With a comprehensive skill set cultivated during four years of managing both business operations and a dedicated team, I’ve acquired a wealth of experience. My responsibilities encompassed overseeing day-to-day operations, managing finances, leading the employee lifecycle, ensuring client satisfaction, orchestrating special events, managing inventory, and overseeing supply orders.Key Accomplishments:•Increased total revenue by 6% year-over-year, while widening profit margins. This was done by increasing our client base by 55% to drive gross revenue, in combination with eliminating unnecessary expenses.•Revamped the Events department post-COVID to increase event sales while working with special clients to sell, organize, and manage over 45 private events held at our facility.•Produced quarterly business reports to monitor profitability and ensure sustainable growth, while also managing business tax obligations.•Organized team schedules, processed payroll, and established the company’s first HR division, enhancing organizational efficiency and employee satisfaction.•Spearheaded a complete overhaul of our business infrastructure, optimizing appointment scheduling and streamlining commerce processes for improved efficiency.•Designed and implemented an innovative onboarding system for new hires, providing them with comprehensive knowledge from day one to facilitate a smoother transition into their roles.•Demonstrated proficiency in maintaining and repairing high-tech equipment, expanding expertise in NVIDIA graphics systems and Windows software.•Leveraged extensive experience with Squarespace to regularly update and manage the company website, ensuring a strong online presence and effective communication with customers.

Created a brand voice and built a social media presence for the business from the ground up. Built media campaigns with graphic design and video/audio editing for platforms such as Instagram and TikTok, and started/managed the business’s YouTube channel.

Tended bar and used my Cicerone certified craft beer knowledge to assist customers in their exploration of a wide range of beer styles. Ran shifts and managed keg volumes and tap installations, as well as kept an inventory of bottles and cans in stock. Held keys and handled all cash flow deposits at the end of shifts.

Cicerone certified beer consultant and buyer for the craft beer department of the largest alcohol retailer in the state. Tasked with ordering, handling, selling, and marketing products for the highest-grossing craft beer store in the company, while also operating a fast-paced environment and managing different types of people.● Managed the store’s craft beer social channels to market our inventory as well as myself as a personality in the local craft beer space.

Contributing editor and video producer for various reviews, opinion pieces, and news articles, and the creator of the site’s first video review. Weekly guest on the website’s main podcast focusing on technology, culture, and video games.

Creator and main editor of a collaborative gaming and culture site that we built from the ground-up. Produced countless reviews and previews across many different mediums and conducted video interviews with local business owners within our target industries.