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With over 22 years of experience in the Energy, Utilities, and SAP Industries, what I enjoy the most about what I do is the people I have worked with throughout the years. I love providing quality service to the customers that I serve, leading a team of dedicated people, bringing out the best in someone's work abilities and natural talents, and enabling the tools and resources that are necessary for team members to do their jobs well. I was introduced to the industry in 2002 when I first joined Entergy as an Analyst. While working in our back office organization, I learned the "in's and out's" of the SAP IS/U solution from an end-user standpoint along with the Utility & Energy business as a whole. I later joined the consulting side of the industry where I focused primarily on hands-on SAP configuration and being a Team Lead for full cycle implementations and post-go live support for multiple utilities across the US in their “Meter to Cash” areas. After 13 years on the functional side, I turned my focus to the Business Development, Client Relationship Management, and Project Oversight side of the house, including strategic development, client engagement, sales activities, staffing for projects, resource recruitment, team leadership, and client relationship management.In 2018, I came back to Entergy as a Sr Solution Architect in the SAP/CCS space working on both projects and in the production support area. I was then promoted to my current role as the Service Delivery Manager for our "Meter to Bill" team within the IT Service Delivery organization. In this role, I serve as a member of the IT leadership team with responsibility for the development and implementation of application services for the Meter to Cash value stream. My amazing team (which includes 9 full-time employees and over 100 support contractors) is responsible for the application portfolio which includes, but is not limited to, our Itron AMI Head End System, Siemen’s MDMS EnergyIP, and SAP’s CCS/IS-U which is our billing and rates engine. In my spare time, I enjoy playing with our dogs Cody & Kenzie, riding and taking care of our horses, spending time outdoors, and following my favorite Dallas-based sports teams.
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Associate DirectorCognizantUnited States
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Associate Director & Client Engagement ManagerCognizantUnited States
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Service Delivery ManagerEntergy Nov 2023 - PresentNew Orleans, La, UsI’m the Service Delivery Manager of our Meter To Bill team within the IT Service Delivery. In this role, I serve as a member of the IT Power Delivery Services leadership team with responsibility for the development and implementation of application services for the Meter to Cash value stream. My team (which includes 9 full-time employees and over 100 support contractors) is responsible for the application portfolio which includes, but is not limited to, our Itron AMI Head End System, Siemen’s MDM EnergyIP, and SAP’s IS-U which is our billing and rates engine. As Manager of M2B, my responsibilities include the following: • Managing a team of M2C Solution Architects, Business Analyst, and Consultants. This includes a team of 9 full-time Entergy personnel and 110 contractors (both onshore and offshore)• Managing budgets for projects and support agreements with a focus on cost savings while meeting expected levels of support and capabilities• Providing oversight and guidance for all projects under the Meter To Bill scope. This included 9 projects in 2024 with an overall capital budget of $16 Million• Developing strategic plans, capacity/personnel planning, and roadmaps for new applications to support business objectives• Supporting major events as part of the Incident Management process• Actively managing the supporting vendor(s) to ensure they are meeting services levels• Conducting performance reviews of full-time team members and helping guide them through issues and obstacles, provide mentorship, and promoting a positive culture and work environment that encourages collaboration and growth both for the individual and team as a wholeAbove all, my team is responsible for helping and ensuring that our internal customers have the applications, technology, and capabilities they need to perform their job functions while also ensuring that our external customers have continuous access to key technical functions and platforms to manage their accounts. -
