My team and I help Operations & Customer Experience leaders in the automotive, fleet management, and insurance industries to delight their customers and grow customer retention.I’m the Chief Executive Officer of Digicall Assist. We are the largest independent provider of Outsourced Roadside Assistance in Australia and New ZealandWe also provide outsourced accident coordination, claims management, and insurance services.Digicall Assist has been delivering outsourced customer assistance to automotive, fleet management, and insurance organisations since 2003.

International SOS is the world’s leading provider of medical assistance, security services and outsourced customer care, responding to world events as they happen. Through a worldwide network of assistance centres International SOS offers local expertise, preventative advice, and emergency assistance during critical illness, accident, or civil unrest. My role at International SOS is to drive major sales in the Automotive, Financial Services and Insurance Sectors. We offered the following services:Our areas of specialisation include:✔️ Roadside Assist/Assistance✔️ Breakdown Assist/Assistance✔️ Emergency Assist/Assistance✔️ Automotive Assist/Assistance✔️ Accident Assist/Assistance✔️ Prestige Assist/Assistance✔️ Roadside rescue✔️ Concierge✔️ Home Assistance✔️ Emergency Home Assist✔️ Loyalty program✔️ Fleet management✔️ Fleet assistance✔️ Fleet Insurance✔️ Telematics✔️ Fuel CardsIn the automotive sector, International SOS provides roadside assistance, customer assistance and marketing support to a diverse range of Australian vehicle manufacturers’ and importers, as well as insurers and fleet management organizations.Key Achievements✔️ Manage all activity in the automotive sector – including sales and operations✔️ Grown revenue by year-on-year, resulting in a steady improvement in GOP✔️ Conduct regular meetings with Senior Management and ‘C’ level executives across strategic key accounts ✔️ Manage a team of technical operators and non-technical personal to integrate activity with the sales team ✔️ Conduct business presentations and agreement negotiations at board level✔️ Conduct internal and external training programs ✔️ Direct cross-functional teams (Operations, IT and Finance) to ensure client service expectations are met at all times✔️ Manage completion and submission of tenders within the sector. Win rate exceeded 50%. ✔️ Negotiate multi-year agreements with annual revenues ranging from $30,000 to more than $1 Million

Commencing operations in October 2010, I introduced Grace Self Storage – which was then a new concept in mobile self storage - to the Inner West and Inner City regions of Sydney. Utilizing a franchise model the business grew from zero customers to become a successful, sustainable small business.

Scott Walker Motorcycles is a prestige motorcycle dealership in Sydney's Northern Beaches. As GM, my role was to manage the new and used motorcycle sales and service departments.

As the Southern Region Manager, I was responsible for sales and marketing of HSV's in the retail network. I implemented and conducted sales and technical training programs for Retail sales people and Dealer service personnel.