Michael Peabody Email and Phone Number
Michael Peabody work email
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Michael Peabody personal email
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Data Driven Customer Success Executive in Support, Services and Operations for large and small firms that consistently improves revenue and margins while providing exceptional customer experience to help drive growth and expansions from existing customers. This is accomplished through building organizational value by developing high performance teams, and building a scalable infrastructure. Adaptable with a mindset of continuous learning.Demonstrated success in: Technical Support, Professional Services, Strategy, Operational Management, Process Improvement, Onboarding, Outsourcing, Change Management, Self-service.After two IPOs Data Terminal Systems (later acquired by National Semiconductor) & Bytex Corporation, I was a major contributor on three acquisitions, EMC acquiring Epoch Systems, Sun Micro acquiring HighGround Systems and Google acquiring Actifio.
- Website:
- google.com
- Employees:
- 1
- Company phone:
- 916.253.7820
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Head Of Google Cloud Backup And Dr Global SupportGoogle Dec 2020 - PresentMountain View, Ca, Us
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Senior Director Of Global Customer Success EngineeringActifio Nov 2015 - PresentWaltham, Ma, UsAs Head of World Wide Customer Success Engineering, I'm responsible for a global 365 x 24 team operating out of three centers in Waltham, Hyderabad, and Melbourne. I focus on providing an exceptional Customer Experience by building a high performance teams and infrastructure that can handle the current and future growth of the company. Continuously transforming processes to improve service delivery and customer experience while improving margins.Team and Culture Development•Develop team leaders through mentoring and one on one•Develop Culture through Continuous communication and ongoing training, access to knowledge and skills, and encouragement.Customer Satisfaction & Process Improvement•Continuous process, training, tool and infrastructure improvementsMetrics and Analytics:•Constantly improve the business through data driven decision making. •Drive process improvement to improve business margins•Drive changes to scale -
Branch Manager G & A, North East RegionIpc Systems, Inc. Jan 2015 - Nov 2015Jersey City, New Jersey, UsInnovative trading technologies and connectivity solutions for financial markets I managed the North East Operations out of Boston. This included: Services and Support, Logistics and Supply Chain Management, Project Management, Finance: P & L Management -
ConsultantConsultant Dec 2013 - Dec 2014• Deliver consulting projects designed to: - Setup CRM Systems with a major focus on Salesforce.com solutions. - Advise organizations on control systems to manage the Services and Sales Organizations. - Develop Customer Experience Strategy. - Developing and implementing repeatable and scalable processes. - Develop strategies with customer to provide further business and process improvement. - Help improve profitability and customer loyalty.• Builds strong customer relationships by learning about the customer, identifying needs, communication and knowing correct touch points, being thorough and honest, and listening thoroughly to the Voice of the Customer. • Project Management of short and medium term projects.
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Vp World Wide Customer Support And ServicesExagrid Systems, Inc. 2003 - Nov 2013Marlborough, Ma, UsExaGrid (www.exagrid.com) SystemsAs Head of World Wide Support I was responsible for building, managing and developing support teams in USA, UK and India as well as logistic centers in America, Europe and Asia. - Drove GM from negative to over 85%.- Over 80% of customers were referenceable and- 20% provided Website testimonials.- Onboarding: Shortened customer implementation time and this generated additional add on sales sooner. I also ran IT for the early years of the company. -
Director Solution Support ServicesSun Microsystems 2001 - 2003Palo Alto, Ca, UsSun acquired HighGround Systems. -
Vp Of Customer Support Operations And Professional ServicesHighground Systems Feb 1999 - May 2001HighGround was acquired by Sun Microsystems in 2001. HighGround developed information storage solutions for businesses. Its Storage Resource Management solution was a web-engineered storage resource management solution for enterprise systems and storage. Partners were delivering as an ASP (XaaS).As VP of Support, Services and Training, I was responsible for support and services teams in US and UK. All teams were built from the ground up. Developed Partner Technical Certification Program. I also ran IT for many of the early years of the company.
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Director Customer Support Operations And Professional ServicesHighground Systems, Inc. Aug 1997 - Feb 1999
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Manager Global Software SupportEmc Sep 1995 - Aug 1997Round Rock, Texas, UsEpoch developed and provided the first 1TB NAS file server in 1988. Later the company developed and provided a high-performance backup solution and this is the technology and solution that EMC acquired. -
Program Manager Services DeliveryEmc Aug 1994 - Sep 1995Round Rock, Texas, Us
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Program Manager Third PartyEmc Apr 1994 - Sep 1995Round Rock, Texas, Us• Negotiated a World Wide Third Party Support Agreement between EMC and a major service provider. • Managed Third Party Maintenance relationships (CV, Digital MCS, HP, Sony, Total > $9M annual). This included contract negotiations through logistics deployment; Contract negotiations with new service suppliers.• Continuously improved the Management of the service contract business streamlining the process and saving many dollars in processes• Specified requirements support management systems • Developed service offerings and pricing for new and existing products.• Develop service plans for release of new hardware and software products.• Managed resources and ensured all assignments got completed on time and budget.
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Program Manager Oem AgreementsEpoch Systems, Inc Feb 1993 - Apr 1994• Involved scheduling of all department functions, monitoring budget, monitoring development, transferring knowledge between companies and reporting status to Senior Staff.
Michael Peabody Skills
Michael Peabody Education Details
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Worcester Polytechnic InstituteBusiness Administration -
University Of Massachusetts LowellElectrical Engineering
Frequently Asked Questions about Michael Peabody
What company does Michael Peabody work for?
Michael Peabody works for Google
What is Michael Peabody's role at the current company?
Michael Peabody's current role is Global Customer Success Leader Google GCP.
What is Michael Peabody's email address?
Michael Peabody's email address is mi****@****ipc.com
What is Michael Peabody's direct phone number?
Michael Peabody's direct phone number is +178179*****
What schools did Michael Peabody attend?
Michael Peabody attended Worcester Polytechnic Institute, University Of Massachusetts Lowell.
What are some of Michael Peabody's interests?
Michael Peabody has interest in Customer Experience, Job Inquiries, Team Development Ideas, Reference Requests, Career Opportunities, Expertise Requests, Business Deals.
What skills is Michael Peabody known for?
Michael Peabody has skills like Storage, Deduplication, Virtualization, Storage Virtualization, Nas, Storage Area Networks, Storage Management, Cloud Computing, Saas, Enterprise Storage, Disaster Recovery, Salesforce.com.
Who are Michael Peabody's colleagues?
Michael Peabody's colleagues are Regina Bennett, Thon Ati, Lily Lin, Andre Le, Shan Khan, Robert Warner, Pavel Bryzgalov.
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