Michael Peabody Email & Phone Number

Mountain View, CA, US

Waltham, MA, US

• As Head of World Wide Customer Success Engineering, I'm responsible for a global 365 x 24 team operating out of three centers in Waltham, Hyderabad, and Melbourne. I focus on providing an exceptional Customer.
• Develop team leaders through mentoring and one on one
• Develop Culture through Continuous communication and ongoing training, access to knowledge and skills, and encouragement.Customer Satisfaction & Process Improvement
• Continuous process, training, tool and infrastructure improvementsMetrics and Analytics:
• Constantly improve the business through data driven decision making.
• Drive process improvement to improve business margins

Jersey City, New Jersey, US

Innovative trading technologies and connectivity solutions for financial markets I managed the North East Operations out of Boston. This included: Services and Support, Logistics and Supply Chain Management, Project Management, Finance: P & L Management

• Deliver consulting projects designed to: - Setup CRM Systems with a major focus on Salesforce.com solutions. - Advise organizations on control systems to manage the Services and Sales Organizations. - Develop Customer.
• Builds strong customer relationships by learning about the customer, identifying needs, communication and knowing correct touch points, being thorough and honest, and listening thoroughly to the Voice of the Customer.
• Project Management of short and medium term projects.

Marlborough, MA, US

ExaGrid (www.exagrid.com) SystemsAs Head of World Wide Support I was responsible for building, managing and developing support teams in USA, UK and India as well as logistic centers in America, Europe and Asia. - Drove GM from negative to over 85%.- Over 80% of customers were referenceable and- 20% provided Website testimonials.- Onboarding: Shortened.

Palo Alto, CA, US

Sun acquired HighGround Systems.

HighGround was acquired by Sun Microsystems in 2001. HighGround developed information storage solutions for businesses. Its Storage Resource Management solution was a web-engineered storage resource management solution for enterprise systems and storage. Partners were delivering as an ASP (XaaS).As VP of Support, Services and Training, I was responsible.

Round Rock, Texas, US

Epoch developed and provided the first 1TB NAS file server in 1988. Later the company developed and provided a high-performance backup solution and this is the technology and solution that EMC acquired.

Round Rock, Texas, US

Round Rock, Texas, US

• Negotiated a World Wide Third Party Support Agreement between EMC and a major service provider.
• Managed Third Party Maintenance relationships (CV, Digital MCS, HP, Sony, Total > $9M annual). This included contract negotiations through logistics deployment; Contract negotiations with new service suppliers.
• Continuously improved the Management of the service contract business streamlining the process and saving many dollars in processes
• Specified requirements support management systems
• Developed service offerings and pricing for new and existing products.
• Develop service plans for release of new hardware and software products.

• Involved scheduling of all department functions, monitoring budget, monitoring development, transferring knowledge between companies and reporting status to Senior Staff.

Mba, Business Administration

Bachelor'S Degree, Electrical Engineering