and increase device compliance and security.
- Modernized Windows client provisioning process by implementing a new self-service provisioning option using Windows Auto Pilot.
Jan 2020 - Mar 2024
Global Head Of End User Computing
- Responsible for global operations support for all IT Services related to Novartis’ client devices including imaging, software distribution, device management, common client application support and testing. Lead SW.
- Modernized client services with migration to Window 10, MS Office Pro Plus (W365), and SaaS offerings like Adobe Cloud.
- Developed global service for macOS to support business demand.
- SPOC for key M&A activities such as Alcon divestiture and Microsoft EA. Was Novartis owner of Microsoft Enterprise agreement.
- Delivered cost savings by consolidation/cancellation of various IT service/software contracts Show less
Jan 2016 - Jan 2020
Director, Global Technology Infrastructure Services
- Led a global Client Services function supporting all IT Services related to Novartis’ client devices.
- Created a global Client Services function which reduced operational costs by over 50%.
- Executed a RFP to partner with global outsourcing vendor, first such global contract for Infrastructure services
- Executed a client software right sizing project to rationalize and reduce the client application portfolio by over 70%.
- Deployed new client device management service based… Show more Led a global Client Services function supporting all IT Services related to Novartis’ client devices.
- Deployed new client device management service based on MS SCCM 2007 and 1E Tachyon Show less
Apr 2010 - Jan 2016
Associate Director, Global It Infrastructure
Jun 2006 - Apr 2010
Manager, Distributed Computing (Novartis Consumer Health)
Managed Distributed Computing group for Novartis' Consumer Health division. Responsible for all client and back office support to the Gerber, OTC, and Medical Nutrition business units in at 18+ locations throughout North America. Responsibilities included Windows and UNIX server administration, Lotus Notes mail and application support, LAN and wireless.
Jan 2002 - Jun 2006
Technical Solutions Consultant
Sprint Enterprise Network Services (formerly Sprint-Paranet)
Aug 1996 - Jan 2002
Technical Business Analyst
Apr 1995 - Aug 1996
Team & coworkers
Colleagues at Eisai US
Other employees you can reach at eisai.com. View company contacts for 2831 employees →
JA
Jo Ann Hanly
Colleague at Eisai Us
Essex County, New Jersey, United States, United States
View →
NB
Natalie Bruno
Colleague at Eisai Us
Baltimore, Maryland, United States, United States
View →
LE
Lynn Ehrlich
Colleague at Eisai Us
Hoboken, New Jersey, United States, United States
View →
AA
Ashok Althi
Colleague at Eisai Us
Visakhapatnam Rural Mandal, India, India
View →
JL
Judy Lopez
Colleague at Eisai Us
Apex, North Carolina, United States, United States
View →
KK
Katie Killebrew
Colleague at Eisai Us
Dane County, Wisconsin, United States, United States
View →
RW
Ronnie Wehner
Colleague at Eisai Us
Woodcliff Lake, New Jersey, United States, United States
View →
KL
Kristie Lanouette
Colleague at Eisai Us
Los Angeles Metropolitan Area, United States
View →
MB
Michael Byrne
Colleague at Eisai Us
Andover, Massachusetts, United States, United States
View →
RG
Rebecca Grimaldi
Colleague at Eisai Us
New York City Metropolitan Area, United States
View →
Jo Ann Hanly
Colleague at Eisai Us
Essex County, New Jersey, United States, United States
View →
NB
Natalie Bruno
Colleague at Eisai Us
Baltimore, Maryland, United States, United States
View →
LE
Lynn Ehrlich
Colleague at Eisai Us
Hoboken, New Jersey, United States, United States
View →
AA
Ashok Althi
Colleague at Eisai Us
Visakhapatnam Rural Mandal, India, India
View →
JL
Judy Lopez
Colleague at Eisai Us
Apex, North Carolina, United States, United States
View →
KK
Katie Killebrew
Colleague at Eisai Us
Dane County, Wisconsin, United States, United States
View →
RW
Ronnie Wehner
Colleague at Eisai Us
Woodcliff Lake, New Jersey, United States, United States
View →
KL
Kristie Lanouette
Colleague at Eisai Us
Los Angeles Metropolitan Area, United States
View →
MB
Michael Byrne
Colleague at Eisai Us
Andover, Massachusetts, United States, United States
View →
RG
Rebecca Grimaldi
Colleague at Eisai Us
New York City Metropolitan Area, United States
View →
2 education records
Michael Carson education
Bs, Management
Master Of Business Administration - Mba
FAQ
Frequently asked questions about Michael Carson
Quick answers generated from the profile data available on this page.
What company does Michael Carson work for?
Michael Carson works for Eisai US.
What is Michael Carson's role at Eisai US?
Michael Carson is listed as Digital Transformation | Digital Employee Experience (DEX) | People & Culture Development | Strategic Leadership at Eisai US.
What is Michael Carson's email address?
AeroLeads has found 1 work email signal at @novartis.com for Michael Carson at Eisai US.
What is Michael Carson's phone number?
AeroLeads has found 4 phone signal(s) with area code 862, 973, 161, 717 for Michael Carson at Eisai US.
Where is Michael Carson based?
Michael Carson is based in United States, United States, United States while working with Eisai US.
What companies has Michael Carson worked for?
Michael Carson has worked for Eisai Us, Novartis, Novartis Consumer Health, Sprint Enterprise Network Services, and Metlife.
Who are Michael Carson's colleagues at Eisai US?
Michael Carson's colleagues at Eisai US include Jo Ann Hanly, Natalie Bruno, Lynn Ehrlich, Ashok Althi, and Judy Lopez.
How can I contact Michael Carson?
You can use AeroLeads to view verified contact signals for Michael Carson at Eisai US, including work email, phone, and LinkedIn data when available.
What schools did Michael Carson attend?
Michael Carson holds Bs, Management from New Jersey Institute Of Technology.
What skills is Michael Carson known for?
Michael Carson is listed with skills including It Service Management, Infrastructure, Information Technology, Active Directory, Business, Vendor Management, Project Portfolio Management, and It Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Michael Carson you were looking for.
View similar profiles