Sr Solution ArchitectEntergy Jun 2018 - Nov 2023New Orleans, La, UsMichael rejoined Entergy in June of 2018 as a Sr Solution Architect. Under the IT Applications Utility Customer Service department, his primary goal in this role was to lead the innovative development of business solutions, implemented through IT, to enable the business to meet its objectives. With support from Entergy's Enterprise Architect (EA) function and IT Business Analyst (BA), Michael was accountable for creating a fully integrated, effective business solution and providing thought leadership to help shape the technology demand among the business unit.Michael was principally responsible for the solution architecture and design of Entergy’s Customer System application portfolio, including but not limited to the architecture and design of systems associated with SAP Industry Solution for Utility (IS-U), SAP HANA, customer portals, billing systems, and payment systems. Michael’s responsibilities also included the following:• Supporting annual project portfolio planning• Providing technical oversight to vendor services and solutions delivery• Creating Solution Design (i.e. Conceptual, Logical and Physical)• Supporting all project execution phases (i.e. Initiation, Definition, Design, Construction, Test, and Deployment)• Supporting technology and/or application road mapping based on business strategies, capabilities, and requirements• Supporting Lifecycle road mapping for standard Entergy technology and applications• Working with the Enterprise Architect to evaluate emerging trends and technologies• Adopting Industry and domain best practices• Performing IT estimation during the Business Case phase• Supporting the solution sourcing and selection process (e.g. Requests for Proposals and Statements of Work processes)• Conducting Complexity Assessment to determine proper level of Solution Development Lifecycle (SDLC) rigor• Enforcing adherence to EA standards
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Account ExecutiveKmcp Group Aug 2017 - Jun 2018Michael joined KMCP Group in August 2017 with responsibilities that include the following:• Managing 10 - 15 accounts at any given time• Procurement of SAP IS-U/CCS Resources for Projects at Clients and Partners• Functional Consulting Services on new SAP Projects at Clients and Partners, including Quality Assurance and Health Checks• Developing and Maintaining Account Plans and Strategic Planning• Recruited and interviewed candidates to ensure they would meet the client’s objectives and qualifications
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Client Executive And Principal ConsultantUtegration, Inc Jul 2015 - Aug 2017Houston, Texas, UsMichael joined Utegration in June of 2015 with responsibilities that include the following:• Managing 8 – 10 accounts at any given time, with a total of 20 – 30 active engagements at any given time as well• Managing a sales target and pipeline of $8 – 14M in annual revenue ($14.5M in total Deal Value as of April, 2017. $5.2M in Weighted Deal Value).• Working with utility clients on SAP Road Mapping and Systems Planning• Sales in both the services & products areas• Managing Client relationships• Developing and Maintaining Account Plans and Strategic Planning with his Client Base• Managing RFP Response Processes for his Client Base• Managing the SOW Development Process for his Client Base• Internal Strategic Development• Working with Line of Business Owners / Practice Directors on both services & product development and being involved in the process of turning ideas into tangible offerings to clients.• Hands-on SAP IS-U/CR&B functional consulting and trouble-shootingOther typical duties included working with Project Managers on project plans, scopes, timelines, resourcing plans, and budgets, working closely with C-Level Executives on the Client side to ensure a healthy relationship and that deliverables are met and goals are achieved. In February of 2017 Michael won the 2016 Business Development Team Member of the Year Award, which was earned by going above and beyond what was asked of him, exceeding his sales goals for the year, receiving very positive feedback from his clients, continuous strengthening of existing relationships with clients, winning new business at net-new clients, mentoring new employees, and jumping in to help in areas outside of his focus area. -
Principal ConsultantJmp Consulting, Llc May 2008 - Jul 2015Michael is an experienced Independent Consultant focusing on working with Utility companies in North America who use (or are implementing) SAP for Utilities (IS-U) software as their billing, customer service, metering, and financial solution.Michael's niche area within IS-U is Billing/Invoicing/Rates, but also has extensive knowledge in the Customer Services, Device Management and FICA areas as well. Michael's SAP for Utilities project experience includes: Reliant Energy / NRG Energy, Pinellas County Utilities, Aquarion Water Company, Enbridge Gas Distribution, New York Power Authority, and Entergy Corporation, among other clients as well. In addition to hands-on functional consulting and configuration, Michael also worked with clients on strategic development, project oversight, design review, providing thought leadership, team leadership, working with internal Subject Matter Experts and Management on their internal & strategic roadmaps, participating in system demo's and client proposals.• SAP for Utilities Business Transformation Projects• SAP IS-U/CCS Implementations (Functional Lead Consultant & PMO)• SAP IS-U Product Development Management (Configuration & Project Management)• Post SAP go-live Maintenance and Functional Support (Project Management, Lead Consultant, and hands-on Functional Consulting roles)• Quality Assurance for SAP IS-U Projects (pre and post go-live)• SAP for Utilities Process Improvement Initiatives• Business/IT/Back-Office Process Improvement Initiatives, including Business End of Automation Programs• IS-U project preparation Michael has also assisted and participated in pre-sales, project assessments, Quality Assurance initiatives, and business & client development for consulting firms for their prospective clients and on-going SAP IS-U/CCS projects. -
