Mike Dutton Email & Phone Number

Truro, England, United Kingdom

Truro, England, United Kingdom

St Austell, Cornwall, United Kingdom

Exeter, United Kingdom

+ Performance Management against Service Levels in the CRC Contract.+ Management of the DDC IT Service Desk using ITIL Methodology.+ Senior Information Risk Owner (SIRO) to manage Information Compliance for the my CRC and BGSW CRC.+ Construct Reports on Performance and produce Management Information.+ Produce Key Performance Products to meet key contract outcomes on a monthly basis.+ Harmonise corporate service activity across three CRC Contracts to ensure efficiency.+ Represent CRC and Contract Management Level.+ Lead, Manage and Develop both ICT Systems and Performance Teams and ensure a consistent and resilient service is available to the business.+ Calculate volumes for weighted Fee For Use values and equate to a financial value and off set from any service credits accrued from Service Credit Penalties from failures in performance.

Devon And Cornwall Probation Trust

+ Roll out of any training to IT applications including nDelius, OASys, IAPS and other local applications to all relevant staff.+ NVQ Assessor for local VQ Centre in Business Admin and Customer Service qualifications. + Provide second line support for nDelius and OASys IT applications + Management of our British Computer Society Examinations Centre; responsible for training staff in ECDL and Typing Skills.

St Austell, United Kingdon

+ Provide administrative support to Courts Team.+ Prepare court paperwork.+ Provide reception services.+ Administer Case Management system records.+ Audit and update erroneous data.

Truro, United Kingdom

+ 1st Line Support for all users of DCPA ICT System.+ Back Office Data Entry.+ Hardware Site Support for Division.

Truro, United Kingdom

+ Member of this team initially as a volunteer and now as a sessional member of staff since its inception.+ Devise and co-lead offender group sessions to tackle reoffending for low level groups aged 25 and under.