Michael Flannery Email & Phone Number

Fairport, Ny, Us

Little Rock, Ar, Us

Responsible for setting the strategic direction and leading operational execution for Windstream's multi billion dollar Enterprise B2B Managed Services business unit. Full P&L owner responsible for overseeing day-to-day operations, financial management, and building strong client and stakeholder relationships. Key functional responsibilities in include Sales, Customer Success, Engineering, Marketing, Product, Vendor Management, Business Intelligence, Service Assurance and Service Delivery.

Little Rock, Ar, Us

Responsible for Product Development, Management, Digital Transformation and Marketing inclusive of brand and digital platforms, go-to-market initiatives, sales enablement, direct and channel marketing of advanced cloud enabled network communications, managed services and technology solutions to enterprise & mid market businesses nationwide. With a focus on purpose, creativity and transformational technologies such as SASE, SD-WAN & Unified Communications as a Service (UCaaS), our marketing organization develops insight-driven, personalized customer solutions designed to connect, transform and elevate the customer experience.

Little Rock, Ar, Us

Responsible for leading and aligning all customer-facing functions, ensuring a relentless focus on creating a differentiated customer experience, and retention for Windstream Enterprise's base of customers and partners. Led strategy and customer engagement framework implementation, development and monitoring of customer health metrics, and fostering cross-functional partnerships to drive continuous improvement and customer-centric growth.

Little Rock, Ar, Us

Managed full end to end Mid-Market Commercial Business Unit with 100K+ customers & $570MM in revenue. Responsible for Strategy, Sales, Marketing, Business Unit Operations, Product Management and Customer Retention

Atlanta, Georgia, Us

Leadership• As member of CEO’s staff named to lead $325MM business unit with ~51K customers, 600+ employees focused on providing communications services to small and medium sized business• Officer of the company, member of Disclosure, Corp Security and 401K Benefits Administrative Committees; led establishment of the business unit including formation of Senior Leadership team across multiple functions• Member of the Executive Team that helped achieve the highly successful merger with Windstream TelecommunicationsFinancial Performance• Business unit financial performance across all key metrics (Revenue, Opex, EBITDA, & Cash Flow) exceeded plan consecutive years and directly affected overall corporate results leading to ability to raise internal and external expectations & guidance• Created and presented monthly, quarterly and annual operational performance and strategy presentations for Executive Leadership Team review inclusive of all fellow C-Level Executives & Board of Directors Operations Turnaround • Designed and implemented customer retention strategy inclusive of resource deployment strategy and customer analytics leading to 56% increase in YoY customer renewals yielding $57MM in TCV; FY Sales plan achievement 101%; increased sales productivity 17% on YoY basis.• Developed and deployed proprietary customer profitability model (6-box) which drove financial & operational improvements reducing customer churn for 3 consecutive quarters while increasing prices throughout the same periodChange Management• Devised and led cross functional implementation and adoption of predefined customer renewal strategy into non sales functions. Enabled >415 domestic & international non sales personnel (Customer Care, Repair, Collections, Field Techs) to renew existing services generating >$400K MRR; >$10MM in TCV compared to $0 MRR/TCV in prior year

Atlanta, Georgia, Us

Transformed organization to a data-driven culture using predictive analytics for prioritized prospecting and data analysis for territory planning. Recruited, developed and retained team of 75 direct and indirect reports. Operations lead for the CRO managing $750M revenue and $90M+ operating budget for sales team of 350. Promoted out of role to the Managing Director and SVP of Small & Medium Business Unit as an officer of the company• Led Business & Sales Operations for the Corporation with responsibility for Strategic Planning, Business Analytics, Sales Enablement, Compensation Design and Performance Management, Program Management, Sales Effectiveness and Customer Lifecycle Management.• Created and executed strategic plans that facilitated launch of Corporate wide multiple mission-critical Business Units. Deployed four significant reorganizations through designing customer segmentation, sales & support roles, territories, and revised compensation plans• Led company initiatives and task force for creating corporate hierarchy, Business Intelligence, ChurnManagement, CRM, and Purchasing for Territory planning software solution (Anaplan)• Implemented and led the deployment of Sales Force.com across entire company with Enterprise adoption of 100% within first 4 months• Created and presented monthly, quarterly and annual operational performance and strategy presentations for Executive Leadership Team review inclusive of all fellow Executives & Board of Directors

Atlanta, Georgia, Us

Tasked with developing the company’s Business and Sales Operations transformation strategy • Responsibilities included developing a revised Sales Go To Market Strategy for the transformation of a historically CLEC business into a Managed Service Provider• Rebuilt and constructed 100% new leadership team responsible for Business & Sales Operations for the Corporation inclusive of Strategic Planning, Business Analytics, Sales Enablement, Compensation Design and Performance Management, Program Management, Sales Effectiveness and Customer Lifecycle Management• Implemented and led revenue growth focused transformational initiatives including corporate customer segmentation, sales channel restructuring, Salesforce.com deployment, & revamped new hire program

Broomfield, Colorado, Us

Responsible for managing and planning the overall day-to-day activities of the North American Enterprise Business Unit. Specific focus on operational oversight & responsibility across multiple functional disciplines (Sales, Support, Production, Human Resources, Finance) within the organization. Collaborate with the Managing Director and Chief Financial Officer in the overall administration of the business unit.

Broomfield, Colorado, Us

Leader of a multifunctional finance organization of 50+ professionals supporting the Commercial Business Division. Approximately $740MM in revenues and $76MM operating budget driven by a sales organization consisting of 375+ employees throughout North America. Key member of divisional executive leadership team providing vision, direction, and management for all facets of P&L, Financial and Strategic Planning, Credit, Collections & Cash Flow Management, Compensation Development/Administration and Finance related IT development.

Broomfield, Colorado, Us

Overall financial responsibility for five unique channels with approximately $1BN in service revenues and a $89MM operating budget. Responsible for driving multi million-dollar P&L efficiencies thru the creation of a disciplined financial reporting process and enhanced cost structure visibility, while accountable for financial reporting, budgeting, strategic planning, and customer deal negotiation.

Broomfield, Colorado, Us

Directed Global FP&A and commissions’ administration teams for the Global Enterprise Sales organization. Lead team responsible for the annual planning process, financial analysis and business unit reporting for the commercial sales organization which prior to corporate bankruptcy (Ch11) consisted of 1,800+ personnel encompassing $1.5BN+ revenue, $160MM in operating budget.

Norwalk, Connecticut, Us

Selected by Divisional Vice President as cross-functional international team leader for global inventory reduction project. Completed 5-month expert training program for business performance process improvement employing Six Sigma and Lean manufacturing processes.

Norwalk, Connecticut, Us

Directed all financial and accounting processes including credit, collection, financial reporting and debt evaluations for 20 third-party distributors (portfolio value $16MM). Selected as a member of corporate high potential program for future leaders in Xerox.

Norwalk, Connecticut, Us

Co-constructed and administered financial plan foreign currency denominated loans to support corporate cash repatriation strategy on intercompany receivable portfolio with Xerox of Brazil

Norwalk, Connecticut, Us

Mba, Finance & Information Technology

Bs, Accounting & Finance