Independent ConsultantReliant Energy May 2008 - Jul 2013Houston, Texas, UsMichael, as an Independent Consultant (JMP Consulting, LLC), has worked with Reliant Energy in Houston Texas from May 2008 - January 2009, and again from May 2009 - mid 2013. Michael is responsible for assisting in the management & implementation of new business & rate requirements and energy consumer products (utilizing Reliant's SAP IS-U/CCS system) that are received from the Marketing group in response to the competitive Texas deregulated energy market. This role includes both product development project management, work coordination, the gathering, analysis, and documentation of business & functional requirements, as well as hands-on configuration in the IS-U environments specifically in the billing, rates, and invoicing areas.Michael also worked with Reliant on process improvement initiatives to streamline current IT processes in order to reduce the number of human errors, reduce the number of man hours needed to perform such functions (such as updating rates & prices), and provide a quicker turn-around time for our internal customers. -
Sr. ConsultantAxon Solutions, Inc. Jan 2006 - May 2008Michael Peace was a Sr. Consultant in the Solutions Implementations practice at Axon Solutions. Michael's responsibilities included taking on lead roles for the SAP Billing, Invoicing, and Rate functional areas for various utility and public sector projects across the USA. This role includes meeting with the client to define business requirements, creating business blueprints for business processes, designing solutions for complex business scenarios, conducting project team training to the client, configuring the Billing, Invoicing, and Rate areas in the SAP IS-U system to fit the client's needs, business process improvement, and implementing the billing system for the client. Michael also participated in pre-sales meetings & demo's for potential clients.
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Sr AnalystEntergy Corporation Jan 2002 - Jan 2006New Orleans, La, UsMichael was a Sr Billing & Technical Analyst and Team Lead for the Customer Accounting Services Process Improvement Team and Task Automation Development Projects. The purpose of this team was to improve current business/billing processes through Six Sigma projects and Business Services Initiatives, and to build programs to automatically correct billing edits, therefore driving down resource volumes by over 100% (resulting in actual FTE Reductions and Avoided Cost). Michael worked closely with all groups within Business Services including Call Centers, Meter Reading, Operations, and Billing to support on-going business processes and also improve processes which result in less overhead costs for the company, improved customer service and increased customer satisfaction.Michael also redesigned, developed, and maintained Entergy's Business Services group's internal web site for use of managers and employees.
Michael Peace Skills
Michael Peace Education Details
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University Of Arkansas At Little Rock
Frequently Asked Questions about Michael Peace
What company does Michael Peace work for?
Michael Peace works for Cognizant
What is Michael Peace's role at the current company?
Michael Peace's current role is Associate Director.
What is Michael Peace's email address?
Michael Peace's email address is mi****@****-us.com
What is Michael Peace's direct phone number?
Michael Peace's direct phone number is +146981*****
What schools did Michael Peace attend?
Michael Peace attended University Of Arkansas At Little Rock.
What are some of Michael Peace's interests?
Michael Peace has interest in Professionally, Tech Startups, Mobile, Information Technology, E Commerce, Social Media, Sap, Football/fùtbol/soccer, B2b, Mixology.
What skills is Michael Peace known for?
Michael Peace has skills like Business Process, Sap, Consulting, Management, Team Leadership, Strategy, Sap Products, Start Ups, Process Improvement, Sap Erp, Project Planning, Sap Implementation.
Who are Michael Peace's colleagues?
Michael Peace's colleagues are Devika G, Poulami Banerjee (Ca, Cs, B. Com(Hons)), Rupesh Bura, Nidhi Mishra, Hariharan Balasubramanian, June Ravi Millanes, Akhil Malik.
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