Michael Hardes Email & Phone Number

Regina, Saskatchewan, Canada

Western Canada

Provide on-site and remote IT Services including hardware and software troubleshooting and problem resolution for desktop and laptops, printers, scanners, smartphones and other peripherals for individuals and small companies in SK, AB, and BC. Helped setup backups and system updates. Helped determine hardware and software requirements and setup.

Regina, Saskatchewan, Canada

Provided on-site and remote IT Services including hardware and software troubleshooting and problem resolution for desktops and laptops, printers, scanners, smartphones and other peripherals for a multi-office government agency. Maintained the support ticket queue and provided Tier 2 Incident and Problem Management. Monitored warranty claims, software.

Regina, Saskatchewan, Canada

Provided second level problem call resolution and escalation for internal ISM Canada and IBM Canada employees located across Canada. Maintained and supported a wide variety of hardware and software configurations across a wide and varied workforce. Installed, upgraded, and maintained laptops, desktops printers, peripherals and mobile devices for both.

Regina, Saskatchewan, Canada

Provided a service of creation, implementation, and deployment of laptops and desktop computers with Win7 images in both English and French for a WinXP to Win7 Conversion Project which included New Hardware/Cascade Hardware upgrades. Maintained cascade and new hardware inventory as well as managed the shipping/receiving of hardware for a Canada-wide.

Regina, Saskatchewan

Provided second-level problem call resolution for hardware, software, printers, network, peripherals and mobile devices for SaskCentral, Credit Union Central of Saskatchewan, CULease, and Concentra. Built and configured new desktops and laptops for new employees and handled the configuration and life-cycling of desktops and laptops according to the plan.

Regina, Saskatchewan, Canada

Provided second-level problem call resolution for hardware, software, printers, network, peripherals and mobile devices for SaskCentral, Credit Union Central of Saskatchewan, CULease, and Concentra. Built and configured new desktops and laptops for new employees and handled the configuration and life-cycling of desktops and laptops according to the plan.

Saskatchewan, Canada

Projects involved in were: Hoechst Rousell Vet NA - SAP Rollout Project, Agrevo NA - Customer Support Centre database, Agrevo NA - Document Standards and Automated Document Conversion, Regina Transition House - Database Upgrade project, Regina Qu'Appelle Health Region – Food Services Menu Program, Regina Qu'Appelle Health Region – First Aid & WHMIS Course.

Regina, SK

Taught a variety of courses to high school students in the areas of Computers, Law, Economics, Canadian History, World History, Native Studies, Social Studies, and Accounting. Provided extra-curricular supervision of students involved in desktop publishing, yearbook, as well as study sessions for the classes taught. Involved in the supervision of students.

Regina, SK

Developed solutions for electronic signatures and PC-faxing. Created a variety of user documentation and provided training on new applications for employees. Provided first and second level deskside support of workstations, servers as well as a wide variety of industry-specific hardware and software. Provided workstation hardware and software maintenance.

Regina, SK

Presented corporate computer training to a diverse client base in a wide selection of computer applications and operating system using company and personally developed training materials. Provided course revisions and updates for corporate course materials to head office. Developed application solutions for a diverse client base. Maintained a portion of.

Saskatchewan, Canada

Tested student loan management software through various stages of development, designed test scenarios to test controls of the software, developed procedures for loan applications, developed software documentation for technical support and end users, trained technical support staff and client service personnel, fielded technical support inquiries from a.